85
NPS
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Salomon
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About Salomon's Brand
Manufacturer and distributor of sports apparel. The company offers jackets, shoes, shirts, trousers, bags and other related accessories for men, women and kids. Among its major competitors, Salomon is ranked in 1st place for NPS while The North Face is 2nd, and Acsis is 3rd.
Brand at a Glance
86%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.4/5
Customer Service
Salomon Ranking
- #1 / 3 of its competitors
Salomon NPS
Salomon's Net Promoter Score (NPS) is a 85 with 85% Promoters, 15% Passives, and 0% Detractors. Net Promoter Score tracks whether Salomon's customers would recommend using the product based on a scale of -100 to 100.
Salomon Overall NPS
| 85% | Promoters |
|---|---|
| 15% | Passives |
| 0% | Detractors |
Salomon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Mar 2022 66 | Mar 2022 | 66 |
Apr 2022 75 | Apr 2022 | 75 |
Jun 2022 80 | Jun 2022 | 80 |
Sep 2022 83 | Sep 2022 | 83 |
Nov 2022 85 | Nov 2022 | 85 |
Mar 2023 88 | Mar 2023 | 88 |
Apr 2023 90 | Apr 2023 | 90 |
Nov 2023 91 | Nov 2023 | 91 |
Dec 2023 84 | Dec 2023 | 84 |
How Other Brands Compare
Salomon is ranked first for NPS among its competitors. The North Face and Acsis come in second and third.
Salomon |  The North Face |  Acsis | |
| Global Ranking | #- | #466 | #- |
| NPS | 85 | 15 | - |
| Valuation Updated every 24 hours for public companies | - | $31.49B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Salomon NPS by Gender
Salomon's NPS was rated 100 by Male customers on Comparably.
Male
100
Salomon's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Salomon's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Salomon NPS by Ethnicity
Salomon's NPS was rated 75 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 75 | Hispanic or Latino | 75 |
Salomon NPS by Usage
Salomon's NPS was rated 100 points by customers who have used Salomon's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Salomon NPS vs. Competitors
Compared to its competitors, Salomon's NPS is rated right above The North Face.
| COMPANY | NPS Score | |
|---|---|---|
| Salomon | 85 |
| The North Face | 15 |
| Acsis | N/A |
Salomon Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Salomon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Salomon Customer Loyalty Score by Gender
Salomon's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Salomon Customer Loyalty Score by Ethnicity
Salomon's Customer Loyalty score was rated 78% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Salomon.
78
out of 100
Hispanic or Latino
Salomon Customer Loyalty Score by Usage
Salomon's Customer Loyalty score was rated 100% by customers who have used Salomon's products/services for 2 to 5 Years.
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Salomon Customer Loyalty vs. Competitors
Compared to its competitors, Salomon's Customer Loyalty score is rated right above The North Face.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Salomon | 86% |
| The North Face | 71% |
| Acsis | N/A |
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Salomon Product Quality
4.4/5
Salomon has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Salomon Product Information
Salomon’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- www.salomon.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Salomon Product Quality
Salomon's Product Quality score was rated highest by customers who have used Salomon's products/services for 2 to 5 Years.
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Ranked Salomon Product Quality the Highest
Salomon Product Quality Score by Gender
Salomon's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Salomon Product Quality Score by Ethnicity
Salomon's Product Quality score was rated 4.7 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Salomon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Salomon Product Quality Score by Usage
Salomon's Product Quality score was rated 5 stars by customers who have used Salomon's products/services for 2 to 5 Years.
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Salomon Product Quality vs. Competitors
Compared to its competitors, Salomon's Product Quality score is rated right above The North Face.
| COMPANY | Product Quality Score | |
|---|---|---|
| Salomon | 4.4/5 |
| The North Face | 3.7/5 |
| Acsis | N/A |
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Salomon Pricing
Salomon ROI & Value For Money
4.2/5
Salomon has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Salomon ROI
Salomon's ROI score was rated highest by customers who have used Salomon's products/services for 2 to 5 Years.
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Ranked Salomon ROI the Highest
Salomon ROI Score by Gender
Salomon's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Salomon ROI Score by Ethnicity
Salomon's ROI score was rated 4.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Salomon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Salomon ROI Score by Usage
Salomon's ROI score was rated 4.8 stars by customers who have used Salomon's products/services for 2 to 5 Years.
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Salomon Pricing vs. Competitors
Compared to its competitors, Salomon's ROI score is rated right above The North Face.
| COMPANY | Pricing Score | |
|---|---|---|
| Salomon | 4.2/5 |
| The North Face | 3.4/5 |
| Acsis | N/A |
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Salomon Customer Satisfaction (CSAT)
Salomon Customer Satisfaction (CSAT) Score
100 / 100
Salomon has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Salomon Customer Satisfaction
Salomon's Customer Satisfaction score was rated highest by customers who have used Salomon's products/services for 2 to 5 Years.
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Ranked Salomon Customer Satisfaction the Highest
Salomon Customer Satisfaction Score by Gender
Salomon's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Salomon Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Salomon's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Salomon.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Salomon Customer Satisfaction Score by Usage
Salomon's Customer Satisfaction score was rated 100 points by customers who have used Salomon's products/services for 2 to 5 Years.
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Salomon Customer Satisfaction vs. Competitors
Compared to its competitors, Salomon's Customer Satisfaction score is rated right above The North Face.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Salomon | 100% |
| The North Face | 65% |
| Acsis | 0% |
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Salomon Customer Service
4.4/5
Salomon has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Salomon's Customer Service
Address
Siege Social Metz-Tess, Annecy, 74996
Website
www.salomon.com
Quick Insights into Salomon Customer Service
Salomon's Customer Service score was rated highest by Male customers.
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Ranked Salomon Customer Service the Highest
Salomon Customer Service Score by Gender
Salomon's Customer Service score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
Salomon Customer Service Score by Ethnicity
Salomon's Customer Service score was rated 4.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Salomon.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Salomon Customer Service Score by Usage
Salomon's Customer Service score was rated 4.8 stars by customers who have used Salomon's products/services for 2 to 5 Years.
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Salomon Customer Service vs. Competitors
Compared to its competitors, Salomon's Customer Service score is rated right above The North Face.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salomon | 4.4/5 |
| The North Face | 3.4/5 |
| Acsis | N/A |
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Consumer vs. Employees
Salomon scored a 85 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Salomon would recommend the brand to a friend. ENPS measures how likely Salomon employees would recommend working at Salomon to a friend.
Net Promoter Score
85
NPS Score
| 85% | Promoters |
|---|---|
| 15% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
