100
NPS
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ProMach
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About ProMach's Brand
Complete solutions, composed of best-in-class brands and services: ProMach is your partner from start to finish. Our product brands are grouped into distinct business lines that make the most sense to our customers, covering every function of the packaging line. At ProMach, innovation flows across every brand, leveraging our collective knowledge and experience to keep the line moving, wherever you need it to go, as fast as you need it to—with accuracy, with efficiency, and with performance. Among its major competitors, ProMach is ranked in 1st place for NPS while ITW is 2nd, and Accellos is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
ProMach Ranking
- #1 / 4 of its competitors
ProMach NPS
ProMach's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ProMach's customers would recommend using the product based on a scale of -100 to 100.
ProMach Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ProMach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
How Other Brands Compare
ProMach is ranked first for NPS among its competitors. ITW and Accellos come in second and third, with Cadre Technologies coming in at #4.
ProMach |  ITW |  Accellos |  Cadre Technologies | |
| Global Ranking | #- | #756 | #- | #- |
| NPS | 100 | 34 | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProMach Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ProMach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ProMach Customer Loyalty vs. Competitors
Compared to its competitors, ProMach's Customer Loyalty score is rated right above ITW.
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ProMach Product Quality
5/5
ProMach has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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ProMach Product Information
ProMach’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.promachbuilt.com
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing and Machinery
ProMach Product Quality vs. Competitors
Compared to its competitors, ProMach's Product Quality score is rated right above ITW.
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ProMach Pricing
ProMach ROI & Value For Money
5/5
ProMach has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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ProMach Pricing vs. Competitors
Compared to its competitors, ProMach's ROI score is rated right above ITW.
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ProMach Customer Service
5/5
ProMach has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ProMach's Customer Service
Address
50 E Rivercenter Blvd #1800, Covington, KY 41011
Website
https://www.promachbuilt.com
Phone Number
1 (866) 776-6224
ProMach's Social Links
ProMach Customer Service vs. Competitors
Compared to its competitors, ProMach's Customer Service score is rated right above ITW.
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ProMach as an Employer
4.3/5
ProMach has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ProMach scored a 100 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of ProMach would recommend the brand to a friend. ENPS measures how likely ProMach employees would recommend working at ProMach to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 50% | Promoters |
|---|---|
| 26% | Passive |
| 24% | Detractors |
