100
NPS
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Primetals Technologies
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About Primetals Technologies' Brand
Supplier of plant and facilities for the metals industry. The company supplies plants, facilities, products and services for the iron, steel and aluminum industries. Among its major competitors, Primetals Technologies is ranked in 1st place for NPS while Siemens is 2nd, and Danieli & C.Officine Mecc is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Primetals Technologies Ranking
- #1 / 4 of its competitors
Primetals Technologies NPS
Primetals Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Primetals Technologies's customers would recommend using the product based on a scale of -100 to 100.
Primetals Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Primetals Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Dec 2025 100 | Dec 2025 | 100 |
How Other Brands Compare
Primetals Technologies is ranked first for NPS among its competitors. Siemens and Danieli & C.Officine Mecc come in second and third, with voestalpine VAE APCAROM coming in at #4.
Primetals Technologies |  Siemens |  Danieli & C.Officine Mecc |  voestalpine VAE APCAROM | |
| Global Ranking | #- | #499 | #- | #- |
| NPS | 100 | 37 | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Primetals Technologies NPS vs. Competitors
Compared to its competitors, Primetals Technologies's NPS is rated right above Siemens.
| COMPANY | NPS Score | |
|---|---|---|
| Primetals Technologies | 100 |
| Siemens | 37 |
Primetals Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Primetals Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Primetals Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Primetals Technologies's Customer Loyalty score is rated right above Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Primetals Technologies | 100% |
| Siemens | 80% |
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Primetals Technologies Product Quality
4/5
Primetals Technologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Primetals Technologies Product Information
Primetals Technologies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.primetals.com
- Company Size
- 5,001-10,000 Employees
Primetals Technologies Product Quality vs. Competitors
Compared to its competitors, Primetals Technologies's Product Quality score is rated right below Siemens.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens | 4/5 |
| Primetals Technologies | 4/5 |
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Primetals Technologies Pricing
Primetals Technologies ROI & Value For Money
5/5
Primetals Technologies has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Primetals Technologies Pricing vs. Competitors
Compared to its competitors, Primetals Technologies's ROI score is rated right above Siemens.
| COMPANY | Pricing Score | |
|---|---|---|
| Primetals Technologies | 5/5 |
| Siemens | 4/5 |
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Primetals Technologies Customer Satisfaction (CSAT)
Primetals Technologies Customer Satisfaction (CSAT) Score
50 / 100
Primetals Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Primetals Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Primetals Technologies's Customer Satisfaction score is rated right below Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Siemens | 78% |
| Primetals Technologies | 50% |
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Primetals Technologies Customer Service
5/5
Primetals Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Primetals Technologies's Customer Service
Address
Sir William Siemens Square, Camberley, GU16 8QD
Website
www.primetals.com
Primetals Technologies Customer Service vs. Competitors
Compared to its competitors, Primetals Technologies's Customer Service score is rated right above Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| Primetals Technologies | 5/5 |
| Siemens | 4/5 |
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Consumer vs. Employees
Primetals Technologies scored a 100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Primetals Technologies would recommend the brand to a friend. ENPS measures how likely Primetals Technologies employees would recommend working at Primetals Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
