-100
NPS
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ProPhase Labs
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About ProPhase Labs' Brand
ProPhase Labs develops and markets clinically proven remedies including the highly effective Cold-EEZE(R) and Kids-EEZE Among its major competitors, ProPhase Labs is ranked in 2nd place for NPS while AbbVie is 1st, and Diffusion Pharmaceuticals is 3rd.Their current market cap is $155.33M
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
ProPhase Labs Ranking
- #2 / 4 of its competitors
ProPhase Labs NPS
ProPhase Labs's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ProPhase Labs's customers would recommend using the product based on a scale of -100 to 100.
ProPhase Labs Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ProPhase Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
How Other Brands Compare
ProPhase Labs is ranked second for NPS among its competitors. AbbVie and Diffusion Pharmaceuticals come in first and third, with pSivida coming in at #4. Among those competitors, it is the second most valued company behind AbbVie.
ProPhase Labs |  AbbVie |  Diffusion Pharmaceuticals |  pSivida | |
| Global Ranking | #- | #321 | #- | #- |
| NPS | -100 | 22 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $155.33M | $190.99B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProPhase Labs NPS vs. Competitors
Compared to its competitors, ProPhase Labs's NPS is rated right below AbbVie.
| COMPANY | NPS Score | |
|---|---|---|
| AbbVie | 22 |
| ProPhase Labs | -100 |
ProPhase Labs Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ProPhase Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ProPhase Labs Customer Loyalty vs. Competitors
Compared to its competitors, ProPhase Labs's Customer Loyalty score is rated right below AbbVie.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AbbVie | 73% |
| ProPhase Labs | 10% |
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ProPhase Labs Product Quality
2.5/5
ProPhase Labs has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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ProPhase Labs Product Information
ProPhase Labs’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://prophaselabs.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
ProPhase Labs Product Quality vs. Competitors
Compared to its competitors, ProPhase Labs's Product Quality score is rated right below AbbVie.
| COMPANY | Product Quality Score | |
|---|---|---|
| AbbVie | 3.7/5 |
| ProPhase Labs | 2.5/5 |
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ProPhase Labs Pricing
ProPhase Labs ROI & Value For Money
3/5
ProPhase Labs has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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ProPhase Labs Pricing vs. Competitors
Compared to its competitors, ProPhase Labs's ROI score is rated right below AbbVie.
| COMPANY | Pricing Score | |
|---|---|---|
| AbbVie | 3.8/5 |
| ProPhase Labs | 3/5 |
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ProPhase Labs Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ProPhase Labs Customer Satisfaction vs. Competitors
Compared to its competitors, ProPhase Labs's Customer Satisfaction score is rated right below AbbVie.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AbbVie | 65% |
| ProPhase Labs | 0% |
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ProPhase Labs Customer Service
3/5
ProPhase Labs has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About ProPhase Labs's Customer Service
Address
621 Shady Retreat Rd, Doylestown, PA
Website
http://prophaselabs.com
Phone Number
2153450919
ProPhase Labs Customer Service vs. Competitors
Compared to its competitors, ProPhase Labs's Customer Service score is rated right below AbbVie.
| COMPANY | Customer Service Score | |
|---|---|---|
| AbbVie | 3.8/5 |
| ProPhase Labs | 3/5 |
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Consumer vs. Employees
ProPhase Labs scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ProPhase Labs would recommend the brand to a friend. ENPS measures how likely ProPhase Labs employees would recommend working at ProPhase Labs to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
