-100
NPS
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Qiigo
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About Qiigo's Brand
Qiigo unifies digital marketing for national brands and their locations. Among its major competitors, Qiigo is ranked in 2nd place for NPS while Yext is 1st.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Qiigo Ranking
- #2 / 2 of its competitors
Qiigo NPS
Qiigo's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Qiigo's customers would recommend using the product based on a scale of -100 to 100.
Qiigo Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Qiigo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
How Other Brands Compare
Qiigo is ranked second for NPS among its competitors. Yext comes in first.
Qiigo |  Yext | |
| Global Ranking | #- | #634 |
| NPS | -100 | 36 |
| Valuation Updated every 24 hours for public companies | - | $1.85B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qiigo Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Qiigo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Qiigo Customer Loyalty vs. Competitors
Compared to its competitors, Qiigo's Customer Loyalty score is rated right below Yext .
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Qiigo Product Quality
1.5/5
Qiigo has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Qiigo Product Information
Qiigo’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://qiigo.com/
- Company Size
- 51-200 Employees
Industry
Tech
Media
Qiigo Product Quality vs. Competitors
Compared to its competitors, Qiigo's Product Quality score is rated right below Yext .
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Qiigo Pricing
Qiigo ROI & Value For Money
1.5/5
Qiigo has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Qiigo Pricing vs. Competitors
Compared to its competitors, Qiigo's ROI score is rated right below Yext .
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VS
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Qiigo Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Qiigo Customer Satisfaction vs. Competitors
Compared to its competitors, Qiigo's Customer Satisfaction score is rated right below Yext .
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Qiigo Customer Service
1.5/5
Qiigo has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Qiigo's Customer Service
Address
Roswell, GA United States of America
Website
http://qiigo.com/
Qiigo Customer Service vs. Competitors
Compared to its competitors, Qiigo's Customer Service score is rated right below Yext .
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