25
NPS
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Pizza 73
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About Pizza 73 Brand
The Pizza 73 Team aims to satisfy each and every customer by providing superb food, fast, friendly Service and true value Among its major competitors, Pizza 73 is ranked in 1st place for NPS while Domino's Pizza is 2nd, and Pizza Hut is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Pizza 73 Ranking
- #1 / 3 of its competitors
Pizza 73 NPS
Pizza 73's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Pizza 73's customers would recommend using the product based on a scale of -100 to 100.
Pizza 73 Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Pizza 73 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Feb 2023 -50 | Feb 2023 | -50 |
Apr 2023 0 | Apr 2023 | 0 |
Jan 2025 25 | Jan 2025 | 25 |
How Other Brands Compare
Pizza 73 is ranked first for NPS among its competitors. Domino's Pizza and Pizza Hut come in second and third.
Pizza 73 |  Domino's Pizza |  Pizza Hut | |
| Global Ranking | #- | #115 | #153 |
| NPS | 25 | 17 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $14.27B | $33.20B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pizza 73 NPS vs. Competitors
Compared to its competitors, Pizza 73's NPS is rated right above Domino's Pizza.
| COMPANY | NPS Score | |
|---|---|---|
| Pizza 73 | 25 |
| Domino's Pizza | 17 |
| Pizza Hut | 5 |
Pizza 73 Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Pizza 73 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pizza 73 Customer Loyalty vs. Competitors
Compared to its competitors, Pizza 73's Customer Loyalty score is rated right above Domino's Pizza.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pizza 73 | 85% |
| Domino's Pizza | 76% |
| Pizza Hut | 74% |
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VS
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Pizza 73 Product Quality
3.1/5
Pizza 73 has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Pizza 73 Product Information
Pizza 73’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.pizza73.com
Industry
Tech
Consumer Services
Pizza 73 Product Quality vs. Competitors
Compared to its competitors, Pizza 73's Product Quality score is rated right below Pizza Hut.
| COMPANY | Product Quality Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| Pizza Hut | 3.6/5 |
| Pizza 73 | 3.1/5 |
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Pizza 73 Pricing
Pizza 73 ROI & Value For Money
2.9/5
Pizza 73 has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Pizza 73 Pricing vs. Competitors
Compared to its competitors, Pizza 73's ROI score is rated right below Pizza Hut.
| COMPANY | Pricing Score | |
|---|---|---|
| Domino's Pizza | 3.6/5 |
| Pizza Hut | 3.3/5 |
| Pizza 73 | 2.9/5 |
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Pizza 73 Customer Satisfaction (CSAT)
Pizza 73 Customer Satisfaction (CSAT) Score
50 / 100
Pizza 73 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pizza 73 Customer Satisfaction vs. Competitors
Compared to its competitors, Pizza 73's Customer Satisfaction score is rated right below Pizza Hut.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Domino's Pizza | 74% |
| Pizza Hut | 68% |
| Pizza 73 | 50% |
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Pizza 73 Customer Service
3/5
Pizza 73 has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Pizza 73's Customer Service
Address
#1760, 10303 Jasper Avenue, T5J 3N6 Canada
Website
https://www.pizza73.com
Phone Number
(780)473-7373
Pizza 73 Customer Service vs. Competitors
Compared to its competitors, Pizza 73's Customer Service score is rated right below Pizza Hut.
| COMPANY | Customer Service Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| Pizza Hut | 3.4/5 |
| Pizza 73 | 3/5 |
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Pizza 73 as an Employer
Consumer vs. Employees
Pizza 73 scored a 25 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Pizza 73 would recommend the brand to a friend. ENPS measures how likely Pizza 73 employees would recommend working at Pizza 73 to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 23% | Promoters |
|---|---|
| 8% | Passive |
| 69% | Detractors |
