100
NPS
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SAI Life Sciences
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About SAI Life Sciences' Brand
Provider of drug discovery, development and manufacturing services for pharmaceutical and biotech clients. The company offers synthetic and medicinal chemistry services such as libraries design and synthesis, building blocks and starting materials preparation, reference compounds and metabolites synthesis, analogue design and synthesis, chemical development services, scouting new routes of synthesis, reaction conditions optimization and polymorph screening. Among its major competitors, SAI Life Sciences is ranked in 1st place for NPS while Biogen is 2nd, and Athersys is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
SAI Life Sciences Ranking
- #1 / 4 of its competitors
SAI Life Sciences NPS
SAI Life Sciences's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SAI Life Sciences's customers would recommend using the product based on a scale of -100 to 100.
SAI Life Sciences Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SAI Life Sciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
How Other Brands Compare
SAI Life Sciences is ranked first for NPS among its competitors. Biogen and MyoKardia come in second and third, with Reata Pharmaceuticals coming in at #4.
SAI Life Sciences |  Biogen |  MyoKardia |  Reata Pharmaceuticals | |
| Global Ranking | #- | #388 | #- | #- |
| NPS | 100 | 21 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $42.46B | $11.99B | $2.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SAI Life Sciences NPS vs. Competitors
Compared to its competitors, SAI Life Sciences's NPS is rated right above Biogen.
| COMPANY | NPS Score | |
|---|---|---|
| SAI Life Sciences | 100 |
| Biogen | 21 |
| MyoKardia | N/A |
| Reata Pharmaceuticals | N/A |
SAI Life Sciences Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SAI Life Sciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SAI Life Sciences Customer Loyalty vs. Competitors
Compared to its competitors, SAI Life Sciences's Customer Loyalty score is rated right above MyoKardia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SAI Life Sciences | 100% |
| MyoKardia | 100% |
| Biogen | 75% |
| Reata Pharmaceuticals | N/A |
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SAI Life Sciences Product Quality
5/5
SAI Life Sciences has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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SAI Life Sciences Product Information
SAI Life Sciences’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.sailife.com
- Company Size
- 501-1,000 Employees
SAI Life Sciences Product Quality vs. Competitors
Compared to its competitors, SAI Life Sciences's Product Quality score is rated right above Biogen.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAI Life Sciences | 5/5 |
| Biogen | 4/5 |
| MyoKardia | 4/5 |
| Reata Pharmaceuticals | N/A |
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SAI Life Sciences Pricing
SAI Life Sciences ROI & Value For Money
5/5
SAI Life Sciences has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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SAI Life Sciences Pricing vs. Competitors
Compared to its competitors, SAI Life Sciences's ROI score is rated right above MyoKardia.
| COMPANY | Pricing Score | |
|---|---|---|
| SAI Life Sciences | 5/5 |
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Reata Pharmaceuticals | N/A |
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SAI Life Sciences Customer Satisfaction (CSAT)
SAI Life Sciences Customer Satisfaction (CSAT) Score
100 / 100
SAI Life Sciences has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SAI Life Sciences Customer Satisfaction vs. Competitors
Compared to its competitors, SAI Life Sciences's Customer Satisfaction score is rated right above Biogen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAI Life Sciences | 100% |
| Biogen | 78% |
| MyoKardia | 0% |
| Reata Pharmaceuticals | 0% |
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SAI Life Sciences Customer Service
5/5
SAI Life Sciences has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About SAI Life Sciences's Customer Service
Address
, Hyderabad, 500033
Website
www.sailife.com
Phone Number
6
SAI Life Sciences Customer Service vs. Competitors
Compared to its competitors, SAI Life Sciences's Customer Service score is rated right above MyoKardia.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAI Life Sciences | 5/5 |
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Reata Pharmaceuticals | N/A |
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SAI Life Sciences as an Employer
4.7/5
SAI Life Sciences has a 4.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
SAI Life Sciences scored a 100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of SAI Life Sciences would recommend the brand to a friend. ENPS measures how likely SAI Life Sciences employees would recommend working at SAI Life Sciences to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
