43
NPS
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Rigor
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About Rigor's Brand
Digital Experience Monitoring and Optimization Among its major competitors, Rigor is ranked in 1st place for NPS while New Relic is 2nd, and AlertSite is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Rigor Ranking
- #1 / 4 of its competitors
Rigor NPS
Rigor's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether Rigor's customers would recommend using the product based on a scale of -100 to 100.
Rigor Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
Rigor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
May 2023 20 | May 2023 | 20 |
Jul 2023 34 | Jul 2023 | 34 |
Oct 2023 43 | Oct 2023 | 43 |
How Other Brands Compare
Rigor is ranked first for NPS among its competitors. New Relic and AlertSite come in second and third, with Catchpoint Systems coming in at #4.
Rigor |  New Relic |  AlertSite |  Catchpoint Systems | |
| Global Ranking | #- | #592 | #- | #- |
| NPS | 43 | 42 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.99B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rigor NPS vs. Competitors
Compared to its competitors, Rigor's NPS is rated right above New Relic.
| COMPANY | NPS Score | |
|---|---|---|
| Rigor | 43 |
| New Relic | 42 |
| Catchpoint Systems | N/A |
Rigor Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Rigor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rigor Customer Loyalty vs. Competitors
Compared to its competitors, Rigor's Customer Loyalty score is rated right above Catchpoint Systems, and is preceded by New Relic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| New Relic | 78% |
| Rigor | 76% |
| Catchpoint Systems | N/A |
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Rigor Product Quality
3.8/5
Rigor has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Rigor Product Information
Rigor’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://rigor.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Rigor Product Quality vs. Competitors
Compared to its competitors, Rigor's Product Quality score is rated right above Catchpoint Systems, and is preceded by New Relic.
| COMPANY | Product Quality Score | |
|---|---|---|
| New Relic | 4.1/5 |
| Rigor | 3.8/5 |
| Catchpoint Systems | N/A |
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Rigor Pricing
Rigor ROI & Value For Money
3.9/5
Rigor has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Rigor Pricing vs. Competitors
Compared to its competitors, Rigor's ROI score is rated right above New Relic.
| COMPANY | Pricing Score | |
|---|---|---|
| Rigor | 3.9/5 |
| New Relic | 3.8/5 |
| Catchpoint Systems | N/A |
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Rigor Customer Satisfaction (CSAT)
Rigor Customer Satisfaction (CSAT) Score
83 / 100
Rigor has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rigor Customer Satisfaction vs. Competitors
Compared to its competitors, Rigor's Customer Satisfaction score is rated right above Catchpoint Systems, and is preceded by New Relic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| New Relic | 87% |
| Rigor | 83% |
| Catchpoint Systems | 0% |
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Rigor Customer Service
3.6/5
Rigor has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Rigor's Customer Service
Address
3423 Piedmont Rd NE, Suite 500, Atlanta, GA 30305
Website
http://rigor.com
Phone Number
404-574-4970
Rigor's Social Links
Rigor Customer Service vs. Competitors
Compared to its competitors, Rigor's Customer Service score is rated right above Catchpoint Systems, and is preceded by New Relic.
| COMPANY | Customer Service Score | |
|---|---|---|
| New Relic | 3.9/5 |
| Rigor | 3.6/5 |
| Catchpoint Systems | N/A |
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Rigor as an Employer
4.7/5
Rigor has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Rigor scored a 43 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Rigor would recommend the brand to a friend. ENPS measures how likely Rigor employees would recommend working at Rigor to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
