100
NPS
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Salonist
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About Salonist's Brand
Salonist is an ideal salon appointment scheduling software for all types of spa & salon centre as well as wellness industries. Among its major competitors, Salonist is ranked in 1st place for NPS while Versum - Salon Management Software is 2nd, and Zenoti is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Salonist Ranking
- #1 / 3 of its competitors
Salonist NPS
Salonist's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Salonist's customers would recommend using the product based on a scale of -100 to 100.
Salonist Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Salonist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jan 2026 100 | Jan 2026 | 100 |
How Other Brands Compare
Salonist is ranked first for NPS among its competitors. Versum - Salon Management Software and Zenoti come in second and third.
Salonist |  Zenoti |  Versum - Salon Management Software | |
| Global Ranking | #- | #834 | #- |
| NPS | 100 | 22 | 95 |
| Valuation Updated every 24 hours for public companies | - | $250.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Salonist NPS vs. Competitors
Compared to its competitors, Salonist's NPS is rated right above Versum - Salon Management Software.
| COMPANY | NPS Score | |
|---|---|---|
| Salonist | 100 |
| Versum - Salon Management Software | 95 |
| Zenoti | 22 |
Salonist Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Salonist users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Salonist Customer Loyalty vs. Competitors
Compared to its competitors, Salonist's Customer Loyalty score is rated right above Zenoti.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Salonist | 100% |
| Zenoti | 83% |
| Versum - Salon Management Software | N/A |
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Salonist Product Quality
5/5
Salonist has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Salonist Product Information
Salonist’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://salonist.io/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Salonist Product Quality vs. Competitors
Compared to its competitors, Salonist's Product Quality score is rated right above Versum - Salon Management Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| Salonist | 5/5 |
| Versum - Salon Management Software | 4.5/5 |
| Zenoti | 3.6/5 |
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Salonist Pricing
Salonist ROI & Value For Money
5/5
Salonist has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Salonist Pricing vs. Competitors
Compared to its competitors, Salonist's ROI score is rated right above Versum - Salon Management Software.
| COMPANY | Pricing Score | |
|---|---|---|
| Salonist | 5/5 |
| Versum - Salon Management Software | 4.6/5 |
| Zenoti | 3.3/5 |
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Salonist Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Salonist Customer Satisfaction vs. Competitors
Compared to its competitors, Salonist's Customer Satisfaction score is rated right above Versum - Salon Management Software, and is preceded by Zenoti.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zenoti | 41% |
| Salonist | 0% |
| Versum - Salon Management Software | 0% |
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Salonist Customer Service
5/5
Salonist has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Salonist's Customer Service
Address
Stellen Infotech Plot No D-151 Industrial Area Phase 8, 160062 India
Website
https://salonist.io/
Salonist's Social Links
Salonist Customer Service vs. Competitors
Compared to its competitors, Salonist's Customer Service score is rated right above Versum - Salon Management Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salonist | 5/5 |
| Versum - Salon Management Software | 5/5 |
| Zenoti | 2.8/5 |
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Salonist as an Employer
4.7/5
Salonist has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Salonist scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Salonist would recommend the brand to a friend. ENPS measures how likely Salonist employees would recommend working at Salonist to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
