49
NPS
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Salas O'Brien
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About Salas O'Brien's Brand
"Salas O'Brien Engineers provide planning, design and construction management services." Among its major competitors, Salas O'Brien is ranked in 1st place for NPS while AECOM is 2nd, and Grupo Empresarial San is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Salas O'Brien Ranking
- #1 / 4 of its competitors
Salas O'Brien NPS
Salas O'Brien's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Salas O'Brien's customers would recommend using the product based on a scale of -100 to 100.
Salas O'Brien Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Salas O'Brien NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
Apr 2024 75 | Apr 2024 | 75 |
May 2024 80 | May 2024 | 80 |
Sep 2025 49 | Sep 2025 | 49 |
How Other Brands Compare
Salas O'Brien is ranked first for NPS among its competitors. AECOM and Grupo Empresarial San come in second and third, with Porr coming in at #4.
Salas O'Brien |  AECOM |  Grupo Empresarial San |  Porr | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 49 | 12 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Salas O'Brien NPS by Gender
Salas O'Brien's NPS was rated 50 by Male customers on Comparably.
Male
50
Salas O'Brien's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Salas O'Brien's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Salas O'Brien NPS vs. Competitors
Compared to its competitors, Salas O'Brien's NPS is rated right above AECOM.
| COMPANY | NPS Score | |
|---|---|---|
| Salas O'Brien | 49 |
| AECOM | 12 |
| Porr | N/A |
Salas O'Brien Customer Reviews
Out of the 2 Salas O'Brien customer reviews 2 were positive and 0 were constructive. Salas O'Brien customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Salas O'Brien Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Salas O'Brien users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Salas O'Brien Customer Loyalty Score by Gender
Salas O'Brien's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Salas O'Brien.
Male
100%
Yes
Female
N/A
Yes
Salas O'Brien Customer Loyalty vs. Competitors
Compared to its competitors, Salas O'Brien's Customer Loyalty score is rated right above AECOM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Salas O'Brien | 79% |
| AECOM | 68% |
| Porr | N/A |
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Salas O'Brien Product Quality
3.9/5
Salas O'Brien has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Salas O'Brien Product Information
Salas O'Brien’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://salasobrien.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Quick Insights into Salas O'Brien Product Quality
Salas O'Brien's Product Quality score was rated highest by Male customers.
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Ranked Salas O'Brien Product Quality the Highest
Salas O'Brien Product Quality Score by Gender
Salas O'Brien's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Salas O'Brien.
Male
4.5/5
Female
N/A
Salas O'Brien Product Quality vs. Competitors
Compared to its competitors, Salas O'Brien's Product Quality score is rated right above AECOM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Salas O'Brien | 3.9/5 |
| AECOM | 3.8/5 |
| Porr | N/A |
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Salas O'Brien Pricing
Salas O'Brien ROI & Value For Money
3.9/5
Salas O'Brien has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Salas O'Brien ROI
Salas O'Brien's ROI score was rated highest by Male customers.
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Ranked Salas O'Brien ROI the Highest
Salas O'Brien ROI Score by Gender
Salas O'Brien's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Salas O'Brien Pricing vs. Competitors
Compared to its competitors, Salas O'Brien's ROI score is rated right above AECOM.
| COMPANY | Pricing Score | |
|---|---|---|
| Salas O'Brien | 3.9/5 |
| AECOM | 3.7/5 |
| Porr | N/A |
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Salas O'Brien Customer Satisfaction (CSAT)
Salas O'Brien Customer Satisfaction (CSAT) Score
83 / 100
Salas O'Brien has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Salas O'Brien Customer Satisfaction
Salas O'Brien's Customer Satisfaction score was rated highest by Male customers.
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Ranked Salas O'Brien Customer Satisfaction the Highest
Salas O'Brien Customer Satisfaction Score by Gender
Salas O'Brien's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Salas O'Brien.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Salas O'Brien Customer Satisfaction vs. Competitors
Compared to its competitors, Salas O'Brien's Customer Satisfaction score is rated right above AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Salas O'Brien | 83% |
| AECOM | 65% |
| Porr | 0% |
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Salas O'Brien Customer Service
4/5
Salas O'Brien has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Salas O'Brien's Customer Service
Address
305 South 11th Street San Jose, San Jose, CA 95112
Website
http://salasobrien.com/
Quick Insights into Salas O'Brien Customer Service
Salas O'Brien's Customer Service score was rated highest by Male customers.
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Ranked Salas O'Brien Customer Service the Highest
Salas O'Brien Customer Service Score by Gender
Salas O'Brien's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Salas O'Brien.
Male
4.1/5
Female
N/A
Salas O'Brien Customer Service vs. Competitors
Compared to its competitors, Salas O'Brien's Customer Service score is rated right above AECOM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salas O'Brien | 4/5 |
| AECOM | 3.8/5 |
| Porr | N/A |
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Salas O'Brien as an Employer
4.5/5
Salas O'Brien has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Salas O'Brien scored a 49 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Salas O'Brien would recommend the brand to a friend. ENPS measures how likely Salas O'Brien employees would recommend working at Salas O'Brien to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
