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NPS
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QuickStart
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About QuickStart's Brand
QuickStart is Cognitive Learning Management company. Among its major competitors, QuickStart is ranked in 2nd place for NPS while Udemy is 1st, and New Horizon is 3rd.
Brand at a Glance
50%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
QuickStart Ranking
- #2 / 3 of its competitors
QuickStart NPS
QuickStart's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether QuickStart's customers would recommend using the product based on a scale of -100 to 100.
QuickStart Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
QuickStart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
May 2022 -20 | May 2022 | -20 |
Feb 2023 -33 | Feb 2023 | -33 |
Jul 2023 -15 | Jul 2023 | -15 |
Sep 2023 0 | Sep 2023 | 0 |
May 2024 0 | May 2024 | 0 |
How Other Brands Compare
QuickStart is ranked second for NPS among its competitors. Udemy and New Horizon come in first and third.
QuickStart |  Udemy |  New Horizon | |
| Global Ranking | #- | #505 | #- |
| NPS | 0 | 42 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $700.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QuickStart NPS vs. Competitors
Compared to its competitors, QuickStart's NPS is rated right above New Horizon, and is preceded by Udemy.
| COMPANY | NPS Score | |
|---|---|---|
| Udemy | 42 |
| QuickStart | 0 |
| New Horizon | N/A |
QuickStart Customer Reviews
Out of the 2 QuickStart customer reviews 1 was positive and 1 was constructive. QuickStart customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
QuickStart Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of QuickStart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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QuickStart Customer Loyalty vs. Competitors
Compared to its competitors, QuickStart's Customer Loyalty score is rated right above New Horizon, and is preceded by Udemy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Udemy | 81% |
| QuickStart | 50% |
| New Horizon | N/A |
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QuickStart Product Quality
2.8/5
QuickStart has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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QuickStart Product Information
QuickStart’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.quickstart.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
QuickStart Product Quality vs. Competitors
Compared to its competitors, QuickStart's Product Quality score is rated right above New Horizon, and is preceded by Udemy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Udemy | 4.1/5 |
| QuickStart | 2.8/5 |
| New Horizon | N/A |
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QuickStart Pricing
QuickStart ROI & Value For Money
2.8/5
QuickStart has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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QuickStart Pricing vs. Competitors
Compared to its competitors, QuickStart's ROI score is rated right above New Horizon, and is preceded by Udemy.
| COMPANY | Pricing Score | |
|---|---|---|
| Udemy | 4/5 |
| QuickStart | 2.8/5 |
| New Horizon | N/A |
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QuickStart Customer Satisfaction (CSAT)
QuickStart Customer Satisfaction (CSAT) Score
38 / 100
QuickStart has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
25%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QuickStart Customer Satisfaction vs. Competitors
Compared to its competitors, QuickStart's Customer Satisfaction score is rated right above New Horizon, and is preceded by Udemy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Udemy | 82% |
| QuickStart | 38% |
| New Horizon | 0% |
Unlock QuickStart Customer Satisfaction vs. Competitors Data
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QuickStart Customer Service
2.9/5
QuickStart has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About QuickStart's Customer Service
Address
5910 Courtyard Dr, Suite 170, Austin, TX 78731
Website
http://www.quickstart.com
Phone Number
512-967-1122
QuickStart Customer Service vs. Competitors
Compared to its competitors, QuickStart's Customer Service score is rated right above New Horizon, and is preceded by Udemy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Udemy | 4/5 |
| QuickStart | 2.9/5 |
| New Horizon | N/A |
Unlock QuickStart Customer Service vs. Competitors Data
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QuickStart as an Employer
4.1/5
QuickStart has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
QuickStart scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of QuickStart would recommend the brand to a friend. ENPS measures how likely QuickStart employees would recommend working at QuickStart to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
