-100
NPS
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Quest Nutrition
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About Quest Nutrition's Brand
Quest Nutrition makes clean eating fun! Among its major competitors, Quest Nutrition is ranked in 2nd place for NPS while Clif Bar is 1st, and RXBAR is 3rd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Quest Nutrition Ranking
- #2 / 4 of its competitors
Quest Nutrition NPS
Quest Nutrition's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Quest Nutrition's customers would recommend using the product based on a scale of -100 to 100.
Quest Nutrition Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Quest Nutrition NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quest Nutrition NPS vs. Competitors
Compared to its competitors, Quest Nutrition's NPS is rated right below thinkThin.
| COMPANY | NPS Score | |
|---|---|---|
 | Clif Bar | 31 |
 | RXBAR | N/A |
 | thinkThin | N/A |
| Quest Nutrition | -100 |
Quest Nutrition Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Quest Nutrition users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quest Nutrition Customer Loyalty vs. Competitors
Compared to its competitors, Quest Nutrition's Customer Loyalty score is rated right above RXBAR, and is preceded by Clif Bar.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clif Bar | 81% |
| Quest Nutrition | 10% |
| RXBAR | N/A |
| thinkThin | N/A |
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VS
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Quest Nutrition Product Quality
2.5/5
Quest Nutrition has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Quest Nutrition Product Information
Quest Nutrition’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Quest Nutrition Product Quality vs. Competitors
Compared to its competitors, Quest Nutrition's Product Quality score is rated right above RXBAR, and is preceded by Clif Bar.
| COMPANY | Product Quality Score | |
|---|---|---|
| Clif Bar | 4.2/5 |
| Quest Nutrition | 2.5/5 |
| RXBAR | N/A |
| thinkThin | N/A |
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VS
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Quest Nutrition Pricing
Quest Nutrition ROI & Value For Money
2.5/5
Quest Nutrition has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quest Nutrition Pricing vs. Competitors
Compared to its competitors, Quest Nutrition's ROI score is rated right above RXBAR, and is preceded by Clif Bar.
| COMPANY | Pricing Score | |
|---|---|---|
| Clif Bar | 3.9/5 |
| Quest Nutrition | 2.5/5 |
| RXBAR | N/A |
| thinkThin | N/A |
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VS
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Quest Nutrition Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quest Nutrition Customer Satisfaction vs. Competitors
Compared to its competitors, Quest Nutrition's Customer Satisfaction score is rated right above RXBAR, and is preceded by Clif Bar.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clif Bar | 82% |
| Quest Nutrition | 0% |
| RXBAR | 0% |
| thinkThin | 0% |
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Quest Nutrition Customer Service
2.5/5
Quest Nutrition has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Quest Nutrition's Customer Service
Address
777 S. Aviation Blvd, Ste. 100, El Segundo, CA 90245
Website
http://www.questnutrition.com
Phone Number
562-272-0180
Quest Nutrition Customer Service vs. Competitors
Compared to its competitors, Quest Nutrition's Customer Service score is rated right above RXBAR, and is preceded by Clif Bar.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clif Bar | 4/5 |
| Quest Nutrition | 2.5/5 |
| RXBAR | N/A |
| thinkThin | N/A |
Unlock Quest Nutrition Customer Service vs. Competitors Data
VS
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Consumer vs. Employees
Quest Nutrition scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Quest Nutrition would recommend the brand to a friend. ENPS measures how likely Quest Nutrition employees would recommend working at Quest Nutrition to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
