31
NPS
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Reorg Research
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About Reorg Research's Brand
Reorg empowers financial and legal professionals with the information that matters. Among its major competitors, Reorg Research is ranked in 1st place for NPS while Bloomberg is 2nd.
Brand at a Glance
71%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Reorg Research Ranking
- #1 / 2 of its competitors
Reorg Research NPS
Reorg Research's Net Promoter Score (NPS) is a 31 with 46% Promoters, 39% Passives, and 15% Detractors. Net Promoter Score tracks whether Reorg Research's customers would recommend using the product based on a scale of -100 to 100.
Reorg Research Overall NPS
| 46% | Promoters |
|---|---|
| 39% | Passives |
| 15% | Detractors |
Reorg Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Oct 2020 0 | Oct 2020 | 0 |
Feb 2021 -33 | Feb 2021 | -33 |
May 2021 -25 | May 2021 | -25 |
Sep 2021 -20 | Sep 2021 | -20 |
Apr 2022 13 | Apr 2022 | 13 |
Oct 2022 25 | Oct 2022 | 25 |
Apr 2023 33 | Apr 2023 | 33 |
Dec 2023 40 | Dec 2023 | 40 |
Jul 2024 34 | Jul 2024 | 34 |
Nov 2024 31 | Nov 2024 | 31 |
How Other Brands Compare
Reorg Research is ranked first for NPS among its competitors. Bloomberg comes in second.
Reorg Research |  Bloomberg | |
| Global Ranking | #- | #129 |
| NPS | 31 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.09B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reorg Research NPS vs. Competitors
Compared to its competitors, Reorg Research's NPS is rated right above Bloomberg.
| COMPANY | NPS Score | |
|---|---|---|
| Reorg Research | 31 |
| Bloomberg | 30 |
Reorg Research Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Reorg Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Reorg Research Customer Loyalty vs. Competitors
Compared to its competitors, Reorg Research's Customer Loyalty score is rated right below Bloomberg.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bloomberg | 76% |
| Reorg Research | 71% |
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Reorg Research Product Quality
4.1/5
Reorg Research has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Reorg Research Product Information
Reorg Research’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.reorg.com
- Company Size
- 51-200 Employees
Industry
Media and Entertainment
Reorg Research Product Quality vs. Competitors
Compared to its competitors, Reorg Research's Product Quality score is rated right above Bloomberg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Reorg Research | 4.1/5 |
| Bloomberg | 3.9/5 |
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Reorg Research Pricing
Reorg Research ROI & Value For Money
3.7/5
Reorg Research has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Reorg Research Pricing vs. Competitors
Compared to its competitors, Reorg Research's ROI score is rated right below Bloomberg.
| COMPANY | Pricing Score | |
|---|---|---|
| Bloomberg | 3.9/5 |
| Reorg Research | 3.7/5 |
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Reorg Research Customer Satisfaction (CSAT)
Reorg Research Customer Satisfaction (CSAT) Score
100 / 100
Reorg Research has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reorg Research Customer Satisfaction vs. Competitors
Compared to its competitors, Reorg Research's Customer Satisfaction score is rated right above Bloomberg.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Reorg Research | 100% |
| Bloomberg | 76% |
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Reorg Research Customer Service
3.7/5
Reorg Research has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Reorg Research's Customer Service
Address
200 11 East 26th Street, New York City, NY 10010
Website
http://www.reorg.com
Phone Number
2125888890
Reorg Research Customer Service vs. Competitors
Compared to its competitors, Reorg Research's Customer Service score is rated right below Bloomberg.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bloomberg | 4/5 |
| Reorg Research | 3.7/5 |
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Reorg Research as an Employer
3.0/5
Reorg Research has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Reorg Research scored a 31 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Reorg Research would recommend the brand to a friend. ENPS measures how likely Reorg Research employees would recommend working at Reorg Research to a friend.
Net Promoter Score
31
NPS Score
| 46% | Promoters |
|---|---|
| 39% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
