100
NPS
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Saizeriya Co
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About Saizeriya Co's Brand
Operator of a chain of restaurants. The company is engaged in selling pizza, pasta, seafood, meat entrees, salads, soups, appetizers, doria and gratin, pizza, rice dishes, pasta, hamburgers and steaks, desserts, and beverages in Japan. Among its major competitors, Saizeriya Co is ranked in 1st place for NPS while Gusto is 2nd, and Dennys is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
3.7/5
Customer Service
Saizeriya Co Ranking
- #1 / 4 of its competitors
Saizeriya Co NPS
Saizeriya Co's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Saizeriya Co's customers would recommend using the product based on a scale of -100 to 100.
Saizeriya Co Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Saizeriya Co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Aug 2024 100 | Aug 2024 | 100 |
How Other Brands Compare
Saizeriya Co is ranked first for NPS among its competitors. Gusto and Dennys come in second and third, with Joyfull Company coming in at #4.
Saizeriya Co |  Dennys |  Gusto |  Joyfull Company | |
| Global Ranking | #- | #243 | #- | #- |
| NPS | 100 | 2 | 3 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.17B | $2.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saizeriya Co NPS vs. Competitors
Compared to its competitors, Saizeriya Co's NPS is rated right above Gusto.
| COMPANY | NPS Score | |
|---|---|---|
| Saizeriya Co | 100 |
| Gusto | 3 |
| Dennys | 2 |
Saizeriya Co Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Saizeriya Co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Saizeriya Co Customer Loyalty vs. Competitors
Compared to its competitors, Saizeriya Co's Customer Loyalty score is rated right above Dennys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Saizeriya Co | 100% |
| Dennys | 79% |
| Gusto | 72% |
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Saizeriya Co Product Quality
4.5/5
Saizeriya Co has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Saizeriya Co Product Information
Saizeriya Co’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.saizeriya.co.jp
- Company Size
- 1,001-5,000 Employees
Saizeriya Co Product Quality vs. Competitors
Compared to its competitors, Saizeriya Co's Product Quality score is rated right above Gusto.
| COMPANY | Product Quality Score | |
|---|---|---|
| Saizeriya Co | 4.5/5 |
| Gusto | 3.3/5 |
| Dennys | 3.2/5 |
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Saizeriya Co Pricing
Saizeriya Co ROI & Value For Money
4.5/5
Saizeriya Co has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Saizeriya Co Pricing vs. Competitors
Compared to its competitors, Saizeriya Co's ROI score is rated right above Dennys.
| COMPANY | Pricing Score | |
|---|---|---|
| Saizeriya Co | 4.5/5 |
| Dennys | 3.2/5 |
| Gusto | 3.2/5 |
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Saizeriya Co Customer Satisfaction (CSAT)
Saizeriya Co Customer Satisfaction (CSAT) Score
100 / 100
Saizeriya Co has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saizeriya Co Customer Satisfaction vs. Competitors
Compared to its competitors, Saizeriya Co's Customer Satisfaction score is rated right above Dennys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Saizeriya Co | 100% |
| Dennys | 62% |
| Gusto | 44% |
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Saizeriya Co Customer Service
3.7/5
Saizeriya Co has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Saizeriya Co's Customer Service
Address
2-5 Asahi, Saitama, 342-0008
Website
www.saizeriya.co.jp
Phone Number
7
Saizeriya Co Customer Service vs. Competitors
Compared to its competitors, Saizeriya Co's Customer Service score is rated right above Dennys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Saizeriya Co | 3.7/5 |
| Dennys | 3.2/5 |
| Gusto | 2.5/5 |
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