100
NPS
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Ruby Ribbon
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About Ruby Ribbon's Brand
Ruby Ribbon is a fashion commerce company that manufactures and markets apparel, leveraging social technology and direct-sale tactics. Among its major competitors, Ruby Ribbon is ranked in 1st place for NPS while Spanx is 2nd, and Fame & Partners is 3rd.Their current valuation is $50.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
Ruby Ribbon Ranking
- #1 / 4 of its competitors
Ruby Ribbon NPS
Ruby Ribbon's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ruby Ribbon's customers would recommend using the product based on a scale of -100 to 100.
Ruby Ribbon Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ruby Ribbon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
How Other Brands Compare
Ruby Ribbon is ranked first for NPS among its competitors. Spanx and Fame & Partners come in second and third, with Indochino coming in at #4. Among those competitors, it is the most valued company.
Ruby Ribbon |  Spanx |  Fame & Partners |  Indochino | |
| Global Ranking | #- | #492 | #- | #- |
| NPS | 100 | 22 | -100 | - |
| Valuation Updated every 24 hours for public companies | $50.00M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ruby Ribbon NPS vs. Competitors
Compared to its competitors, Ruby Ribbon's NPS is rated right above Spanx.
| COMPANY | NPS Score | |
|---|---|---|
| Ruby Ribbon | 100 |
| Spanx | 22 |
| Fame & Partners | -100 |
Ruby Ribbon Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ruby Ribbon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ruby Ribbon Customer Loyalty vs. Competitors
Compared to its competitors, Ruby Ribbon's Customer Loyalty score is rated right above Spanx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ruby Ribbon | 100% |
| Spanx | 76% |
| Fame & Partners | 10% |
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Ruby Ribbon Product Quality
5/5
Ruby Ribbon has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Ruby Ribbon Product Information
Ruby Ribbon’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.rubyribbon.com
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Ruby Ribbon Product Quality vs. Competitors
Compared to its competitors, Ruby Ribbon's Product Quality score is rated right above Spanx.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ruby Ribbon | 5/5 |
| Spanx | 4/5 |
| Fame & Partners | 1.5/5 |
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Ruby Ribbon Pricing
Ruby Ribbon ROI & Value For Money
3.5/5
Ruby Ribbon has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Ruby Ribbon Pricing vs. Competitors
Compared to its competitors, Ruby Ribbon's ROI score is rated right above Fame & Partners, and is preceded by Spanx.
| COMPANY | Pricing Score | |
|---|---|---|
| Spanx | 3.8/5 |
| Ruby Ribbon | 3.5/5 |
| Fame & Partners | 1.5/5 |
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Ruby Ribbon Customer Satisfaction (CSAT)
Ruby Ribbon Customer Satisfaction (CSAT) Score
100 / 100
Ruby Ribbon has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ruby Ribbon Customer Satisfaction vs. Competitors
Compared to its competitors, Ruby Ribbon's Customer Satisfaction score is rated right above Spanx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ruby Ribbon | 100% |
| Spanx | 73% |
| Fame & Partners | 0% |
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Ruby Ribbon Customer Service
5/5
Ruby Ribbon has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ruby Ribbon's Customer Service
Address
856 Mitten Road, Suite 101, Burlingame, CA
Website
http://www.rubyribbon.com
Phone Number
(650)525-4141
Ruby Ribbon Customer Service vs. Competitors
Compared to its competitors, Ruby Ribbon's Customer Service score is rated right above Spanx.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ruby Ribbon | 5/5 |
| Spanx | 3.6/5 |
| Fame & Partners | 1.5/5 |
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Consumer vs. Employees
Ruby Ribbon scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Ruby Ribbon would recommend the brand to a friend. ENPS measures how likely Ruby Ribbon employees would recommend working at Ruby Ribbon to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
