20
NPS
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Psyche
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About Psyche's Brand
Remarkable User Insights Among its major competitors, Psyche is ranked in 2nd place for NPS while Thermo Fisher Scientific is 1st, and Sunquest Information Systems is 3rd.
Brand at a Glance
3.8/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Psyche Ranking
- #2 / 3 of its competitors
Psyche NPS
Psyche's Net Promoter Score (NPS) is a 20 with 55% Promoters, 10% Passives, and 35% Detractors. Net Promoter Score tracks whether Psyche's customers would recommend using the product based on a scale of -100 to 100.
Psyche Overall NPS
| 55% | Promoters |
|---|---|
| 10% | Passives |
| 35% | Detractors |
Psyche NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 20 | Aug 2020 | 20 |
How Other Brands Compare
Psyche is ranked second for NPS among its competitors. Thermo Fisher Scientific and Sunquest Information Systems come in first and third.
Psyche |  Thermo Fisher Scientific |  Sunquest Information Systems | |
| Global Ranking | #- | #667 | #- |
| NPS | 20 | 20 | -100 |
| Valuation Updated every 24 hours for public companies | - | $188.21B | $43.06B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Psyche NPS by Usage
Psyche's NPS was rated the highest by customers who have used Psyche's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Psyche NPS vs. Competitors
Compared to its competitors, Psyche's NPS is rated right above Sunquest Information Systems, and is preceded by Thermo Fisher Scientific.
| COMPANY | NPS Score | |
|---|---|---|
| Thermo Fisher Scientific | 20 |
| Psyche | 20 |
| Sunquest Information Systems | -100 |
Psyche Product Quality
3.8/5
Psyche has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Psyche Product Information
Psyche serves markets in the United States. Psyche supports Web devices and offers products for medium sized businesses.
Psyche’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.psychesystems.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Big Data
Languages Supported
English
Product Type
Medical Lab Software
Laboratory Information Management System Software
Psyche Product Quality vs. Competitors
Compared to its competitors, Psyche's Product Quality score is rated right below Thermo Fisher Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sunquest Information Systems | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Psyche | 3.8/5 |
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Psyche Pricing
Psyche ROI & Value For Money
4.2/5
Psyche has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Psyche Pricing Plans
Psyche has a pricing structure that accommodates medium businesses.
Who Uses Psyche?
Medium Businesses
Psyche Pricing vs. Competitors
Compared to its competitors, Psyche's ROI score is rated right above Thermo Fisher Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| Psyche | 4.2/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Sunquest Information Systems | 3/5 |
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Psyche Customer Service
5/5
Psyche has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Psyche's Customer Service
Address
6565 Sunset Blvd, Suite 418, Los Angeles, CA
Website
http://www.psychesystems.com
Psyche Customer Service vs. Competitors
Compared to its competitors, Psyche's Customer Service score is rated right above Thermo Fisher Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Psyche | 5/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Sunquest Information Systems | 1.5/5 |
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