7
NPS
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RevZilla
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About RevZilla's Brand
The best Motorcycles, Motorcycle Gear & Awesome-sauce. Noteworthy Nuggets from TeamZilla. Among its major competitors, RevZilla is ranked in 2nd place for NPS while Zappos is 1st, and Motorcycle Superstore is 3rd.
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
RevZilla Ranking
- #2 / 3 of its competitors
RevZilla NPS
RevZilla's Net Promoter Score (NPS) is a 7 with 48% Promoters, 11% Passives, and 41% Detractors. Net Promoter Score tracks whether RevZilla's customers would recommend using the product based on a scale of -100 to 100.
RevZilla Overall NPS
| 48% | Promoters |
|---|---|
| 11% | Passives |
| 41% | Detractors |
RevZilla NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 8 | Feb 2022 | 8 |
Mar 2022 -1 | Mar 2022 | -1 |
May 2022 12 | May 2022 | 12 |
Jul 2022 15 | Jul 2022 | 15 |
Nov 2022 20 | Nov 2022 | 20 |
Dec 2022 14 | Dec 2022 | 14 |
May 2023 10 | May 2023 | 10 |
Mar 2024 13 | Mar 2024 | 13 |
Sep 2024 17 | Sep 2024 | 17 |
Nov 2024 12 | Nov 2024 | 12 |
May 2025 12 | May 2025 | 12 |
Oct 2025 8 | Oct 2025 | 8 |
How Other Brands Compare
RevZilla is ranked second for NPS among its competitors. Zappos and Motorcycle Superstore come in first and third.
RevZilla |  Zappos |  Motorcycle Superstore | |
| Global Ranking | #- | #210 | #- |
| NPS | 7 | 30 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RevZilla NPS by Gender
RevZilla's NPS was rated 19 by Male customers on Comparably.
Male
19
RevZilla's NPS was rated 19 by Male customers on Comparably.
55%
Promoters
9%
Passives
36%
Detractors
Female
N/A
RevZilla's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RevZilla NPS by Ethnicity
RevZilla's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
RevZilla NPS by Usage
RevZilla's NPS was rated 20 points by customers who have used RevZilla's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
RevZilla NPS vs. Competitors
Compared to its competitors, RevZilla's NPS is rated right above Motorcycle Superstore, and is preceded by Zappos.
| COMPANY | NPS Score | |
|---|---|---|
| Zappos | 30 |
| RevZilla | 7 |
| Motorcycle Superstore | N/A |
RevZilla Customer Reviews
Out of the 6 RevZilla customer reviews 4 were positive and 2 were constructive. RevZilla customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
RevZilla Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of RevZilla users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RevZilla Customer Loyalty Score by Gender
RevZilla's Customer Loyalty score was rated 84 by Male customers on Comparably.
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Male
84%
Yes
Female
N/A
Yes
RevZilla Customer Loyalty Score by Ethnicity
RevZilla's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
RevZilla Customer Loyalty Score by Usage
RevZilla's Customer Loyalty score was rated 82% by customers who have used RevZilla's products/services for 1 to 2 Years.
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RevZilla Customer Loyalty vs. Competitors
Compared to its competitors, RevZilla's Customer Loyalty score is rated right above Zappos.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RevZilla | 87% |
| Zappos | 76% |
| Motorcycle Superstore | N/A |
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RevZilla Product Quality
3.8/5
RevZilla has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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RevZilla Product Information
RevZilla’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.revzilla.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Marketplaces
Media
SaaS
Sports & Entertainment
Quick Insights into RevZilla Product Quality
RevZilla's Product Quality score was rated highest by customers who have used RevZilla's products/services for 1 to 2 Years.
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Ranked RevZilla Product Quality the Highest
RevZilla Product Quality Score by Gender
RevZilla's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
RevZilla Product Quality Score by Ethnicity
RevZilla's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RevZilla.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
RevZilla Product Quality Score by Usage
RevZilla's Product Quality score was rated 3.7 stars by customers who have used RevZilla's products/services for 1 to 2 Years.
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RevZilla Product Quality vs. Competitors
Compared to its competitors, RevZilla's Product Quality score is rated right above Motorcycle Superstore, and is preceded by Zappos.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zappos | 4/5 |
| RevZilla | 3.8/5 |
| Motorcycle Superstore | N/A |
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RevZilla Pricing
RevZilla ROI & Value For Money
3.6/5
RevZilla has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into RevZilla ROI
RevZilla's ROI score was rated highest by Male customers.
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Ranked RevZilla ROI the Highest
RevZilla ROI Score by Gender
RevZilla's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
RevZilla ROI Score by Ethnicity
RevZilla's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RevZilla.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
RevZilla ROI Score by Usage
RevZilla's ROI score was rated 3.4 stars by customers who have used RevZilla's products/services for 1 to 2 Years.
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RevZilla Pricing vs. Competitors
Compared to its competitors, RevZilla's ROI score is rated right above Motorcycle Superstore, and is preceded by Zappos.
| COMPANY | Pricing Score | |
|---|---|---|
| Zappos | 3.9/5 |
| RevZilla | 3.6/5 |
| Motorcycle Superstore | N/A |
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RevZilla Customer Satisfaction (CSAT)
RevZilla Customer Satisfaction (CSAT) Score
63 / 100
RevZilla has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
42%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RevZilla Customer Satisfaction
RevZilla's Customer Satisfaction score was rated highest by Male customers.
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Ranked RevZilla Customer Satisfaction the Highest
RevZilla Customer Satisfaction Score by Gender
RevZilla's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 22% |
RevZilla Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RevZilla's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
RevZilla Customer Satisfaction vs. Competitors
Compared to its competitors, RevZilla's Customer Satisfaction score is rated right above Motorcycle Superstore, and is preceded by Zappos.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zappos | 78% |
| RevZilla | 63% |
| Motorcycle Superstore | 0% |
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RevZilla Customer Service
3.6/5
RevZilla has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About RevZilla's Customer Service
Address
4020 S. 26th Street, Philadelphia, PA
Website
http://www.revzilla.com
Phone Number
+1 (215) 334-5500
Quick Insights into RevZilla Customer Service
RevZilla's Customer Service score was rated highest by customers who have used RevZilla's products/services for 1 to 2 Years.
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Ranked RevZilla Customer Service the Highest
RevZilla Customer Service Score by Gender
RevZilla's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
RevZilla Customer Service Score by Ethnicity
RevZilla's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RevZilla.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
RevZilla Customer Service Score by Usage
RevZilla's Customer Service score was rated 3.8 stars by customers who have used RevZilla's products/services for 1 to 2 Years.
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RevZilla Customer Service vs. Competitors
Compared to its competitors, RevZilla's Customer Service score is rated right above Motorcycle Superstore, and is preceded by Zappos.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zappos | 4.1/5 |
| RevZilla | 3.6/5 |
| Motorcycle Superstore | N/A |
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Consumer vs. Employees
RevZilla scored a 7 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of RevZilla would recommend the brand to a friend. ENPS measures how likely RevZilla employees would recommend working at RevZilla to a friend.
Net Promoter Score
7
NPS Score
| 48% | Promoters |
|---|---|
| 11% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
