17
NPS
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Publicis
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About Publicis' Brand
Publicis Worldwide provides advertising and marketing services. Among its major competitors, Publicis is ranked in 1st place for NPS while Leo Burnett is 2nd.
Brand at a Glance
86%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Publicis CMO
Publicis Ranking
- #1 / 2 of its competitors
Publicis NPS
Publicis's Net Promoter Score (NPS) is a 17 with 48% Promoters, 21% Passives, and 31% Detractors. Net Promoter Score tracks whether Publicis's customers would recommend using the product based on a scale of -100 to 100.
Publicis Overall NPS
| 48% | Promoters |
|---|---|
| 21% | Passives |
| 31% | Detractors |
Publicis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 5 | May 2023 | 5 |
Jun 2023 12 | Jun 2023 | 12 |
Oct 2023 20 | Oct 2023 | 20 |
Nov 2023 25 | Nov 2023 | 25 |
Dec 2023 19 | Dec 2023 | 19 |
Feb 2024 12 | Feb 2024 | 12 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 16 | Apr 2024 | 16 |
Jun 2024 20 | Jun 2024 | 20 |
Jul 2024 21 | Jul 2024 | 21 |
Dec 2024 22 | Dec 2024 | 22 |
Mar 2025 17 | Mar 2025 | 17 |
How Other Brands Compare
Publicis is ranked first for NPS among its competitors. Leo Burnett comes in second.
Publicis |  Leo Burnett | |
| Global Ranking | #- | #605 |
| NPS | 17 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Publicis NPS by Gender
Male customers rated Publicis's NPS 25 points higher than Female customers.
Male
25
Publicis's NPS was rated 25 by Male customers on Comparably.
25%
Promoters
75%
Passives
0%
Detractors
Female
0
Publicis's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Publicis NPS by Ethnicity
Publicis's NPS was rated 25 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Publicis NPS by Age
Publicis's NPS was rated 0 points by customers ages 18-25 on Comparably.
Publicis NPS by Usage
Publicis's NPS was rated the highest by customers who have used Publicis's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Publicis NPS vs. Competitors
Compared to its competitors, Publicis's NPS is rated right above Leo Burnett.
| COMPANY | NPS Score | |
|---|---|---|
| Publicis | 17 |
| Leo Burnett | 2 |
Publicis Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Publicis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Publicis Customer Loyalty Score by Gender
Male customers rated Publicis's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Publicis Customer Loyalty Score by Ethnicity
Publicis's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Publicis.
100
out of 100
Asian or Pacific Islander
Publicis Customer Loyalty Score by Usage
Publicis's Customer Loyalty score was rated the highest by customers who have used Publicis's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Publicis Customer Loyalty vs. Competitors
Compared to its competitors, Publicis's Customer Loyalty score is rated right above Leo Burnett.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Publicis | 86% |
| Leo Burnett | 72% |
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Publicis Product Quality
3.7/5
Publicis has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Publicis Product Information
Publicis’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.publicis.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
SaaS
Quick Insights into Publicis Product Quality
Publicis's Product Quality score was rated highest by customers who have used Publicis's products/services for 5 to 10 Years, and rated lowest by customers who have used Publicis's products/services for Less than 1 Year.
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Ranked Publicis Product Quality the Highest
Ranked Publicis Product Quality the Lowest
Publicis Product Quality Score by Gender
Male customers rated Publicis's Product Quality score 1.3 stars higher than Female customers.
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Male
4.5/5
Female
3.2/5
Publicis Product Quality Score by Ethnicity
Publicis's Product Quality score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Publicis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Publicis Product Quality Score by Age
Publicis's Product Quality score was rated 3.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
Publicis Product Quality Score by Usage
Publicis's Product Quality score was rated the highest by customers who have used Publicis's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Publicis Product Quality vs. Competitors
Compared to its competitors, Publicis's Product Quality score is rated right below Leo Burnett.
| COMPANY | Product Quality Score | |
|---|---|---|
| Leo Burnett | 3.8/5 |
| Publicis | 3.7/5 |
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Publicis Pricing
Publicis ROI & Value For Money
3.8/5
Publicis has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Publicis ROI
Publicis's ROI score was rated highest by customers who have used Publicis's products/services for 5 to 10 Years, and rated lowest by customers who have used Publicis's products/services for 1 to 2 Years.
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Ranked Publicis ROI the Highest
Ranked Publicis ROI the Lowest
Publicis ROI Score by Gender
Male customers rated Publicis's ROI score 0.2 stars higher than Female customers.
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Male
4.1/5
Female
3.9/5
Publicis ROI Score by Ethnicity
Publicis's ROI score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Publicis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Publicis ROI Score by Usage
Publicis's ROI score was rated the highest by customers who have used Publicis's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Publicis Pricing vs. Competitors
Compared to its competitors, Publicis's ROI score is rated right above Leo Burnett.
| COMPANY | Pricing Score | |
|---|---|---|
| Publicis | 3.8/5 |
| Leo Burnett | 3.8/5 |
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Publicis Customer Satisfaction (CSAT)
Publicis Customer Satisfaction (CSAT) Score
79 / 100
Publicis has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
47%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Publicis Customer Satisfaction
Publicis's Customer Satisfaction score was rated highest by customers who have used Publicis's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Publicis Customer Satisfaction the Highest
Ranked Publicis Customer Satisfaction the Lowest
Publicis Customer Satisfaction Score by Gender
Publicis's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Publicis.
100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Publicis Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Publicis' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Publicis Customer Satisfaction Score by Usage
Publicis's Customer Satisfaction score was rated 100 points by customers who have used Publicis's products/services for 5 to 10 Years.
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Publicis Customer Satisfaction vs. Competitors
Compared to its competitors, Publicis's Customer Satisfaction score is rated right above Leo Burnett.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Publicis | 79% |
| Leo Burnett | 53% |
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Publicis Customer Service
3.9/5
Publicis has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Publicis's Customer Service
Address
New York City, NY
Website
http://www.publicis.com/
Quick Insights into Publicis Customer Service
Publicis's Customer Service score was rated highest by customers who have used Publicis's products/services for 5 to 10 Years, and rated lowest by customers who have used Publicis's products/services for 1 to 2 Years.
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Ranked Publicis Customer Service the Highest
Ranked Publicis Customer Service the Lowest
Publicis Customer Service Score by Gender
Male customers rated Publicis's Customer Service score 0.8 stars higher than Female customers.
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Male
4.2/5
Female
3.4/5
Publicis Customer Service Score by Ethnicity
Publicis's Customer Service score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Publicis Customer Service Score by Usage
Publicis's Customer Service score was rated the highest by customers who have used Publicis's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Publicis Customer Service vs. Competitors
Compared to its competitors, Publicis's Customer Service score is rated right above Leo Burnett.
| COMPANY | Customer Service Score | |
|---|---|---|
| Publicis | 3.9/5 |
| Leo Burnett | 3.9/5 |
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Publicis as an Employer
Consumer vs. Employees
Publicis scored a 17 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Publicis would recommend the brand to a friend. ENPS measures how likely Publicis employees would recommend working at Publicis to a friend.
Net Promoter Score
17
NPS Score
| 48% | Promoters |
|---|---|
| 21% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 41% | Promoters |
|---|---|
| 30% | Passive |
| 29% | Detractors |
