-29
NPS
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Restaurant Depot
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About Restaurant Depot's Brand
Restaurant Depot supply wholesale cash and carry food service. Among its major competitors, Restaurant Depot is ranked in 3rd place for NPS while Costco is 1st, and Sysco is 2nd.
Brand at a Glance
83%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.3/5
Customer Service
Restaurant Depot Ranking
- #3 / 3 of its competitors
Restaurant Depot NPS
Restaurant Depot's Net Promoter Score (NPS) is a -29 with 33% Promoters, 5% Passives, and 62% Detractors. Net Promoter Score tracks whether Restaurant Depot's customers would recommend using the product based on a scale of -100 to 100.
Restaurant Depot Overall NPS
| 33% | Promoters |
|---|---|
| 5% | Passives |
| 62% | Detractors |
Restaurant Depot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -28 | May 2024 | -28 |
Jun 2024 -28 | Jun 2024 | -28 |
Aug 2024 -28 | Aug 2024 | -28 |
Sep 2024 -28 | Sep 2024 | -28 |
Oct 2024 -30 | Oct 2024 | -30 |
Nov 2024 -28 | Nov 2024 | -28 |
Dec 2024 -28 | Dec 2024 | -28 |
Jan 2025 -28 | Jan 2025 | -28 |
Feb 2025 -28 | Feb 2025 | -28 |
Jun 2025 -30 | Jun 2025 | -30 |
Jul 2025 -28 | Jul 2025 | -28 |
Nov 2025 -28 | Nov 2025 | -28 |
How Other Brands Compare
Restaurant Depot is ranked third for NPS among its competitors. Costco and Sysco come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Restaurant Depot NPS by Gender
Male customers rated Restaurant Depot's NPS 47 points higher than Female customers.
Male
-17
Restaurant Depot's NPS was rated -17 by Male customers on Comparably.
40%
Promoters
3%
Passives
57%
Detractors
Female
-64
Restaurant Depot's NPS was rated -64 by Female customers on Comparably.
16%
Promoters
4%
Passives
80%
Detractors
Restaurant Depot NPS by Ethnicity
Restaurant Depot's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino -20 | Hispanic or Latino | -20 |
African American/Black -16 | African American/Black | -16 |
Asian or Pacific Islander -72 | Asian or Pacific Islander | -72 |
Other -84 | Other | -84 |
Restaurant Depot NPS by Age
Restaurant Depot's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Restaurant Depot NPS by Usage
Restaurant Depot's NPS was rated the highest by customers who have used Restaurant Depot's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -42 | Over 10 Years | -42 |
Restaurant Depot NPS vs. Competitors
Compared to its competitors, Restaurant Depot's NPS is rated right below Sysco.
| COMPANY | NPS Score | |
|---|---|---|
 | Costco | 50 |
 | Sysco | -17 |
| Restaurant Depot | -29 |
Restaurant Depot Customer Reviews
Out of the 11 Restaurant Depot customer reviews 5 were positive and 6 were constructive. Restaurant Depot customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Restaurant Depot Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Restaurant Depot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Restaurant Depot Customer Loyalty Score by Gender
Male customers rated Restaurant Depot's Customer Loyalty score 15% higher than Female customers.
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Male
90%
Yes
Female
75%
Yes
Restaurant Depot Customer Loyalty Score by Ethnicity
Restaurant Depot's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Restaurant Depot.
87
out of 100
Caucasian
100
out of 100
Hispanic or Latino
93
out of 100
African American/Black
61
out of 100
Asian or Pacific Islander
86
out of 100
Other
Restaurant Depot Customer Loyalty Score by Age
Restaurant Depot's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 82% | 36-40 | 82% |
41-45 49% | 41-45 | 49% |
46-50 64% | 46-50 | 64% |
51-55 85% | 51-55 | 85% |
56-60 82% | 56-60 | 82% |
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
Restaurant Depot Customer Loyalty Score by Usage
Restaurant Depot's Customer Loyalty score was rated the highest by customers who have used Restaurant Depot's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Restaurant Depot Customer Loyalty Score by Industry
Restaurant Depot's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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Restaurant Depot Customer Loyalty vs. Competitors
Compared to its competitors, Restaurant Depot's Customer Loyalty score is rated right above Sysco, and is preceded by Costco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Restaurant Depot | 83% |
| Sysco | 71% |
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Restaurant Depot Product Quality
2.7/5
Restaurant Depot has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Restaurant Depot Product Information
Restaurant Depot’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Restaurant Depot's product the highest. Reviewers from the Hospitality industry rated Restaurant Depot the lowest at 1.5.
- Website
- restaurantdepot.com
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Quick Insights into Restaurant Depot Product Quality
Restaurant Depot's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers from the Hospitality industry.
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Ranked Restaurant Depot Product Quality the Highest
Ranked Restaurant Depot Product Quality the Lowest
Restaurant Depot Product Quality Score by Gender
Male customers rated Restaurant Depot's Product Quality score 0.9 stars higher than Female customers.
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Male
3/5
Female
2.1/5
Restaurant Depot Product Quality Score by Ethnicity
Restaurant Depot's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Restaurant Depot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 2.2 | Other | 2.2 |
Restaurant Depot Product Quality Score by Age
Restaurant Depot's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.9 | 56-60 | 1.9 |
61-65 3.3 | 61-65 | 3.3 |
66+ 4.3 | 66+ | 4.3 |
Restaurant Depot Product Quality Score by Usage
Restaurant Depot's Product Quality score was rated the highest by customers who have used Restaurant Depot's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Restaurant Depot Product Quality Score by Industry
Restaurant Depot's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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Restaurant Depot Product Quality vs. Competitors
Compared to its competitors, Restaurant Depot's Product Quality score is rated right below Sysco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Sysco | 3/5 |
| Restaurant Depot | 2.7/5 |
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Restaurant Depot Pricing
Restaurant Depot ROI & Value For Money
2.7/5
Restaurant Depot has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Restaurant Depot Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Restaurants industry think that they had the lowest ROI from Restaurant Depot.
Quick Insights into Restaurant Depot ROI
Restaurant Depot's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 46-50.
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Ranked Restaurant Depot ROI the Highest
Ranked Restaurant Depot ROI the Lowest
Restaurant Depot ROI Score by Gender
Male customers rated Restaurant Depot's ROI score 0.5 stars higher than Female customers.
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Male
2.7/5
Female
2.2/5
Restaurant Depot ROI Score by Ethnicity
Restaurant Depot's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Restaurant Depot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.7 | Other | 1.7 |
Restaurant Depot ROI Score by Age
Restaurant Depot's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Restaurant Depot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.3 | 56-60 | 2.3 |
61-65 3.3 | 61-65 | 3.3 |
66+ 3.9 | 66+ | 3.9 |
Restaurant Depot ROI Score by Usage
Restaurant Depot's ROI score was rated the highest by customers who have used Restaurant Depot's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Restaurant Depot ROI Score by Industry
Restaurant Depot's ROI score was rated the highest by Accounting industry customers, and the lowest by Restaurants industry customers.
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Restaurant Depot Pricing vs. Competitors
Compared to its competitors, Restaurant Depot's ROI score is rated right below Sysco.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Sysco | 3/5 |
| Restaurant Depot | 2.7/5 |
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Restaurant Depot Customer Satisfaction (CSAT)
Restaurant Depot Customer Satisfaction (CSAT) Score
43 / 100
Restaurant Depot has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
23%
Satisfied
20%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
3%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Restaurant Depot Customer Satisfaction
Restaurant Depot's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked Restaurant Depot Customer Satisfaction the Highest
Ranked Restaurant Depot Customer Satisfaction the Lowest
Restaurant Depot Customer Satisfaction Score by Gender
Female customers rated Restaurant Depot's Customer Satisfaction score 1 points higher than Male customers.
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42 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 3% | |
Very Dissatisfied | 44% |
43 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 0% | |
Very Dissatisfied | 53% |
Restaurant Depot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Restaurant Depot's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
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57 / 100
Very Satisfied
38%
Satisfied
19%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Restaurant Depot's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to African American/Black
Restaurant Depot's Customer Satisfaction (CSAT) score was rated 46% according to African American/Black users and customers.
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46 / 100
Very Satisfied
18%
Satisfied
28%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
45%
CSAT according to Asian or Pacific Islander
Restaurant Depot's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Restaurant Depot's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
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8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
92%
Restaurant Depot Customer Satisfaction Score by Age
Restaurant Depot's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 22% | |||||||||||||||
| 61-65 | 80% | |||||||||||||||
| 66+ | 80% |
Restaurant Depot Customer Satisfaction Score by Usage
Restaurant Depot's Customer Satisfaction score was rated the highest by customers who have used Restaurant Depot's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Restaurant Depot Customer Satisfaction Score by Industry
Restaurant Depot's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Restaurants industry customers.
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{
"title": "Restaurant Depot Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Hospitality",
"groupId": 523,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Restaurant Depot's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 22
},
{
"label": "Restaurants",
"groupId": 558,
"score": 17,
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}Restaurant Depot Customer Satisfaction vs. Competitors
Compared to its competitors, Restaurant Depot's Customer Satisfaction score is rated right above Sysco, and is preceded by Costco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Costco | 84% |
| Restaurant Depot | 43% |
| Sysco | 40% |
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Restaurant Depot Customer Service
2.3/5
Restaurant Depot has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Restaurant Depot's Customer Service
Address
College Point, NY
Website
restaurantdepot.com
Quick Insights into Restaurant Depot Customer Service
Restaurant Depot's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Restaurants industry.
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Ranked Restaurant Depot Customer Service the Highest
Ranked Restaurant Depot Customer Service the Lowest
Restaurant Depot Customer Service Score by Gender
Male customers rated Restaurant Depot's Customer Service score 0.8 stars higher than Female customers.
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Male
2.5/5
Female
1.7/5
Restaurant Depot Customer Service Score by Ethnicity
Restaurant Depot's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Restaurant Depot.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Restaurant Depot Customer Service Score by Age
Restaurant Depot's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Restaurant Depot.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3.8 | 66+ | 3.8 |
Restaurant Depot Customer Service Score by Usage
Restaurant Depot's Customer Service score was rated the highest by customers who have used Restaurant Depot's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Restaurant Depot Customer Service Score by Industry
Restaurant Depot's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Restaurants industry customers.
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Restaurant Depot Customer Service vs. Competitors
Compared to its competitors, Restaurant Depot's Customer Service score is rated right below Sysco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| Sysco | 3/5 |
| Restaurant Depot | 2.3/5 |
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Restaurant Depot as an Employer
2.6/5
Restaurant Depot has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Restaurant Depot scored a -29 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Restaurant Depot would recommend the brand to a friend. ENPS measures how likely Restaurant Depot employees would recommend working at Restaurant Depot to a friend.
Net Promoter Score
-29
NPS Score
| 33% | Promoters |
|---|---|
| 5% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 30% | Promoters |
|---|---|
| 12% | Passive |
| 58% | Detractors |
