65
NPS
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Revance Therapeutics
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About Revance Therapeutics' Brand
Revance Therapeutics is a biotechnology company developing neuromodulators for use in treating aesthetic and underserved therapeutic conditions. Among its major competitors, Revance Therapeutics is ranked in 1st place for NPS while Allergan is 2nd. Overall, Revance Therapeutics has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.39B
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Revance Therapeutics Ranking
- #1 / 2 of its competitors
Revance Therapeutics NPS
Revance Therapeutics's Net Promoter Score (NPS) is a 65 with 79% Promoters, 7% Passives, and 14% Detractors. Net Promoter Score tracks whether Revance Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Revance Therapeutics Overall NPS
| 79% | Promoters |
|---|---|
| 7% | Passives |
| 14% | Detractors |
Revance Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 88 | Mar 2023 | 88 |
Sep 2023 90 | Sep 2023 | 90 |
Jan 2024 75 | Jan 2024 | 75 |
Mar 2024 60 | Mar 2024 | 60 |
Apr 2024 64 | Apr 2024 | 64 |
How Other Brands Compare
Revance Therapeutics is ranked first for NPS among its competitors. Allergan comes in second. Among those competitors, it is the second most valued company behind Allergan.
Revance Therapeutics |  Allergan | |
| Global Ranking | #- | #675 |
| NPS | 65 | 41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.39B | $63.36B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Revance Therapeutics NPS vs. Competitors
Compared to its competitors, Revance Therapeutics's NPS is rated right above Allergan.
| COMPANY | NPS Score | |
|---|---|---|
| Revance Therapeutics | 65 |
| Allergan | 41 |
Revance Therapeutics Customer Reviews
Out of the 3 Revance Therapeutics customer reviews 3 were positive and 0 were constructive. Revance Therapeutics customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Revance Therapeutics Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Revance Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Revance Therapeutics Customer Loyalty vs. Competitors
Compared to its competitors, Revance Therapeutics's Customer Loyalty score is rated right above Allergan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Revance Therapeutics | 84% |
| Allergan | 83% |
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Revance Therapeutics Product Quality
4.2/5
Revance Therapeutics has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Revance Therapeutics Product Information
Revance Therapeutics’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.revance.com
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
Revance Therapeutics Product Quality vs. Competitors
Compared to its competitors, Revance Therapeutics's Product Quality score is rated right above Allergan.
| COMPANY | Product Quality Score | |
|---|---|---|
| Revance Therapeutics | 4.2/5 |
| Allergan | 4/5 |
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Revance Therapeutics Pricing
Revance Therapeutics ROI & Value For Money
4.2/5
Revance Therapeutics has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Revance Therapeutics Pricing vs. Competitors
Compared to its competitors, Revance Therapeutics's ROI score is rated right above Allergan.
| COMPANY | Pricing Score | |
|---|---|---|
| Revance Therapeutics | 4.2/5 |
| Allergan | 4/5 |
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Revance Therapeutics Customer Satisfaction (CSAT)
Revance Therapeutics Customer Satisfaction (CSAT) Score
64 / 100
Revance Therapeutics has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Revance Therapeutics Customer Satisfaction vs. Competitors
Compared to its competitors, Revance Therapeutics's Customer Satisfaction score is rated right below Allergan.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Allergan | 76% |
| Revance Therapeutics | 64% |
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Revance Therapeutics Customer Service
4.1/5
Revance Therapeutics has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Revance Therapeutics's Customer Service
Address
7555 Gateway Boulevard, Newark, CA 94560
Website
http://www.revance.com
Phone Number
(510) 742-3400
Revance Therapeutics's Social Links
Revance Therapeutics Customer Service vs. Competitors
Compared to its competitors, Revance Therapeutics's Customer Service score is rated right above Allergan.
| COMPANY | Customer Service Score | |
|---|---|---|
| Revance Therapeutics | 4.1/5 |
| Allergan | 4/5 |
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Revance Therapeutics as an Employer
2.8/5
Revance Therapeutics has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Revance Therapeutics scored a 65 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Revance Therapeutics would recommend the brand to a friend. ENPS measures how likely Revance Therapeutics employees would recommend working at Revance Therapeutics to a friend.
Net Promoter Score
65
NPS Score
| 79% | Promoters |
|---|---|
| 7% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 28% | Promoters |
|---|---|
| 0% | Passive |
| 72% | Detractors |
