34
NPS
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Red Mango
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About Red Mango's Brand
Red Mango is a retailer of non-fat frozen yogurt and fruit smoothies. Among its major competitors, Red Mango is ranked in 1st place for NPS while Jamba Juice is 2nd, and Pinkberry is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Red Mango Ranking
- #1 / 4 of its competitors
Red Mango NPS
Red Mango's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Red Mango's customers would recommend using the product based on a scale of -100 to 100.
Red Mango Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Red Mango NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 20 | Oct 2022 | 20 |
Dec 2022 43 | Dec 2022 | 43 |
Apr 2023 50 | Apr 2023 | 50 |
Nov 2024 33 | Nov 2024 | 33 |
How Other Brands Compare
Red Mango is ranked first for NPS among its competitors. Jamba Juice and Pinkberry come in second and third, with Yogurtland coming in at #4.
Red Mango |  Jamba Juice |  Pinkberry |  Yogurtland | |
| Global Ranking | #- | #287 | #- | #- |
| NPS | 34 | 16 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red Mango NPS vs. Competitors
Compared to its competitors, Red Mango's NPS is rated right above Jamba Juice.
| COMPANY | NPS Score | |
|---|---|---|
| Red Mango | 34 |
| Jamba Juice | 16 |
| Pinkberry | N/A |
| Yogurtland | N/A |
Red Mango Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Red Mango users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Red Mango Customer Loyalty vs. Competitors
Compared to its competitors, Red Mango's Customer Loyalty score is rated right above Jamba Juice.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Red Mango | 76% |
| Jamba Juice | 76% |
| Pinkberry | N/A |
| Yogurtland | N/A |
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Red Mango Product Quality
3.8/5
Red Mango has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Red Mango Product Information
Red Mango’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.redmangousa.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Healthcare
Red Mango Product Quality vs. Competitors
Compared to its competitors, Red Mango's Product Quality score is rated right above Jamba Juice.
| COMPANY | Product Quality Score | |
|---|---|---|
| Red Mango | 3.8/5 |
| Jamba Juice | 3.7/5 |
| Pinkberry | N/A |
| Yogurtland | N/A |
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Red Mango Pricing
Red Mango ROI & Value For Money
3.6/5
Red Mango has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Red Mango Pricing vs. Competitors
Compared to its competitors, Red Mango's ROI score is rated right above Jamba Juice.
| COMPANY | Pricing Score | |
|---|---|---|
| Red Mango | 3.6/5 |
| Jamba Juice | 3.4/5 |
| Pinkberry | N/A |
| Yogurtland | N/A |
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Red Mango Customer Satisfaction (CSAT)
Red Mango Customer Satisfaction (CSAT) Score
88 / 100
Red Mango has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Red Mango Customer Satisfaction vs. Competitors
Compared to its competitors, Red Mango's Customer Satisfaction score is rated right above Jamba Juice.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Red Mango | 88% |
| Jamba Juice | 72% |
| Pinkberry | 0% |
| Yogurtland | 0% |
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Red Mango Customer Service
3.7/5
Red Mango has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Red Mango's Customer Service
Address
2811 McKinney Ave, Suite 354, Dallas, TX
Website
http://www.redmangousa.com/
Phone Number
214-302-5910
Red Mango Customer Service vs. Competitors
Compared to its competitors, Red Mango's Customer Service score is rated right above Jamba Juice.
| COMPANY | Customer Service Score | |
|---|---|---|
| Red Mango | 3.7/5 |
| Jamba Juice | 3.6/5 |
| Pinkberry | N/A |
| Yogurtland | N/A |
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Red Mango as an Employer
4.1/5
Red Mango has a 4.1/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Red Mango scored a 34 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Red Mango would recommend the brand to a friend. ENPS measures how likely Red Mango employees would recommend working at Red Mango to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
