25
NPS
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PGA TOUR, Inc
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About PGA TOUR, Inc's Brand
The PGA Tour is the organizer of the main professional golf tours played primarily by men in the United States and North America. Among its major competitors, PGA TOUR, Inc is ranked in 2nd place for NPS while LinkedIn is 1st.
Brand at a Glance
82%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
PGA TOUR, Inc Ranking
- #2 / 2 of its competitors
PGA TOUR, Inc NPS
PGA TOUR, Inc's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether PGA TOUR, Inc's customers would recommend using the product based on a scale of -100 to 100.
PGA TOUR, Inc Overall NPS
| 57% | Promoters |
|---|---|
| 11% | Passives |
| 32% | Detractors |
PGA TOUR, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 22 | Sep 2023 | 22 |
Oct 2023 19 | Oct 2023 | 19 |
Dec 2023 17 | Dec 2023 | 17 |
Jan 2024 18 | Jan 2024 | 18 |
Mar 2024 15 | Mar 2024 | 15 |
Apr 2024 17 | Apr 2024 | 17 |
Jun 2024 19 | Jun 2024 | 19 |
Jul 2024 20 | Jul 2024 | 20 |
Apr 2025 20 | Apr 2025 | 20 |
Jun 2025 22 | Jun 2025 | 22 |
Dec 2025 23 | Dec 2025 | 23 |
Jan 2026 25 | Jan 2026 | 25 |
How Other Brands Compare
PGA TOUR, Inc is ranked second for NPS among its competitors. LinkedIn comes in first.
PGA TOUR, Inc |  LinkedIn | |
| Global Ranking | #- | #29 |
| NPS | 25 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PGA TOUR, Inc NPS by Gender
PGA TOUR, Inc's NPS was rated -42 by Male customers on Comparably.
Male
-42
PGA TOUR, Inc's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
N/A
PGA TOUR, Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PGA TOUR, Inc NPS by Ethnicity
PGA TOUR, Inc's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
PGA TOUR, Inc NPS by Usage
PGA TOUR, Inc's NPS was rated 20 points by customers who have used PGA TOUR, Inc's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 20 | Over 10 Years | 20 |
PGA TOUR, Inc NPS vs. Competitors
Compared to its competitors, PGA TOUR, Inc's NPS is rated right below LinkedIn.
| COMPANY | NPS Score | |
|---|---|---|
| 33 | |
| PGA TOUR, Inc | 25 |
PGA TOUR, Inc Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of PGA TOUR, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PGA TOUR, Inc Customer Loyalty Score by Gender
PGA TOUR, Inc's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
PGA TOUR, Inc Customer Loyalty Score by Ethnicity
PGA TOUR, Inc's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
PGA TOUR, Inc Customer Loyalty Score by Usage
PGA TOUR, Inc's Customer Loyalty score was rated 82% by customers who have used PGA TOUR, Inc's products/services for Over 10 Years.
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PGA TOUR, Inc Customer Loyalty Score by Industry
PGA TOUR, Inc's Customer Loyalty score was rated 70% by Hospitality industry customers.
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PGA TOUR, Inc Customer Loyalty vs. Competitors
Compared to its competitors, PGA TOUR, Inc's Customer Loyalty score is rated right below LinkedIn.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 85% | |
| PGA TOUR, Inc | 82% |
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PGA TOUR, Inc Product Quality
3.7/5
PGA TOUR, Inc has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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PGA TOUR, Inc Product Information
PGA TOUR, Inc’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated PGA TOUR, Inc's product the highest.
- Website
- http://www.pgatour.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
On Demand
Sports & Entertainment
Quick Insights into PGA TOUR, Inc Product Quality
PGA TOUR, Inc's Product Quality score was rated highest by customers who have used PGA TOUR, Inc's products/services for Over 10 Years.
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Ranked PGA TOUR, Inc Product Quality the Highest
PGA TOUR, Inc Product Quality Score by Gender
PGA TOUR, Inc's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
PGA TOUR, Inc Product Quality Score by Ethnicity
PGA TOUR, Inc's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
PGA TOUR, Inc Product Quality Score by Usage
PGA TOUR, Inc's Product Quality score was rated 3.2 stars by customers who have used PGA TOUR, Inc's products/services for Over 10 Years.
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PGA TOUR, Inc Product Quality Score by Industry
PGA TOUR, Inc's Product Quality score was rated 2.3 stars by Hospitality industry customers.
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PGA TOUR, Inc Product Quality vs. Competitors
Compared to its competitors, PGA TOUR, Inc's Product Quality score is rated right below LinkedIn.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4/5 | |
| PGA TOUR, Inc | 3.7/5 |
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PGA TOUR, Inc Pricing
PGA TOUR, Inc ROI & Value For Money
3.6/5
PGA TOUR, Inc has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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PGA TOUR, Inc Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry.
Quick Insights into PGA TOUR, Inc ROI
PGA TOUR, Inc's ROI score was rated highest by customers who have used PGA TOUR, Inc's products/services for Over 10 Years.
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Ranked PGA TOUR, Inc ROI the Highest
PGA TOUR, Inc ROI Score by Gender
PGA TOUR, Inc's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
PGA TOUR, Inc ROI Score by Ethnicity
PGA TOUR, Inc's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PGA TOUR, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
PGA TOUR, Inc ROI Score by Usage
PGA TOUR, Inc's ROI score was rated 3.2 stars by customers who have used PGA TOUR, Inc's products/services for Over 10 Years.
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PGA TOUR, Inc ROI Score by Industry
PGA TOUR, Inc's ROI score was rated 2 stars by Hospitality industry customers.
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PGA TOUR, Inc Pricing vs. Competitors
Compared to its competitors, PGA TOUR, Inc's ROI score is rated right below LinkedIn.
| COMPANY | Pricing Score | |
|---|---|---|
| 3.7/5 | |
| PGA TOUR, Inc | 3.6/5 |
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PGA TOUR, Inc Customer Satisfaction (CSAT)
PGA TOUR, Inc Customer Satisfaction (CSAT) Score
76 / 100
PGA TOUR, Inc has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
35%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PGA TOUR, Inc Customer Satisfaction
PGA TOUR, Inc's Customer Satisfaction score was rated highest by customers who have used PGA TOUR, Inc's products/services for Over 10 Years.
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Ranked PGA TOUR, Inc Customer Satisfaction the Highest
PGA TOUR, Inc Customer Satisfaction Score by Gender
PGA TOUR, Inc's Customer Satisfaction score was rated 57 by Male customers on Comparably.
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57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
PGA TOUR, Inc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PGA TOUR, Inc's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
PGA TOUR, Inc Customer Satisfaction Score by Usage
PGA TOUR, Inc's Customer Satisfaction score was rated 80 points by customers who have used PGA TOUR, Inc's products/services for Over 10 Years.
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PGA TOUR, Inc Customer Satisfaction Score by Industry
PGA TOUR, Inc's Customer Satisfaction score was rated 33 points by Hospitality industry customers.
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{
"title": "PGA TOUR, Inc Customer Satisfaction Score by Industry",
"text": "PGA TOUR, Inc's Customer Satisfaction score was rated 33 points by Hospitality industry customers.",
"bars": [
{
"label": "Hospitality",
"groupId": 523,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "PGA TOUR, Inc's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}PGA TOUR, Inc Customer Satisfaction vs. Competitors
Compared to its competitors, PGA TOUR, Inc's Customer Satisfaction score is rated right below LinkedIn.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 76% | |
| PGA TOUR, Inc | 75% |
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PGA TOUR, Inc Customer Service
3.6/5
PGA TOUR, Inc has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About PGA TOUR, Inc's Customer Service
Address
Ponte Vedra Beach, FL United States of America
Website
http://www.pgatour.com/
Quick Insights into PGA TOUR, Inc Customer Service
PGA TOUR, Inc's Customer Service score was rated highest by customers who have used PGA TOUR, Inc's products/services for Over 10 Years.
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Ranked PGA TOUR, Inc Customer Service the Highest
PGA TOUR, Inc Customer Service Score by Gender
PGA TOUR, Inc's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
PGA TOUR, Inc Customer Service Score by Ethnicity
PGA TOUR, Inc's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PGA TOUR, Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
PGA TOUR, Inc Customer Service Score by Usage
PGA TOUR, Inc's Customer Service score was rated 3.4 stars by customers who have used PGA TOUR, Inc's products/services for Over 10 Years.
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PGA TOUR, Inc Customer Service Score by Industry
PGA TOUR, Inc's Customer Service score was rated 2 stars by Hospitality industry customers.
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PGA TOUR, Inc Customer Service vs. Competitors
Compared to its competitors, PGA TOUR, Inc's Customer Service score is rated right below LinkedIn.
| COMPANY | Customer Service Score | |
|---|---|---|
| 3.7/5 | |
| PGA TOUR, Inc | 3.6/5 |
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PGA TOUR, Inc as an Employer
Consumer vs. Employees
PGA TOUR, Inc scored a 25 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of PGA TOUR, Inc would recommend the brand to a friend. ENPS measures how likely PGA TOUR, Inc employees would recommend working at PGA TOUR, Inc to a friend.
Net Promoter Score
25
NPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
