0
NPS
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PROMISE Technology
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About PROMISE Technology's Brand
PROMISE Technology is a leading supplier of sophisticated storage solutions for the cloud/IT, video surveillance and rich media markets. Among its major competitors, PROMISE Technology is ranked in 3rd place for NPS while QNAP is 1st, and Hewlett Packard Enterprise is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
3/5
Customer Service
PROMISE Technology Ranking
- #3 / 4 of its competitors
PROMISE Technology NPS
PROMISE Technology's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether PROMISE Technology's customers would recommend using the product based on a scale of -100 to 100.
PROMISE Technology Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
PROMISE Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
How Other Brands Compare
PROMISE Technology is ranked third for NPS among its competitors. QNAP and Hewlett Packard Enterprise come in first and second, with Infortrend coming in at #4.
PROMISE Technology |  Hewlett Packard Enterprise |  QNAP |  Infortrend | |
| Global Ranking | #- | #320 | #- | #- |
| NPS | 0 | 2 | 100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $20.43B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PROMISE Technology NPS vs. Competitors
Compared to its competitors, PROMISE Technology's NPS is rated right below Hewlett Packard Enterprise.
| COMPANY | NPS Score | |
|---|---|---|
| QNAP | 100 |
| Hewlett Packard Enterprise | 2 |
| PROMISE Technology | 0 |
PROMISE Technology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PROMISE Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PROMISE Technology Customer Loyalty vs. Competitors
Compared to its competitors, PROMISE Technology's Customer Loyalty score is rated right above Hewlett Packard Enterprise, and is preceded by QNAP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QNAP | 100% |
| PROMISE Technology | 100% |
| Hewlett Packard Enterprise | 76% |
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VS
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PROMISE Technology Product Quality
5/5
PROMISE Technology has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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PROMISE Technology Product Information
PROMISE Technology’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.promise.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Hardware and Devices
Small Business Services
PROMISE Technology Product Quality vs. Competitors
Compared to its competitors, PROMISE Technology's Product Quality score is rated right above QNAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| PROMISE Technology | 5/5 |
| QNAP | 4/5 |
| Hewlett Packard Enterprise | 3.2/5 |
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PROMISE Technology Pricing
PROMISE Technology ROI & Value For Money
3/5
PROMISE Technology has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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PROMISE Technology Pricing vs. Competitors
Compared to its competitors, PROMISE Technology's ROI score is rated right below Hewlett Packard Enterprise.
| COMPANY | Pricing Score | |
|---|---|---|
| QNAP | 4/5 |
| Hewlett Packard Enterprise | 3.4/5 |
| PROMISE Technology | 3/5 |
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PROMISE Technology Customer Service
3/5
PROMISE Technology has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About PROMISE Technology's Customer Service
Address
580 Cottonwood Drive, Milpitas, CA
Website
http://www.promise.com
Phone Number
408-452-0948
PROMISE Technology Customer Service vs. Competitors
Compared to its competitors, PROMISE Technology's Customer Service score is rated right below Hewlett Packard Enterprise.
| COMPANY | Customer Service Score | |
|---|---|---|
| QNAP | 3.5/5 |
| Hewlett Packard Enterprise | 3.3/5 |
| PROMISE Technology | 3/5 |
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PROMISE Technology as an Employer
3.9/5
PROMISE Technology has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
PROMISE Technology scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of PROMISE Technology would recommend the brand to a friend. ENPS measures how likely PROMISE Technology employees would recommend working at PROMISE Technology to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
