-25
NPS
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Provident Credit Union
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About Provident Credit Union's Brand
Among its major competitors, Provident Credit Union is ranked in 2nd place for NPS while Wells Fargo is 1st.
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Provident Credit Union Ranking
- #2 / 2 of its competitors
Provident Credit Union NPS
Provident Credit Union's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Provident Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Provident Credit Union Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Provident Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Apr 2023 50 | Apr 2023 | 50 |
May 2023 0 | May 2023 | 0 |
Aug 2023 -25 | Aug 2023 | -25 |
How Other Brands Compare
Provident Credit Union is ranked second for NPS among its competitors. Wells Fargo comes in first.
Provident Credit Union |  Wells Fargo | |
| Global Ranking | #- | #139 |
| NPS | -25 | 7 |
| Valuation Updated every 24 hours for public companies | - | $156.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Provident Credit Union NPS by Age
Provident Credit Union's NPS was rated -67 points by customers ages 66+ on Comparably.
Provident Credit Union NPS by Usage
Provident Credit Union's NPS was rated -67 points by customers who have used Provident Credit Union's products/services for Over 10 Years.
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-50
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| Summary | Usage | Score |
|---|---|---|
Over 10 Years -67 | Over 10 Years | -67 |
Provident Credit Union NPS vs. Competitors
Compared to its competitors, Provident Credit Union's NPS is rated right below Wells Fargo.
| COMPANY | NPS Score | |
|---|---|---|
| Wells Fargo | 7 |
| Provident Credit Union | -25 |
Provident Credit Union Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Provident Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Provident Credit Union Customer Loyalty Score by Age
Provident Credit Union's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Provident Credit Union.
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| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Provident Credit Union Customer Loyalty Score by Usage
Provident Credit Union's Customer Loyalty score was rated 100% by customers who have used Provident Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Provident Credit Union Customer Loyalty vs. Competitors
Compared to its competitors, Provident Credit Union's Customer Loyalty score is rated right above Wells Fargo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Provident Credit Union | 85% |
| Wells Fargo | 71% |
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Provident Credit Union Product Quality
3/5
Provident Credit Union has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Provident Credit Union Product Information
Provident Credit Union’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.providentcu.org
- Company Size
- 201-500 Employees
Quick Insights into Provident Credit Union Product Quality
Provident Credit Union's Product Quality score was rated highest by customers ages 66+.
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Ranked Provident Credit Union Product Quality the Highest
Provident Credit Union Product Quality Score by Age
Provident Credit Union's Product Quality score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Provident Credit Union.
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| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Provident Credit Union Product Quality Score by Usage
Provident Credit Union's Product Quality score was rated 2 stars by customers who have used Provident Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Provident Credit Union Product Quality vs. Competitors
Compared to its competitors, Provident Credit Union's Product Quality score is rated right below Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Provident Credit Union | 3/5 |
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Provident Credit Union Pricing
Provident Credit Union ROI & Value For Money
2.5/5
Provident Credit Union has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Provident Credit Union ROI
Provident Credit Union's ROI score was rated highest by customers ages 66+.
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Ranked Provident Credit Union ROI the Highest
Provident Credit Union ROI Score by Age
Provident Credit Union's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Provident Credit Union.
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| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Provident Credit Union ROI Score by Usage
Provident Credit Union's ROI score was rated 1.5 stars by customers who have used Provident Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Provident Credit Union Pricing vs. Competitors
Compared to its competitors, Provident Credit Union's ROI score is rated right below Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Provident Credit Union | 2.5/5 |
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Provident Credit Union Customer Satisfaction (CSAT)
Provident Credit Union Customer Satisfaction (CSAT) Score
50 / 100
Provident Credit Union has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Provident Credit Union Customer Satisfaction
Provident Credit Union's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked Provident Credit Union Customer Satisfaction the Highest
Provident Credit Union Customer Satisfaction Score by Age
Provident Credit Union's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Provident Credit Union.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Provident Credit Union Customer Satisfaction Score by Usage
Provident Credit Union's Customer Satisfaction score was rated 33 points by customers who have used Provident Credit Union's products/services for Over 10 Years.
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Provident Credit Union Customer Satisfaction vs. Competitors
Compared to its competitors, Provident Credit Union's Customer Satisfaction score is rated right below Wells Fargo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wells Fargo | 60% |
| Provident Credit Union | 50% |
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Provident Credit Union Customer Service
2.7/5
Provident Credit Union has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Provident Credit Union's Customer Service
Website
https://www.providentcu.org
Quick Insights into Provident Credit Union Customer Service
Provident Credit Union's Customer Service score was rated highest by customers ages 66+.
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Ranked Provident Credit Union Customer Service the Highest
Provident Credit Union Customer Service Score by Age
Provident Credit Union's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Provident Credit Union.
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| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Provident Credit Union Customer Service Score by Usage
Provident Credit Union's Customer Service score was rated 1.5 stars by customers who have used Provident Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Provident Credit Union Customer Service vs. Competitors
Compared to its competitors, Provident Credit Union's Customer Service score is rated right below Wells Fargo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wells Fargo | 3.5/5 |
| Provident Credit Union | 2.7/5 |
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Provident Credit Union as an Employer
4.3/5
Provident Credit Union has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Provident Credit Union scored a -25 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Provident Credit Union would recommend the brand to a friend. ENPS measures how likely Provident Credit Union employees would recommend working at Provident Credit Union to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 67% | Promoters |
|---|---|
| 20% | Passive |
| 13% | Detractors |
