22
NPS
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Recursion
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About Recursion's Brand
Combining experimental biology and bioinformatics to identify 100 new treatments in 10 years. Among its major competitors, Recursion is ranked in 1st place for NPS while Biogen is 2nd, and Athersys is 3rd. Overall, Recursion has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $650.00M
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Recursion Ranking
- #1 / 4 of its competitors
Recursion NPS
Recursion's Net Promoter Score (NPS) is a 22 with 52% Promoters, 18% Passives, and 30% Detractors. Net Promoter Score tracks whether Recursion's customers would recommend using the product based on a scale of -100 to 100.
Recursion Overall NPS
| 52% | Promoters |
|---|---|
| 18% | Passives |
| 30% | Detractors |
Recursion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 50 | Aug 2021 | 50 |
Sep 2021 36 | Sep 2021 | 36 |
Nov 2021 25 | Nov 2021 | 25 |
Dec 2021 6 | Dec 2021 | 6 |
Dec 2022 13 | Dec 2022 | 13 |
Apr 2023 12 | Apr 2023 | 12 |
May 2023 11 | May 2023 | 11 |
Jul 2023 16 | Jul 2023 | 16 |
Dec 2023 20 | Dec 2023 | 20 |
Jan 2024 14 | Jan 2024 | 14 |
Jul 2024 19 | Jul 2024 | 19 |
Apr 2025 22 | Apr 2025 | 22 |
How Other Brands Compare
Recursion is ranked first for NPS among its competitors. Biogen and MyoKardia come in second and third, with Reata Pharmaceuticals coming in at #4. Among those competitors, it is the lowest valued company behind Biogen.
Recursion |  Biogen |  MyoKardia |  Reata Pharmaceuticals | |
| Global Ranking | #- | #388 | #- | #- |
| NPS | 22 | 21 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $650.00M | $42.46B | $11.99B | $2.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Recursion NPS vs. Competitors
Compared to its competitors, Recursion's NPS is rated right above Biogen.
| COMPANY | NPS Score | |
|---|---|---|
| Recursion | 22 |
| Biogen | 21 |
| MyoKardia | N/A |
| Reata Pharmaceuticals | N/A |
 | Cyclica | N/A |
Recursion Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Recursion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Recursion Customer Loyalty vs. Competitors
Compared to its competitors, Recursion's Customer Loyalty score is rated right above Reata Pharmaceuticals, and is preceded by Biogen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MyoKardia | 100% |
| Biogen | 75% |
| Recursion | 68% |
| Reata Pharmaceuticals | N/A |
| Cyclica | N/A |
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Recursion Product Quality
3.4/5
Recursion has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Recursion Product Information
Recursion’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.recursion.com
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
Recursion Product Quality vs. Competitors
Compared to its competitors, Recursion's Product Quality score is rated right above Reata Pharmaceuticals, and is preceded by MyoKardia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Biogen | 4/5 |
| MyoKardia | 4/5 |
| Recursion | 3.4/5 |
| Reata Pharmaceuticals | N/A |
| Cyclica | N/A |
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Recursion Pricing
Recursion ROI & Value For Money
3.6/5
Recursion has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Recursion Pricing vs. Competitors
Compared to its competitors, Recursion's ROI score is rated right above Reata Pharmaceuticals, and is preceded by Biogen.
| COMPANY | Pricing Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Recursion | 3.6/5 |
| Reata Pharmaceuticals | N/A |
| Cyclica | N/A |
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Recursion Customer Satisfaction (CSAT)
Recursion Customer Satisfaction (CSAT) Score
80 / 100
Recursion has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
30%
Satisfied
50%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Recursion Customer Satisfaction vs. Competitors
Compared to its competitors, Recursion's Customer Satisfaction score is rated right above Biogen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Recursion | 80% |
| Biogen | 78% |
| MyoKardia | 0% |
| Reata Pharmaceuticals | 0% |
| Cyclica | 0% |
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Recursion Customer Service
3.8/5
Recursion has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Recursion's Customer Service
Address
383 S. Colorow Drive, Salt Lake City, UT
Website
http://www.recursion.com
Phone Number
(801) 587-1629
Recursion Customer Service vs. Competitors
Compared to its competitors, Recursion's Customer Service score is rated right above Reata Pharmaceuticals, and is preceded by Biogen.
| COMPANY | Customer Service Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Recursion | 3.8/5 |
| Reata Pharmaceuticals | N/A |
| Cyclica | N/A |
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Recursion as an Employer
4.3/5
Recursion has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Recursion scored a 22 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Recursion would recommend the brand to a friend. ENPS measures how likely Recursion employees would recommend working at Recursion to a friend.
Net Promoter Score
22
NPS Score
| 52% | Promoters |
|---|---|
| 18% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 53% | Promoters |
|---|---|
| 25% | Passive |
| 22% | Detractors |
