-100
NPS
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Piramal Enterprises
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About Piramal Enterprises' Brand
Among its major competitors, Piramal Enterprises is ranked in 3rd place for NPS while Johnson & Johnson is 1st, and L&T Co. is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Piramal Enterprises Ranking
- #3 / 4 of its competitors
Piramal Enterprises NPS
Piramal Enterprises's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Piramal Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Piramal Enterprises Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Piramal Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
How Other Brands Compare
Piramal Enterprises is ranked third for NPS among its competitors. Johnson & Johnson and L&T Co. come in first and second, with Avic Heavy Machinery Company coming in at #4.
Piramal Enterprises |  Johnson & Johnson |  L&T Co. |  Avic Heavy Machinery Company | |
| Global Ranking | #- | #89 | #- | #- |
| NPS | -100 | 26 | 21 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $428.68B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Piramal Enterprises NPS vs. Competitors
Compared to its competitors, Piramal Enterprises's NPS is rated right below L&T Co..
| COMPANY | NPS Score | |
|---|---|---|
| Johnson & Johnson | 26 |
| L&T Co. | 21 |
| Piramal Enterprises | -100 |
Piramal Enterprises Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Piramal Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Piramal Enterprises Customer Loyalty vs. Competitors
Compared to its competitors, Piramal Enterprises's Customer Loyalty score is rated right above L&T Co..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Piramal Enterprises | 100% |
| L&T Co. | 85% |
| Johnson & Johnson | 79% |
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Piramal Enterprises Product Quality
1.5/5
Piramal Enterprises has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Piramal Enterprises Product Information
Piramal Enterprises’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.piramal.com
- Company Size
- 1,001-5,000 Employees
Piramal Enterprises Product Quality vs. Competitors
Compared to its competitors, Piramal Enterprises's Product Quality score is rated right below L&T Co..
| COMPANY | Product Quality Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| L&T Co. | 3.7/5 |
| Piramal Enterprises | 1.5/5 |
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Piramal Enterprises Pricing
Piramal Enterprises ROI & Value For Money
1.5/5
Piramal Enterprises has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Piramal Enterprises Pricing vs. Competitors
Compared to its competitors, Piramal Enterprises's ROI score is rated right below L&T Co..
| COMPANY | Pricing Score | |
|---|---|---|
| Johnson & Johnson | 3.9/5 |
| L&T Co. | 3.9/5 |
| Piramal Enterprises | 1.5/5 |
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Piramal Enterprises Customer Service
1.5/5
Piramal Enterprises has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Piramal Enterprises's Customer Service
Address
India
Website
http://www.piramal.com
Piramal Enterprises Customer Service vs. Competitors
Compared to its competitors, Piramal Enterprises's Customer Service score is rated right below L&T Co..
| COMPANY | Customer Service Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| L&T Co. | 3.8/5 |
| Piramal Enterprises | 1.5/5 |
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Consumer vs. Employees
Piramal Enterprises scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Piramal Enterprises would recommend the brand to a friend. ENPS measures how likely Piramal Enterprises employees would recommend working at Piramal Enterprises to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
