-86
NPS
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Prime Communications
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About Prime Communications' Brand
Prime Communications proudly serves as the largest AT&T Authorized Retailer in the nation. You can find our stores in CA, to VT, all the way to FL. With more than 8,000 employees nationwide; we deliver Prime’s vision of accountability, profitability, empathy for the team, and entrepreneurship. In business since 1999, Prime Communications, has grown from a single kiosk location to more than 2,000 retail locations across the country. This growth has been accomplished by our goal of creating a retail environment that provides compelling products and services along with an unmatched level of guest experience. Among its major competitors, Prime Communications is ranked in 2nd place for NPS while Verizon is 1st.
Brand at a Glance
54%
Customer Loyalty
1.8/5
Product Quality
1.5/5
Pricing
1.6/5
Customer Service
Prime Communications Ranking
- #2 / 2 of its competitors
Prime Communications NPS
Prime Communications's Net Promoter Score (NPS) is a -86 with 7% Promoters, 0% Passives, and 93% Detractors. Net Promoter Score tracks whether Prime Communications's customers would recommend using the product based on a scale of -100 to 100.
Prime Communications Overall NPS
| 7% | Promoters |
|---|---|
| 0% | Passives |
| 93% | Detractors |
Prime Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Feb 2024 -50 | Feb 2024 | -50 |
Apr 2024 -60 | Apr 2024 | -60 |
Jul 2024 -80 | Jul 2024 | -80 |
Nov 2024 -81 | Nov 2024 | -81 |
Mar 2025 -83 | Mar 2025 | -83 |
Nov 2025 -85 | Nov 2025 | -85 |
Dec 2025 -85 | Dec 2025 | -85 |
How Other Brands Compare
Prime Communications is ranked second for NPS among its competitors. Verizon comes in first.
Prime Communications |  Verizon | |
| Global Ranking | #- | #108 |
| NPS | -86 | 1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $241.36B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prime Communications NPS by Gender
Prime Communications's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Prime Communications's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Prime Communications's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Prime Communications NPS by Ethnicity
Prime Communications's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Prime Communications NPS by Usage
Prime Communications's NPS was rated -100 points by customers who have used Prime Communications's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Prime Communications NPS vs. Competitors
Compared to its competitors, Prime Communications's NPS is rated right below Verizon.
| COMPANY | NPS Score | |
|---|---|---|
| Verizon | 1 |
| Prime Communications | -86 |
Prime Communications Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Prime Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prime Communications Customer Loyalty Score by Gender
Male customers rated Prime Communications's Customer Loyalty score 15% higher than Female customers.
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Male
55%
Yes
Female
40%
Yes
Prime Communications Customer Loyalty Score by Ethnicity
Prime Communications's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Prime Communications.
55
out of 100
Caucasian
Prime Communications Customer Loyalty Score by Usage
Prime Communications's Customer Loyalty score was rated 40% by customers who have used Prime Communications's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Prime Communications Customer Loyalty vs. Competitors
Compared to its competitors, Prime Communications's Customer Loyalty score is rated right below Verizon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Verizon | 80% |
| Prime Communications | 54% |
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Prime Communications Product Quality
1.8/5
Prime Communications has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Prime Communications Product Information
Prime Communications’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://primecomms.com
- Company Size
- 5,001-10,000 Employees
Industry
Telecommunications
Quick Insights into Prime Communications Product Quality
Prime Communications's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Prime Communications Product Quality the Highest
Ranked Prime Communications Product Quality the Lowest
Prime Communications Product Quality Score by Gender
Prime Communications's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Prime Communications.
Male
1.5/5
Female
1.5/5
Prime Communications Product Quality Score by Ethnicity
Prime Communications's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Prime Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Prime Communications Product Quality Score by Usage
Prime Communications's Product Quality score was rated 1.5 stars by customers who have used Prime Communications's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Prime Communications Product Quality vs. Competitors
Compared to its competitors, Prime Communications's Product Quality score is rated right below Verizon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Verizon | 3.3/5 |
| Prime Communications | 1.8/5 |
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Prime Communications Pricing
Prime Communications ROI & Value For Money
1.5/5
Prime Communications has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Prime Communications ROI
Prime Communications's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Prime Communications ROI the Highest
Ranked Prime Communications ROI the Lowest
Prime Communications ROI Score by Gender
Prime Communications's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Prime Communications.
Male
1.5/5
Female
1.5/5
Prime Communications ROI Score by Ethnicity
Prime Communications's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Prime Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Prime Communications ROI Score by Usage
Prime Communications's ROI score was rated 1.5 stars by customers who have used Prime Communications's products/services for Less than 1 Year.
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Prime Communications Pricing vs. Competitors
Compared to its competitors, Prime Communications's ROI score is rated right below Verizon.
| COMPANY | Pricing Score | |
|---|---|---|
| Verizon | 3.1/5 |
| Prime Communications | 1.5/5 |
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Prime Communications Customer Satisfaction (CSAT)
Prime Communications Customer Satisfaction (CSAT) Score
18 / 100
Prime Communications has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Prime Communications Customer Satisfaction
Prime Communications's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Prime Communications Customer Satisfaction the Highest
Ranked Prime Communications Customer Satisfaction the Lowest
Prime Communications Customer Satisfaction Score by Gender
Prime Communications's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Prime Communications.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Prime Communications Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Prime Communications' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Prime Communications.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
Prime Communications Customer Satisfaction Score by Usage
Prime Communications's Customer Satisfaction score was rated 0 points by customers who have used Prime Communications's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Prime Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Prime Communications's Customer Satisfaction score is rated right below Verizon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Verizon | 55% |
| Prime Communications | 18% |
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Prime Communications Customer Service
1.6/5
Prime Communications has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Prime Communications's Customer Service
Address
Sugar Creek Center Blvd, Sugar Land, TX 77478
Website
http://primecomms.com
Quick Insights into Prime Communications Customer Service
Prime Communications's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Prime Communications' Customer Service score.
Ranked Prime Communications Customer Service the Highest
Ranked Prime Communications Customer Service the Lowest
Prime Communications Customer Service Score by Gender
Prime Communications's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Prime Communications.
Male
1.5/5
Female
1.5/5
Prime Communications Customer Service Score by Ethnicity
Prime Communications's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Prime Communications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Prime Communications Customer Service Score by Usage
Prime Communications's Customer Service score was rated 1.5 stars by customers who have used Prime Communications's products/services for Less than 1 Year.
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Prime Communications Customer Service vs. Competitors
Compared to its competitors, Prime Communications's Customer Service score is rated right below Verizon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Verizon | 3.2/5 |
| Prime Communications | 1.6/5 |
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Prime Communications as an Employer
2.2/5
Prime Communications has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Prime Communications scored a -86 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of Prime Communications would recommend the brand to a friend. ENPS measures how likely Prime Communications employees would recommend working at Prime Communications to a friend.
Net Promoter Score
-86
NPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-61
eNPS Score
| 16% | Promoters |
|---|---|
| 7% | Passive |
| 77% | Detractors |
