56
NPS
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Roland Corporation
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About Roland Corporation's Brand
Among its major competitors, Roland Corporation is ranked in 1st place for NPS while Fender Musical Instruments is 2nd, and Korg USA is 3rd.
Brand at a Glance
76%
Customer Loyalty
4.3/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Roland Corporation Ranking
- #1 / 4 of its competitors
Roland Corporation NPS
Roland Corporation's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether Roland Corporation's customers would recommend using the product based on a scale of -100 to 100.
Roland Corporation Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
Roland Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Jan 2023 66 | Jan 2023 | 66 |
Mar 2023 25 | Mar 2023 | 25 |
Sep 2023 40 | Sep 2023 | 40 |
Dec 2023 49 | Dec 2023 | 49 |
Jan 2024 63 | Jan 2024 | 63 |
Jul 2024 55 | Jul 2024 | 55 |
How Other Brands Compare
Roland Corporation is ranked first for NPS among its competitors. Fender Musical Instruments and Korg USA come in second and third, with LOUD Technologies coming in at #4.
Roland Corporation |  Fender Musical Instruments | Korg USA |  LOUD Technologies | |
| Global Ranking | #- | #889 | #- | #- |
| NPS | 56 | 39 | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Roland Corporation NPS vs. Competitors
Compared to its competitors, Roland Corporation's NPS is rated right above Fender Musical Instruments.
| COMPANY | NPS Score | |
|---|---|---|
| Roland Corporation | 56 |
| Fender Musical Instruments | 39 |
| LOUD Technologies | N/A |
Roland Corporation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Roland Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Roland Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Roland Corporation's Customer Loyalty score is rated right above LOUD Technologies, and is preceded by Fender Musical Instruments.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fender Musical Instruments | 77% |
| Roland Corporation | 76% |
| LOUD Technologies | N/A |
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Roland Corporation Product Quality
4.3/5
Roland Corporation has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Roland Corporation Product Information
Roland Corporation’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.roland.com/us
- Company Size
- 201-500 Employees
Roland Corporation Product Quality vs. Competitors
Compared to its competitors, Roland Corporation's Product Quality score is rated right above Fender Musical Instruments.
| COMPANY | Product Quality Score | |
|---|---|---|
| Roland Corporation | 4.3/5 |
| Fender Musical Instruments | 4/5 |
| LOUD Technologies | N/A |
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Roland Corporation Pricing
Roland Corporation ROI & Value For Money
3.8/5
Roland Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Roland Corporation Pricing vs. Competitors
Compared to its competitors, Roland Corporation's ROI score is rated right above Fender Musical Instruments.
| COMPANY | Pricing Score | |
|---|---|---|
| Roland Corporation | 3.8/5 |
| Fender Musical Instruments | 3.6/5 |
| LOUD Technologies | N/A |
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Roland Corporation Customer Satisfaction (CSAT)
Roland Corporation Customer Satisfaction (CSAT) Score
100 / 100
Roland Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Roland Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Roland Corporation's Customer Satisfaction score is rated right above Fender Musical Instruments.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Roland Corporation | 100% |
| Fender Musical Instruments | 72% |
| LOUD Technologies | 0% |
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Roland Corporation Customer Service
3.9/5
Roland Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Roland Corporation's Customer Service
Website
http://www.roland.com/us
Roland Corporation Customer Service vs. Competitors
Compared to its competitors, Roland Corporation's Customer Service score is rated right above Fender Musical Instruments.
| COMPANY | Customer Service Score | |
|---|---|---|
| Roland Corporation | 3.9/5 |
| Fender Musical Instruments | 3.8/5 |
| LOUD Technologies | N/A |
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Roland Corporation as an Employer
3.7/5
Roland Corporation has a 3.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Roland Corporation scored a 56 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Roland Corporation would recommend the brand to a friend. ENPS measures how likely Roland Corporation employees would recommend working at Roland Corporation to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
