-9
NPS
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PropertyGuru
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About PropertyGuru's Brand
Property is a real estate consultant in residential and commercial properties in Singapore. Among its major competitors, PropertyGuru is ranked in 2nd place for NPS while W.W. Grainger is 1st, and propquest.sg is 3rd.
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
PropertyGuru Ranking
- #2 / 4 of its competitors
PropertyGuru NPS
PropertyGuru's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether PropertyGuru's customers would recommend using the product based on a scale of -100 to 100.
PropertyGuru Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
PropertyGuru NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 66 | Jul 2022 | 66 |
Oct 2022 25 | Oct 2022 | 25 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -17 | Jul 2023 | -17 |
Aug 2023 -1 | Aug 2023 | -1 |
Jan 2024 -13 | Jan 2024 | -13 |
Mar 2024 -22 | Mar 2024 | -22 |
Jul 2024 -10 | Jul 2024 | -10 |
Aug 2024 -9 | Aug 2024 | -9 |
How Other Brands Compare
PropertyGuru is ranked second for NPS among its competitors. W.W. Grainger and propquest.sg come in first and third, with StarProperty coming in at #4.
PropertyGuru |  W.W. Grainger |  propquest.sg |  StarProperty | |
| Global Ranking | #- | #512 | #- | #- |
| NPS | -9 | 25 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $21.27B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PropertyGuru NPS by Gender
PropertyGuru's NPS was rated 0 by Male customers on Comparably.
Male
0
PropertyGuru's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
PropertyGuru's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PropertyGuru NPS vs. Competitors
Compared to its competitors, PropertyGuru's NPS is rated right below Mears Group.
| COMPANY | NPS Score | |
|---|---|---|
| W.W. Grainger | 25 |
 | Mears Group | N/A |
| PropertyGuru | -9 |
PropertyGuru Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of PropertyGuru users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PropertyGuru Customer Loyalty Score by Gender
PropertyGuru's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
PropertyGuru Customer Loyalty vs. Competitors
Compared to its competitors, PropertyGuru's Customer Loyalty score is rated right above Mears Group, and is preceded by W.W. Grainger.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| W.W. Grainger | 78% |
| PropertyGuru | 66% |
| Mears Group | N/A |
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PropertyGuru Product Quality
3.3/5
PropertyGuru has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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PropertyGuru Product Information
PropertyGuru’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Real Estate
SaaS
Quick Insights into PropertyGuru Product Quality
PropertyGuru's Product Quality score was rated highest by Male customers.
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Ranked PropertyGuru Product Quality the Highest
PropertyGuru Product Quality Score by Gender
PropertyGuru's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
PropertyGuru Product Quality vs. Competitors
Compared to its competitors, PropertyGuru's Product Quality score is rated right above Mears Group, and is preceded by W.W. Grainger.
| COMPANY | Product Quality Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| PropertyGuru | 3.3/5 |
| Mears Group | N/A |
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PropertyGuru Pricing
PropertyGuru ROI & Value For Money
3.3/5
PropertyGuru has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into PropertyGuru ROI
PropertyGuru's ROI score was rated highest by Male customers.
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Ranked PropertyGuru ROI the Highest
PropertyGuru ROI Score by Gender
PropertyGuru's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PropertyGuru.
Male
3/5
Female
N/A
PropertyGuru Pricing vs. Competitors
Compared to its competitors, PropertyGuru's ROI score is rated right above Mears Group, and is preceded by W.W. Grainger.
| COMPANY | Pricing Score | |
|---|---|---|
| W.W. Grainger | 3.7/5 |
| PropertyGuru | 3.3/5 |
| Mears Group | N/A |
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PropertyGuru Customer Satisfaction (CSAT)
PropertyGuru Customer Satisfaction (CSAT) Score
45 / 100
PropertyGuru has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PropertyGuru Customer Satisfaction
PropertyGuru's Customer Satisfaction score was rated highest by Male customers.
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Ranked PropertyGuru Customer Satisfaction the Highest
PropertyGuru Customer Satisfaction Score by Gender
PropertyGuru's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PropertyGuru.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
PropertyGuru Customer Satisfaction vs. Competitors
Compared to its competitors, PropertyGuru's Customer Satisfaction score is rated right above Mears Group, and is preceded by W.W. Grainger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| W.W. Grainger | 74% |
| PropertyGuru | 44% |
| Mears Group | 0% |
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PropertyGuru Customer Service
3.1/5
PropertyGuru has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About PropertyGuru's Customer Service
Website
http://www.propertyguru.com.sg
Phone Number
60322797555
Quick Insights into PropertyGuru Customer Service
PropertyGuru's Customer Service score was rated highest by Male customers.
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Ranked PropertyGuru Customer Service the Highest
PropertyGuru Customer Service Score by Gender
PropertyGuru's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
PropertyGuru Customer Service vs. Competitors
Compared to its competitors, PropertyGuru's Customer Service score is rated right above Mears Group, and is preceded by W.W. Grainger.
| COMPANY | Customer Service Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| PropertyGuru | 3.1/5 |
| Mears Group | N/A |
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PropertyGuru as an Employer
2.9/5
PropertyGuru has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
PropertyGuru scored a -9 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PropertyGuru would recommend the brand to a friend. ENPS measures how likely PropertyGuru employees would recommend working at PropertyGuru to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
