18
NPS
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Respawn Entertainment
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About Respawn Entertainment's Brand
Respawn Entertainment is an independent video game development studio located in the San Fernando Valley. Among its major competitors, Respawn Entertainment is ranked in 1st place for NPS while Activision is 2nd, and Robomodo is 3rd.
Brand at a Glance
84%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Respawn Entertainment Ranking
- #1 / 4 of its competitors
Respawn Entertainment NPS
Respawn Entertainment's Net Promoter Score (NPS) is a 18 with 51% Promoters, 16% Passives, and 33% Detractors. Net Promoter Score tracks whether Respawn Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Respawn Entertainment Overall NPS
| 51% | Promoters |
|---|---|
| 16% | Passives |
| 33% | Detractors |
Respawn Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 24 | Jan 2023 | 24 |
Mar 2023 24 | Mar 2023 | 24 |
Apr 2023 24 | Apr 2023 | 24 |
May 2023 24 | May 2023 | 24 |
Aug 2023 24 | Aug 2023 | 24 |
Sep 2023 22 | Sep 2023 | 22 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 22 | Nov 2023 | 22 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 20 | Jan 2024 | 20 |
Mar 2024 20 | Mar 2024 | 20 |
Aug 2024 18 | Aug 2024 | 18 |
How Other Brands Compare
Respawn Entertainment is ranked first for NPS among its competitors. Activision and Robomodo come in second and third, with Vigil Games coming in at #4.
Respawn Entertainment |  Activision |  Robomodo | Vigil Games | |
| Global Ranking | #- | #157 | #- | #- |
| NPS | 18 | -7 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $74.02B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Respawn Entertainment NPS by Gender
Female customers rated Respawn Entertainment's NPS 9 points higher than Male customers.
Male
16
Respawn Entertainment's NPS was rated 16 by Male customers on Comparably.
50%
Promoters
16%
Passives
34%
Detractors
Female
25
Respawn Entertainment's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Respawn Entertainment NPS by Ethnicity
Respawn Entertainment's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -6 | Caucasian | -6 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other 34 | Other | 34 |
Respawn Entertainment NPS by Age
Respawn Entertainment's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Respawn Entertainment NPS by Usage
Respawn Entertainment's NPS was rated the highest by customers who have used Respawn Entertainment's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 9 | 2 to 5 Years | 9 |
5 to 10 Years -10 | 5 to 10 Years | -10 |
Respawn Entertainment NPS vs. Competitors
Compared to its competitors, Respawn Entertainment's NPS is rated right above Activision.
| COMPANY | NPS Score | |
|---|---|---|
| Respawn Entertainment | 18 |
| Activision | -7 |
Respawn Entertainment Customer Reviews
Out of the 7 Respawn Entertainment customer reviews 2 were positive and 5 were constructive. Respawn Entertainment customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Respawn Entertainment Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Respawn Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Respawn Entertainment Customer Loyalty Score by Gender
Male customers rated Respawn Entertainment's Customer Loyalty score 21% higher than Female customers.
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Male
87%
Yes
Female
66%
Yes
Respawn Entertainment Customer Loyalty Score by Ethnicity
Respawn Entertainment's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Respawn Entertainment.
74
out of 100
Caucasian
85
out of 100
Asian or Pacific Islander
90
out of 100
Other
Respawn Entertainment Customer Loyalty Score by Age
Respawn Entertainment's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 86% | 18-25 | 86% |
26-30 82% | 26-30 | 82% |
31-35 82% | 31-35 | 82% |
Respawn Entertainment Customer Loyalty Score by Usage
Respawn Entertainment's Customer Loyalty score was rated the highest by customers who have used Respawn Entertainment's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Respawn Entertainment Customer Loyalty Score by Industry
Respawn Entertainment's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Respawn Entertainment Customer Loyalty vs. Competitors
Compared to its competitors, Respawn Entertainment's Customer Loyalty score is rated right below Activision.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Activision | 85% |
| Respawn Entertainment | 84% |
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Respawn Entertainment Product Quality
3.5/5
Respawn Entertainment has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Respawn Entertainment Product Information
Respawn Entertainment’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Respawn Entertainment's product the highest. Reviewers from the Accounting industry rated Respawn Entertainment the lowest at 2.4.
- Website
- http://www.respawn.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Quick Insights into Respawn Entertainment Product Quality
Respawn Entertainment's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 31-35.
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Ranked Respawn Entertainment Product Quality the Highest
Ranked Respawn Entertainment Product Quality the Lowest
Respawn Entertainment Product Quality Score by Gender
Male customers rated Respawn Entertainment's Product Quality score 0.1 stars higher than Female customers.
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Male
3.2/5
Female
3.1/5
Respawn Entertainment Product Quality Score by Ethnicity
Respawn Entertainment's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Respawn Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.4 | Other | 3.4 |
Respawn Entertainment Product Quality Score by Age
Respawn Entertainment's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.4 | 26-30 | 2.4 |
31-35 1.8 | 31-35 | 1.8 |
Respawn Entertainment Product Quality Score by Usage
Respawn Entertainment's Product Quality score was rated the highest by customers who have used Respawn Entertainment's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Respawn Entertainment Product Quality Score by Industry
Respawn Entertainment's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Respawn Entertainment Product Quality vs. Competitors
Compared to its competitors, Respawn Entertainment's Product Quality score is rated right above Activision.
| COMPANY | Product Quality Score | |
|---|---|---|
| Respawn Entertainment | 3.5/5 |
| Activision | 3.2/5 |
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Respawn Entertainment Pricing
Respawn Entertainment ROI & Value For Money
3.2/5
Respawn Entertainment has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Respawn Entertainment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from Respawn Entertainment.
Quick Insights into Respawn Entertainment ROI
Respawn Entertainment's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Accounting industry.
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Ranked Respawn Entertainment ROI the Highest
Ranked Respawn Entertainment ROI the Lowest
Respawn Entertainment ROI Score by Gender
Male customers rated Respawn Entertainment's ROI score 0.1 stars higher than Female customers.
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Male
3/5
Female
2.9/5
Respawn Entertainment ROI Score by Ethnicity
Respawn Entertainment's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Respawn Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2.9 | Other | 2.9 |
Respawn Entertainment ROI Score by Age
Respawn Entertainment's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.4 | 31-35 | 2.4 |
Respawn Entertainment ROI Score by Usage
Respawn Entertainment's ROI score was rated the highest by customers who have used Respawn Entertainment's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Respawn Entertainment ROI Score by Industry
Respawn Entertainment's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Respawn Entertainment Pricing vs. Competitors
Compared to its competitors, Respawn Entertainment's ROI score is rated right above Activision.
| COMPANY | Pricing Score | |
|---|---|---|
| Respawn Entertainment | 3.2/5 |
| Activision | 2.8/5 |
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Respawn Entertainment Customer Satisfaction (CSAT)
Respawn Entertainment Customer Satisfaction (CSAT) Score
50 / 100
Respawn Entertainment has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
26%
Satisfied
24%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
6%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Respawn Entertainment Customer Satisfaction
Respawn Entertainment's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Respawn Entertainment's products/services for 2 to 5 Years.
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Ranked Respawn Entertainment Customer Satisfaction the Highest
Ranked Respawn Entertainment Customer Satisfaction the Lowest
Respawn Entertainment Customer Satisfaction Score by Gender
Respawn Entertainment's Customer Satisfaction score was rated 49 by Male customers on Comparably.
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49 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 7% | |
Very Dissatisfied | 33% |
Respawn Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Respawn Entertainment's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Respawn Entertainment's Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Respawn Entertainment's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
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57 / 100
Very Satisfied
0%
Satisfied
57%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
Respawn Entertainment Customer Satisfaction Score by Age
Respawn Entertainment's Customer Satisfaction score was rated 48 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 48% |
Respawn Entertainment Customer Satisfaction Score by Usage
Respawn Entertainment's Customer Satisfaction score was rated the highest by customers who have used Respawn Entertainment's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Respawn Entertainment Customer Satisfaction Score by Industry
Respawn Entertainment's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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}Respawn Entertainment Customer Satisfaction vs. Competitors
Compared to its competitors, Respawn Entertainment's Customer Satisfaction score is rated right above Activision.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Respawn Entertainment | 50% |
| Activision | 29% |
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Respawn Entertainment Customer Service
3/5
Respawn Entertainment has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Respawn Entertainment's Customer Service
Address
P.O. Box 56507, Sherman Oaks, CA
Website
http://www.respawn.com/
Quick Insights into Respawn Entertainment Customer Service
Respawn Entertainment's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 31-35.
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Ranked Respawn Entertainment Customer Service the Highest
Ranked Respawn Entertainment Customer Service the Lowest
Respawn Entertainment Customer Service Score by Gender
Female customers rated Respawn Entertainment's Customer Service score 0.1 stars higher than Male customers.
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Male
2.9/5
Female
3/5
Respawn Entertainment Customer Service Score by Ethnicity
Respawn Entertainment's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 2.8 | Other | 2.8 |
Respawn Entertainment Customer Service Score by Age
Respawn Entertainment's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2 | 26-30 | 2 |
31-35 1.6 | 31-35 | 1.6 |
Respawn Entertainment Customer Service Score by Usage
Respawn Entertainment's Customer Service score was rated the highest by customers who have used Respawn Entertainment's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Respawn Entertainment Customer Service Score by Industry
Respawn Entertainment's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Respawn Entertainment Customer Service vs. Competitors
Compared to its competitors, Respawn Entertainment's Customer Service score is rated right above Activision.
| COMPANY | Customer Service Score | |
|---|---|---|
| Respawn Entertainment | 3/5 |
| Activision | 2.7/5 |
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Respawn Entertainment as an Employer
2.5/5
Respawn Entertainment has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Respawn Entertainment
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Respawn Entertainment scored a 18 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Respawn Entertainment would recommend the brand to a friend. ENPS measures how likely Respawn Entertainment employees would recommend working at Respawn Entertainment to a friend.
Net Promoter Score
18
NPS Score
| 51% | Promoters |
|---|---|
| 16% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 28% | Promoters |
|---|---|
| 18% | Passive |
| 54% | Detractors |
