-100
NPS
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Performive
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About Performive's Brand
For over 20 years, we’ve helped our customers protect, preserve, and perform at their peak. Performive ensures data resiliency, reduces risk with robust cybersecurity services, and simplifies operations by delivering managed, secure, compliant cloud environments—freeing internal IT teams to focus on driving growth and innovation. Backed by a global presence and on-demand engineering and support, Performive’s services are tailored for the agility and scale our midsize customers need. Among its major competitors, Performive is ranked in 3rd place for NPS while TierPoint is 1st, and Rackspace Technology is 2nd.
Brand at a Glance
87%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Performive Ranking
- #3 / 4 of its competitors
Performive NPS
Performive's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Performive's customers would recommend using the product based on a scale of -100 to 100.
Performive Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Performive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
May 2024 -100 | May 2024 | -100 |
How Other Brands Compare
Performive is ranked third for NPS among its competitors. TierPoint and Rackspace Technology come in first and second, with RapidScale coming in at #4.
Performive |  Rackspace Technology |  TierPoint |  RapidScale | |
| Global Ranking | #- | #584 | #- | #- |
| NPS | -100 | 17 | 45 | - |
| Valuation Updated every 24 hours for public companies | - | $444.14M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Performive NPS vs. Competitors
Compared to its competitors, Performive's NPS is rated right below RapidScale.
| COMPANY | NPS Score | |
|---|---|---|
| TierPoint | 45 |
| Rackspace Technology | 17 |
| RapidScale | N/A |
| Performive | -100 |
Performive Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Performive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Performive Customer Loyalty vs. Competitors
Compared to its competitors, Performive's Customer Loyalty score is rated right above TierPoint.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Performive | 87% |
| TierPoint | 72% |
| Rackspace Technology | 71% |
| RapidScale | N/A |
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Performive Product Quality
2.3/5
Performive has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Performive Product Information
Performive’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.performive.com
- Company Size
- 51-200 Employees
Industry
Business and Consumer Services
Performive Product Quality vs. Competitors
Compared to its competitors, Performive's Product Quality score is rated right above RapidScale, and is preceded by TierPoint.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rackspace Technology | 3.7/5 |
| TierPoint | 3.5/5 |
| Performive | 2.3/5 |
| RapidScale | N/A |
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Performive Pricing
Performive ROI & Value For Money
2.2/5
Performive has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Performive Pricing vs. Competitors
Compared to its competitors, Performive's ROI score is rated right above RapidScale, and is preceded by Rackspace Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| TierPoint | 3.8/5 |
| Rackspace Technology | 3.4/5 |
| Performive | 2.2/5 |
| RapidScale | N/A |
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Performive Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Performive Customer Satisfaction vs. Competitors
Compared to its competitors, Performive's Customer Satisfaction score is rated right above RapidScale, and is preceded by TierPoint.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rackspace Technology | 61% |
| TierPoint | 58% |
| Performive | 0% |
| RapidScale | 0% |
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Performive Customer Service
2/5
Performive has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Performive's Customer Service
Address
1130 Powers Ferry Pl, Atlanta, GA 30067
Website
http://www.performive.com
Phone Number
8552271939
Performive's Social Links
Performive Customer Service vs. Competitors
Compared to its competitors, Performive's Customer Service score is rated right above RapidScale, and is preceded by Rackspace Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| TierPoint | 3.7/5 |
| Rackspace Technology | 3.2/5 |
| Performive | 2/5 |
| RapidScale | N/A |
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Performive as an Employer
3.6/5
Performive has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Performive scored a -100 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Performive would recommend the brand to a friend. ENPS measures how likely Performive employees would recommend working at Performive to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 68% | Promoters |
|---|---|
| 11% | Passive |
| 21% | Detractors |
