0
NPS
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Racktop Systems
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About Racktop Systems' Brand
CyberConverged data security - the fusion of data storage with advanced security and compliance into a single platform Among its major competitors, Racktop Systems is ranked in 2nd place for NPS while Pure Storage is 1st, and Isilon is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Racktop Systems Ranking
- #2 / 3 of its competitors
Racktop Systems NPS
Racktop Systems's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Racktop Systems's customers would recommend using the product based on a scale of -100 to 100.
Racktop Systems Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Racktop Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Racktop Systems is ranked second for NPS among its competitors. Pure Storage and Isilon come in first and third.
Racktop Systems |  Pure Storage |  Isilon | |
| Global Ranking | #- | #543 | #- |
| NPS | 0 | 41 | - |
| Valuation Updated every 24 hours for public companies | - | $11.51B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Racktop Systems NPS vs. Competitors
Compared to its competitors, Racktop Systems's NPS is rated right above Isilon, and is preceded by Pure Storage.
| COMPANY | NPS Score | |
|---|---|---|
| Pure Storage | 41 |
| Racktop Systems | 0 |
| Isilon | N/A |
Racktop Systems Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Racktop Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Racktop Systems Customer Loyalty vs. Competitors
Compared to its competitors, Racktop Systems's Customer Loyalty score is rated right above Isilon, and is preceded by Pure Storage.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pure Storage | 85% |
| Racktop Systems | 10% |
| Isilon | N/A |
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Racktop Systems Product Quality
1.5/5
Racktop Systems has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Racktop Systems Product Information
Racktop Systems’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Racktop Systems Product Quality vs. Competitors
Compared to its competitors, Racktop Systems's Product Quality score is rated right above Isilon, and is preceded by Pure Storage.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pure Storage | 4/5 |
| Racktop Systems | 1.5/5 |
| Isilon | N/A |
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Racktop Systems Pricing
Racktop Systems ROI & Value For Money
1.5/5
Racktop Systems has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Racktop Systems Pricing vs. Competitors
Compared to its competitors, Racktop Systems's ROI score is rated right above Isilon, and is preceded by Pure Storage.
| COMPANY | Pricing Score | |
|---|---|---|
| Pure Storage | 3.8/5 |
| Racktop Systems | 1.5/5 |
| Isilon | N/A |
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Racktop Systems Customer Service
1.5/5
Racktop Systems has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Racktop Systems's Customer Service
Address
8170 Maple Lawn Blvd., Suite 180, Fulton, MD 20759
Website
http://www.racktopsystems.com
Phone Number
8884722586x103
Racktop Systems Customer Service vs. Competitors
Compared to its competitors, Racktop Systems's Customer Service score is rated right above Isilon, and is preceded by Pure Storage.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pure Storage | 4/5 |
| Racktop Systems | 1.5/5 |
| Isilon | N/A |
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Racktop Systems as an Employer
4.7/5
Racktop Systems has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Racktop Systems scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Racktop Systems would recommend the brand to a friend. ENPS measures how likely Racktop Systems employees would recommend working at Racktop Systems to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
