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NPS
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Recorded Books
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About Recorded Books' Brand
The largest independent publisher of unabridged audiobooks and provider of digital content to the library, school, and retail markets. Among its major competitors, Recorded Books is ranked in 2nd place for NPS while Audible, Inc. is 1st, and Baker & Taylor is 3rd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Recorded Books Ranking
- #2 / 4 of its competitors
Recorded Books NPS
Recorded Books's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Recorded Books's customers would recommend using the product based on a scale of -100 to 100.
Recorded Books Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Recorded Books NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
Recorded Books is ranked second for NPS among its competitors. Audible, Inc. and Baker & Taylor come in first and third, with Tantor Media coming in at #4.
Recorded Books |  Audible, Inc. |  Baker & Taylor |  Tantor Media | |
| Global Ranking | #- | #479 | #- | #- |
| NPS | 0 | 14 | -10 | - |
| Valuation Updated every 24 hours for public companies | - | - | $168.04M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Recorded Books NPS vs. Competitors
Compared to its competitors, Recorded Books's NPS is rated right above Tantor Media, and is preceded by Audible, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Audible, Inc. | 14 |
| Recorded Books | 0 |
| Tantor Media | N/A |
 | Audiobooks.com | N/A |
| Baker & Taylor | -10 |
Recorded Books Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Recorded Books users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Recorded Books Customer Loyalty vs. Competitors
Compared to its competitors, Recorded Books's Customer Loyalty score is rated right above Tantor Media, and is preceded by Audible, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Baker & Taylor | 91% |
| Audible, Inc. | 75% |
| Recorded Books | 10% |
| Tantor Media | N/A |
| Audiobooks.com | N/A |
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Recorded Books Product Quality
2.5/5
Recorded Books has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Recorded Books Product Information
Recorded Books’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
SaaS
Sports & Entertainment
Recorded Books Product Quality vs. Competitors
Compared to its competitors, Recorded Books's Product Quality score is rated right above Tantor Media, and is preceded by Baker & Taylor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Audible, Inc. | 3.7/5 |
| Baker & Taylor | 3.2/5 |
| Recorded Books | 2.5/5 |
| Tantor Media | N/A |
| Audiobooks.com | N/A |
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Recorded Books Pricing
Recorded Books ROI & Value For Money
3/5
Recorded Books has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Recorded Books Pricing vs. Competitors
Compared to its competitors, Recorded Books's ROI score is rated right above Tantor Media, and is preceded by Audible, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Baker & Taylor | 3.6/5 |
| Audible, Inc. | 3.5/5 |
| Recorded Books | 3/5 |
| Tantor Media | N/A |
| Audiobooks.com | N/A |
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Recorded Books Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Recorded Books Customer Satisfaction vs. Competitors
Compared to its competitors, Recorded Books's Customer Satisfaction score is rated right above Tantor Media, and is preceded by Baker & Taylor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Audible, Inc. | 72% |
| Baker & Taylor | 50% |
| Recorded Books | 0% |
| Tantor Media | 0% |
| Audiobooks.com | 0% |
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Recorded Books Customer Service
3/5
Recorded Books has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Recorded Books's Customer Service
Address
270 Skipjack Road, Prince Frederick, MD
Website
http://www.recordedbooks.com/
Phone Number
(410)535-5590
Recorded Books Customer Service vs. Competitors
Compared to its competitors, Recorded Books's Customer Service score is rated right above Tantor Media, and is preceded by Baker & Taylor.
| COMPANY | Customer Service Score | |
|---|---|---|
| Audible, Inc. | 3.6/5 |
| Baker & Taylor | 3.1/5 |
| Recorded Books | 3/5 |
| Tantor Media | N/A |
| Audiobooks.com | N/A |
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Recorded Books as an Employer
2.5/5
Recorded Books has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Recorded Books scored a 0 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Recorded Books would recommend the brand to a friend. ENPS measures how likely Recorded Books employees would recommend working at Recorded Books to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 26% | Promoters |
|---|---|
| 7% | Passive |
| 67% | Detractors |
