-34
NPS
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Safeguard Properties
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About Safeguard Properties' Brand
Safeguard is a turnkey resource for multiple aspects of default property preservation. Among its major competitors, Safeguard Properties is ranked in 2nd place for NPS while CBRE is 1st, and FirstService Corporation is 3rd.Their current valuation is $136.97M
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Safeguard Properties Ranking
- #2 / 4 of its competitors
Safeguard Properties NPS
Safeguard Properties's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Safeguard Properties's customers would recommend using the product based on a scale of -100 to 100.
Safeguard Properties Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Safeguard Properties NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Mar 2024 -33 | Mar 2024 | -33 |
How Other Brands Compare
Safeguard Properties is ranked second for NPS among its competitors. CBRE and FirstService Corporation come in first and third, with Lender Processing Services coming in at #4. Among those competitors, it is the third most valued company behind CBRE.
Safeguard Properties |  CBRE |  FirstService Corporation | Lender Processing Services | |
| Global Ranking | #- | #267 | #- | #- |
| NPS | -34 | 17 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $136.97M | $24.40B | $6.51B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Safeguard Properties NPS vs. Competitors
Compared to its competitors, Safeguard Properties's NPS is rated right above FirstService Corporation, and is preceded by CBRE.
| COMPANY | NPS Score | |
|---|---|---|
| CBRE | 17 |
| Safeguard Properties | -34 |
| FirstService Corporation | -100 |
Safeguard Properties Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Safeguard Properties users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Safeguard Properties Customer Loyalty vs. Competitors
Compared to its competitors, Safeguard Properties's Customer Loyalty score is rated right above FirstService Corporation, and is preceded by CBRE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CBRE | 72% |
| Safeguard Properties | 10% |
| FirstService Corporation | 10% |
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Safeguard Properties Product Quality
2.5/5
Safeguard Properties has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Safeguard Properties Product Information
Safeguard Properties’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Safeguard Properties Product Quality vs. Competitors
Compared to its competitors, Safeguard Properties's Product Quality score is rated right above FirstService Corporation, and is preceded by CBRE.
| COMPANY | Product Quality Score | |
|---|---|---|
| CBRE | 3.6/5 |
| Safeguard Properties | 2.5/5 |
| FirstService Corporation | 1.5/5 |
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Safeguard Properties Pricing
Safeguard Properties ROI & Value For Money
2.5/5
Safeguard Properties has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Safeguard Properties Pricing vs. Competitors
Compared to its competitors, Safeguard Properties's ROI score is rated right above FirstService Corporation, and is preceded by CBRE.
| COMPANY | Pricing Score | |
|---|---|---|
| CBRE | 3.6/5 |
| Safeguard Properties | 2.5/5 |
| FirstService Corporation | 1.5/5 |
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Safeguard Properties Customer Satisfaction (CSAT)
Safeguard Properties Customer Satisfaction (CSAT) Score
33 / 100
Safeguard Properties has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Safeguard Properties Customer Satisfaction vs. Competitors
Compared to its competitors, Safeguard Properties's Customer Satisfaction score is rated right above FirstService Corporation, and is preceded by CBRE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CBRE | 67% |
| Safeguard Properties | 33% |
| FirstService Corporation | 0% |
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Safeguard Properties Customer Service
2.5/5
Safeguard Properties has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Safeguard Properties's Customer Service
Address
Valley View, TX United States of America
Website
http://www.safeguardproperties.com/
Phone Number
800-852-8306
Safeguard Properties Customer Service vs. Competitors
Compared to its competitors, Safeguard Properties's Customer Service score is rated right above FirstService Corporation, and is preceded by CBRE.
| COMPANY | Customer Service Score | |
|---|---|---|
| CBRE | 3.7/5 |
| Safeguard Properties | 2.5/5 |
| FirstService Corporation | 1.5/5 |
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Safeguard Properties as an Employer
2.2/5
Safeguard Properties has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Safeguard Properties scored a -34 for Net Promoter Score and a -87 for Employee Net Promoter Score. NPS gauges how likely a customer of Safeguard Properties would recommend the brand to a friend. ENPS measures how likely Safeguard Properties employees would recommend working at Safeguard Properties to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-87
eNPS Score
| 4% | Promoters |
|---|---|
| 5% | Passive |
| 91% | Detractors |
