-100
NPS
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QuadraNet
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About QuadraNet's Brand
Dedicated Hosting and Colocation Among its major competitors, QuadraNet is ranked in 2nd place for NPS while Rackspace Technology is 1st, and SingleHop is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
QuadraNet Ranking
- #2 / 4 of its competitors
QuadraNet NPS
QuadraNet's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether QuadraNet's customers would recommend using the product based on a scale of -100 to 100.
QuadraNet Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
QuadraNet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
How Other Brands Compare
QuadraNet is ranked second for NPS among its competitors. Rackspace Technology and SingleHop come in first and third, with Steadfast coming in at #4.
QuadraNet |  Rackspace Technology |  SingleHop |  Steadfast | |
| Global Ranking | #- | #584 | #- | #- |
| NPS | -100 | 17 | - | - |
| Valuation Updated every 24 hours for public companies | - | $444.14M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QuadraNet NPS vs. Competitors
Compared to its competitors, QuadraNet's NPS is rated right below Steadfast.
| COMPANY | NPS Score | |
|---|---|---|
| Rackspace Technology | 17 |
| SingleHop | N/A |
| Steadfast | N/A |
| QuadraNet | -100 |
QuadraNet Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of QuadraNet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QuadraNet Customer Loyalty vs. Competitors
Compared to its competitors, QuadraNet's Customer Loyalty score is rated right above Rackspace Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QuadraNet | 100% |
| Rackspace Technology | 71% |
| SingleHop | N/A |
| Steadfast | N/A |
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QuadraNet Product Quality
1.5/5
QuadraNet has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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QuadraNet Product Information
QuadraNet’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://quadranet.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
QuadraNet Product Quality vs. Competitors
Compared to its competitors, QuadraNet's Product Quality score is rated right above SingleHop, and is preceded by Rackspace Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rackspace Technology | 3.7/5 |
| QuadraNet | 1.5/5 |
| SingleHop | N/A |
| Steadfast | N/A |
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QuadraNet Pricing
QuadraNet ROI & Value For Money
1.5/5
QuadraNet has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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QuadraNet Pricing vs. Competitors
Compared to its competitors, QuadraNet's ROI score is rated right above SingleHop, and is preceded by Rackspace Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Rackspace Technology | 3.4/5 |
| QuadraNet | 1.5/5 |
| SingleHop | N/A |
| Steadfast | N/A |
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QuadraNet Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QuadraNet Customer Satisfaction vs. Competitors
Compared to its competitors, QuadraNet's Customer Satisfaction score is rated right above SingleHop, and is preceded by Rackspace Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rackspace Technology | 61% |
| QuadraNet | 0% |
| SingleHop | 0% |
| Steadfast | 0% |
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QuadraNet Customer Service
1.5/5
QuadraNet has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About QuadraNet's Customer Service
Address
530 W 6th Street, Penthouse, Los Angeles, CA
Website
http://quadranet.com
Phone Number
213-614-9371
QuadraNet Customer Service vs. Competitors
Compared to its competitors, QuadraNet's Customer Service score is rated right above SingleHop, and is preceded by Rackspace Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rackspace Technology | 3.2/5 |
| QuadraNet | 1.5/5 |
| SingleHop | N/A |
| Steadfast | N/A |
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Consumer vs. Employees
QuadraNet scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of QuadraNet would recommend the brand to a friend. ENPS measures how likely QuadraNet employees would recommend working at QuadraNet to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
