-100
NPS
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RCM Technologies
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About RCM Technologies' Brand
RCM Technologies, Inc. is a premier provider of business and technology solutions designed to enhance and maximize the operational.......... Among its major competitors, RCM Technologies is ranked in 2nd place for NPS while Ingram Micro is 1st, and Pelco Solutions is 3rd.Their current market cap is $146.45M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
RCM Technologies Ranking
- #2 / 4 of its competitors
RCM Technologies NPS
RCM Technologies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether RCM Technologies's customers would recommend using the product based on a scale of -100 to 100.
RCM Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
RCM Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 -100 | May 2025 | -100 |
How Other Brands Compare
RCM Technologies is ranked second for NPS among its competitors. Ingram Micro and Pelco Solutions come in first and third, with ThoughtFocus coming in at #4. Among those competitors, it is the second most valued company.
RCM Technologies |  Ingram Micro |  Pelco Solutions |  ThoughtFocus | |
| Global Ranking | #- | #217 | #- | #- |
| NPS | -100 | 11 | - | - |
| Valuation Updated every 24 hours for public companies | $146.45M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RCM Technologies NPS vs. Competitors
Compared to its competitors, RCM Technologies's NPS is rated right below ThoughtFocus.
| COMPANY | NPS Score | |
|---|---|---|
| Ingram Micro | 11 |
| ThoughtFocus | N/A |
| RCM Technologies | -100 |
RCM Technologies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of RCM Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RCM Technologies Customer Loyalty vs. Competitors
Compared to its competitors, RCM Technologies's Customer Loyalty score is rated right above ThoughtFocus, and is preceded by Ingram Micro.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ingram Micro | 73% |
| RCM Technologies | 10% |
| ThoughtFocus | N/A |
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RCM Technologies Product Quality
1.5/5
RCM Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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RCM Technologies Product Information
RCM Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.rcmt.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
RCM Technologies Product Quality vs. Competitors
Compared to its competitors, RCM Technologies's Product Quality score is rated right above ThoughtFocus, and is preceded by Ingram Micro.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ingram Micro | 3.5/5 |
| RCM Technologies | 1.5/5 |
| ThoughtFocus | N/A |
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RCM Technologies Pricing
RCM Technologies ROI & Value For Money
1.5/5
RCM Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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RCM Technologies Pricing vs. Competitors
Compared to its competitors, RCM Technologies's ROI score is rated right above ThoughtFocus, and is preceded by Ingram Micro.
| COMPANY | Pricing Score | |
|---|---|---|
| Ingram Micro | 3.5/5 |
| RCM Technologies | 1.5/5 |
| ThoughtFocus | N/A |
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RCM Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RCM Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, RCM Technologies's Customer Satisfaction score is rated right above ThoughtFocus, and is preceded by Ingram Micro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ingram Micro | 55% |
| RCM Technologies | 0% |
| ThoughtFocus | 0% |
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RCM Technologies Customer Service
1.5/5
RCM Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About RCM Technologies's Customer Service
Address
2500 McClellan Avenue, Suite 350, Pennsauken, NJ
Website
http://www.rcmt.com
Phone Number
1-877-726-0007
RCM Technologies Customer Service vs. Competitors
Compared to its competitors, RCM Technologies's Customer Service score is rated right above ThoughtFocus, and is preceded by Ingram Micro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ingram Micro | 3.5/5 |
| RCM Technologies | 1.5/5 |
| ThoughtFocus | N/A |
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Consumer vs. Employees
RCM Technologies scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of RCM Technologies would recommend the brand to a friend. ENPS measures how likely RCM Technologies employees would recommend working at RCM Technologies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
