-84
NPS
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Reid Health
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About Reid Health's Brand
Reid Hospital is a not-for-profit 217-bed regional referral medical center serving east central Indiana and west central Ohio. Among its major competitors, Reid Health is ranked in 2nd place for NPS while Meijer is 1st.
Brand at a Glance
71%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.7/5
Customer Service
Reid Health Ranking
- #2 / 2 of its competitors
Reid Health NPS
Reid Health's Net Promoter Score (NPS) is a -84 with 5% Promoters, 6% Passives, and 89% Detractors. Net Promoter Score tracks whether Reid Health's customers would recommend using the product based on a scale of -100 to 100.
Reid Health Overall NPS
| 5% | Promoters |
|---|---|
| 6% | Passives |
| 89% | Detractors |
Reid Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2022 -66 | Oct 2022 | -66 |
Jan 2023 -75 | Jan 2023 | -75 |
May 2023 -80 | May 2023 | -80 |
Jul 2023 -51 | Jul 2023 | -51 |
Feb 2024 -57 | Feb 2024 | -57 |
Oct 2024 -63 | Oct 2024 | -63 |
Jan 2025 -66 | Jan 2025 | -66 |
Feb 2025 -84 | Feb 2025 | -84 |
How Other Brands Compare
Reid Health is ranked second for NPS among its competitors. Meijer comes in first.
Reid Health |  Meijer | |
| Global Ranking | #- | #606 |
| NPS | -84 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reid Health NPS by Gender
Female customers rated Reid Health's NPS 20 points higher than Male customers.
Male
-100
Reid Health's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-80
Reid Health's NPS was rated -80 by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Reid Health NPS by Ethnicity
Reid Health's NPS was rated -82 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Reid Health NPS by Age
Reid Health's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Reid Health NPS by Usage
Reid Health's NPS was rated -82 points by customers who have used Reid Health's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -82 | Over 10 Years | -82 |
Reid Health NPS vs. Competitors
Compared to its competitors, Reid Health's NPS is rated right below Meijer.
| COMPANY | NPS Score | |
|---|---|---|
| Meijer | 7 |
| Reid Health | -84 |
Reid Health Customer Reviews
Out of the 3 Reid Health customer reviews 0 were positive and 3 were constructive. Reid Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Reid Health Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Reid Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Reid Health Customer Loyalty Score by Gender
Female customers rated Reid Health's Customer Loyalty score 4% higher than Male customers.
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Male
78%
Yes
Female
82%
Yes
Reid Health Customer Loyalty Score by Ethnicity
Reid Health's Customer Loyalty score was rated 92% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Reid Health.
92
out of 100
Caucasian
Reid Health Customer Loyalty Score by Age
Reid Health's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Reid Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
51-55 70% | 51-55 | 70% |
61-65 70% | 61-65 | 70% |
Reid Health Customer Loyalty Score by Usage
Reid Health's Customer Loyalty score was rated 92% by customers who have used Reid Health's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Reid Health Customer Loyalty Score by Industry
Reid Health's Customer Loyalty score was rated 70% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Reid Health Customer Loyalty vs. Competitors
Compared to its competitors, Reid Health's Customer Loyalty score is rated right below Meijer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Meijer | 80% |
| Reid Health | 71% |
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Reid Health Product Quality
1.6/5
Reid Health has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Reid Health Product Information
Reid Health’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Reid Health's product the highest.
- Website
- http://www.reidhealth.org/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Reid Health Product Quality
Reid Health's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked Reid Health Product Quality the Highest
Ranked Reid Health Product Quality the Lowest
Reid Health Product Quality Score by Gender
Female customers rated Reid Health's Product Quality score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
Reid Health Product Quality Score by Ethnicity
Reid Health's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Reid Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Reid Health Product Quality Score by Age
Reid Health's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Reid Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.2 | 31-35 | 2.2 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Reid Health Product Quality Score by Usage
Reid Health's Product Quality score was rated 1.6 stars by customers who have used Reid Health's products/services for Over 10 Years.
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Reid Health Product Quality Score by Industry
Reid Health's Product Quality score was rated 1.5 stars by Education industry customers.
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Reid Health Product Quality vs. Competitors
Compared to its competitors, Reid Health's Product Quality score is rated right below Meijer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Meijer | 3.5/5 |
| Reid Health | 1.6/5 |
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Reid Health Pricing
Reid Health ROI & Value For Money
1.5/5
Reid Health has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Reid Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Reid Health ROI
Reid Health's ROI score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked Reid Health ROI the Highest
Ranked Reid Health ROI the Lowest
Reid Health ROI Score by Gender
Reid Health's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Reid Health.
Male
1.5/5
Female
1.5/5
Reid Health ROI Score by Ethnicity
Reid Health's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Reid Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Reid Health ROI Score by Age
Reid Health's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Reid Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Reid Health ROI Score by Usage
Reid Health's ROI score was rated 1.5 stars by customers who have used Reid Health's products/services for Over 10 Years.
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Reid Health ROI Score by Industry
Reid Health's ROI score was rated 1.5 stars by Education industry customers.
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Reid Health Pricing vs. Competitors
Compared to its competitors, Reid Health's ROI score is rated right below Meijer.
| COMPANY | Pricing Score | |
|---|---|---|
| Meijer | 3.3/5 |
| Reid Health | 1.5/5 |
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Reid Health Customer Satisfaction (CSAT)
Reid Health Customer Satisfaction (CSAT) Score
19 / 100
Reid Health has an overall Customer Satisfaction score of 19 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reid Health Customer Satisfaction
Reid Health's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked Reid Health Customer Satisfaction the Highest
Ranked Reid Health Customer Satisfaction the Lowest
Reid Health Customer Satisfaction Score by Gender
Female customers rated Reid Health's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Reid Health.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 23% | |
Very Dissatisfied | 44% |
Reid Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Reid Health's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
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27 / 100
Very Satisfied
0%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
55%
Reid Health Customer Satisfaction Score by Age
Reid Health's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Reid Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% |
Reid Health Customer Satisfaction Score by Usage
Reid Health's Customer Satisfaction score was rated 30 points by customers who have used Reid Health's products/services for Over 10 Years.
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Reid Health Customer Satisfaction Score by Industry
Reid Health's Customer Satisfaction score was rated 0 points by Education industry customers.
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"text": "Reid Health's Customer Satisfaction score was rated 0 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Reid Health's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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}Reid Health Customer Satisfaction vs. Competitors
Compared to its competitors, Reid Health's Customer Satisfaction score is rated right below Meijer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Meijer | 59% |
| Reid Health | 19% |
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Reid Health Customer Service
1.7/5
Reid Health has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Reid Health's Customer Service
Address
1100 Reid Parkway, Richmond, IN
Website
http://www.reidhealth.org/
Phone Number
(765)983-3000
Quick Insights into Reid Health Customer Service
Reid Health's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Reid Health's Customer Service score.
Ranked Reid Health Customer Service the Highest
Ranked Reid Health Customer Service the Lowest
Reid Health Customer Service Score by Gender
Reid Health's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Reid Health.
Male
1.5/5
Female
1.5/5
Reid Health Customer Service Score by Ethnicity
Reid Health's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Reid Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Reid Health Customer Service Score by Age
Reid Health's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Reid Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Reid Health Customer Service Score by Usage
Reid Health's Customer Service score was rated 1.7 stars by customers who have used Reid Health's products/services for Over 10 Years.
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Reid Health Customer Service Score by Industry
Reid Health's Customer Service score was rated 1.5 stars by Education industry customers.
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Reid Health Customer Service vs. Competitors
Compared to its competitors, Reid Health's Customer Service score is rated right below Meijer.
| COMPANY | Customer Service Score | |
|---|---|---|
| Meijer | 3.2/5 |
| Reid Health | 1.7/5 |
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Reid Health as an Employer
2.8/5
Reid Health has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Reid Health scored a -84 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Reid Health would recommend the brand to a friend. ENPS measures how likely Reid Health employees would recommend working at Reid Health to a friend.
Net Promoter Score
-84
NPS Score
| 5% | Promoters |
|---|---|
| 6% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 22% | Promoters |
|---|---|
| 14% | Passive |
| 64% | Detractors |
