Princess House NPS

Princess House's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Princess House's customers would recommend using the product based on a scale of -100 to 100.

Princess House Overall NPS

40

NPS

60%	Promoters
20%	Passives
20%	Detractors

Princess House NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Feb 2021 -100	Feb 2021	-100
Mar 2022 -50	Mar 2022	-50
May 2022 0	May 2022	0
Jun 2022 25	Jun 2022	25
Oct 2022 20	Oct 2022	20
Nov 2022 43	Nov 2022	43
Nov 2023 55	Nov 2023	55
Oct 2024 40	Oct 2024	40

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.