-100
NPS
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ProBuild
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About ProBuild's Brand
ProBuild is the suppliers of lumber and building materials to professional builders and contractors. Among its major competitors, ProBuild is ranked in 2nd place for NPS while The Home Depot is 1st.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ProBuild Ranking
- #2 / 2 of its competitors
ProBuild NPS
ProBuild's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ProBuild's customers would recommend using the product based on a scale of -100 to 100.
ProBuild Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ProBuild NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
How Other Brands Compare
ProBuild is ranked second for NPS among its competitors. The Home Depot comes in first.
ProBuild |  The Home Depot | |
| Global Ranking | #- | #86 |
| NPS | -100 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $301.06B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProBuild NPS vs. Competitors
Compared to its competitors, ProBuild's NPS is rated right below The Home Depot.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 21 |
| ProBuild | -100 |
ProBuild Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ProBuild users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ProBuild Customer Loyalty vs. Competitors
Compared to its competitors, ProBuild's Customer Loyalty score is rated right below The Home Depot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| ProBuild | 10% |
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VS
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ProBuild Product Quality
1.5/5
ProBuild has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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ProBuild Product Information
ProBuild’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.probuild.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Retail
ProBuild Product Quality vs. Competitors
Compared to its competitors, ProBuild's Product Quality score is rated right below The Home Depot.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| ProBuild | 1.5/5 |
Unlock ProBuild Product Quality vs. Competitors Data
VS
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ProBuild Pricing
ProBuild ROI & Value For Money
1.5/5
ProBuild has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ProBuild's overall ROI score rated by its users and customers.
ProBuild Pricing vs. Competitors
Compared to its competitors, ProBuild's ROI score is rated right below The Home Depot.
| COMPANY | Pricing Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| ProBuild | 1.5/5 |
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ProBuild Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ProBuild Customer Satisfaction vs. Competitors
Compared to its competitors, ProBuild's Customer Satisfaction score is rated right below The Home Depot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Home Depot | 68% |
| ProBuild | 0% |
Unlock ProBuild Customer Satisfaction vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full ProBuild Customer Satisfaction vs. Competitors data and gain insights into your customers today.
ProBuild Customer Service
1.5/5
ProBuild has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ProBuild's overall Customer Service score rated by its users and customers.
About ProBuild's Customer Service
Address
Colorado City, CO
Website
http://www.probuild.com/
ProBuild Customer Service vs. Competitors
Compared to its competitors, ProBuild's Customer Service score is rated right below The Home Depot.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| ProBuild | 1.5/5 |
Unlock ProBuild Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ProBuild Customer Service vs. Competitors data and gain insights into your customers today.
ProBuild as an Employer
2.2/5
ProBuild has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ProBuild scored a -100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of ProBuild would recommend the brand to a friend. ENPS measures how likely ProBuild employees would recommend working at ProBuild to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
