100
NPS
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Rad
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About Rad's Brand
Rad is a Paris-based fashion discovery platform that focuses on hipster clothes and accessories. Among its major competitors, Rad is ranked in 2nd place for NPS while Destination Maternity is 1st, and H&M is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Rad Ranking
- #2 / 4 of its competitors
Rad NPS
Rad's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Rad's customers would recommend using the product based on a scale of -100 to 100.
Rad Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Rad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 100 | Oct 2024 | 100 |
How Other Brands Compare
Rad is ranked second for NPS among its competitors. Destination Maternity and H&M come in first and third, with DEG coming in at #4.
Rad |  H&M |  Destination Maternity |  DEG | |
| Global Ranking | #- | #215 | #- | #- |
| NPS | 100 | 19 | 100 | - |
| Valuation Updated every 24 hours for public companies | - | $32.65B | $249k | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rad NPS vs. Competitors
Compared to its competitors, Rad's NPS is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | NPS Score | |
|---|---|---|
| Destination Maternity | 100 |
| Rad | 100 |
| H&M | 19 |
| DEG | N/A |
 | SuperGroup | N/A |
Rad Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Rad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rad Customer Loyalty vs. Competitors
Compared to its competitors, Rad's Customer Loyalty score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Destination Maternity | 100% |
| Rad | 100% |
| H&M | 77% |
| DEG | N/A |
| SuperGroup | N/A |
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Rad Product Quality
5/5
Rad has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Rad Product Information
Rad’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.rad.co/uk
- Company Size
- 1-10 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Social
Rad Product Quality vs. Competitors
Compared to its competitors, Rad's Product Quality score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Product Quality Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Rad | 5/5 |
| H&M | 3.9/5 |
| DEG | N/A |
| SuperGroup | N/A |
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Rad Pricing
Rad ROI & Value For Money
5/5
Rad has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Rad Pricing vs. Competitors
Compared to its competitors, Rad's ROI score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Pricing Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Rad | 5/5 |
| H&M | 3.7/5 |
| DEG | N/A |
| SuperGroup | N/A |
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Rad Customer Satisfaction (CSAT)
Rad Customer Satisfaction (CSAT) Score
100 / 100
Rad has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rad Customer Satisfaction vs. Competitors
Compared to its competitors, Rad's Customer Satisfaction score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Destination Maternity | 100% |
| Rad | 100% |
| H&M | 78% |
| DEG | 0% |
| SuperGroup | 0% |
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Rad Customer Service
5/5
Rad has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Rad's Customer Service
Address
Paris, TN France
Website
http://www.rad.co/uk
Phone Number
+33 9 75 18 37 17
Rad Customer Service vs. Competitors
Compared to its competitors, Rad's Customer Service score is rated right above H&M, and is preceded by Destination Maternity.
| COMPANY | Customer Service Score | |
|---|---|---|
| Destination Maternity | 5/5 |
| Rad | 5/5 |
| H&M | 3.8/5 |
| DEG | N/A |
| SuperGroup | N/A |
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Rad as an Employer
2.8/5
Rad has a 2.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rad scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Rad would recommend the brand to a friend. ENPS measures how likely Rad employees would recommend working at Rad to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
