100
NPS
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Salvatore Ferragamo
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About Salvatore Ferragamo's Brand
Among its major competitors, Salvatore Ferragamo is ranked in 1st place for NPS while CHANEL is 2nd, and Paul Smith is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Salvatore Ferragamo Ranking
- #1 / 3 of its competitors
Salvatore Ferragamo NPS
Salvatore Ferragamo's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Salvatore Ferragamo's customers would recommend using the product based on a scale of -100 to 100.
Salvatore Ferragamo Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Salvatore Ferragamo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
May 2024 100 | May 2024 | 100 |
Dec 2025 100 | Dec 2025 | 100 |
How Other Brands Compare
Salvatore Ferragamo is ranked first for NPS among its competitors. CHANEL and Paul Smith come in second and third.
Salvatore Ferragamo |  CHANEL |  Paul Smith | |
| Global Ranking | #- | #28 | #- |
| NPS | 100 | 39 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Salvatore Ferragamo NPS vs. Competitors
Compared to its competitors, Salvatore Ferragamo's NPS is rated right above CHANEL.
| COMPANY | NPS Score | |
|---|---|---|
| Salvatore Ferragamo | 100 |
| CHANEL | 39 |
| Paul Smith | N/A |
Salvatore Ferragamo Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Salvatore Ferragamo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Salvatore Ferragamo Customer Loyalty vs. Competitors
Compared to its competitors, Salvatore Ferragamo's Customer Loyalty score is rated right above Paul Smith, and is preceded by CHANEL.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CHANEL | 79% |
| Salvatore Ferragamo | 73% |
| Paul Smith | N/A |
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Salvatore Ferragamo Product Quality
4.2/5
Salvatore Ferragamo has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Salvatore Ferragamo Product Information
Salvatore Ferragamo’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.ferragamo.com
Salvatore Ferragamo Product Quality vs. Competitors
Compared to its competitors, Salvatore Ferragamo's Product Quality score is rated right above CHANEL.
| COMPANY | Product Quality Score | |
|---|---|---|
| Salvatore Ferragamo | 4.2/5 |
| CHANEL | 4.2/5 |
| Paul Smith | N/A |
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Salvatore Ferragamo Pricing
Salvatore Ferragamo ROI & Value For Money
4.1/5
Salvatore Ferragamo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Salvatore Ferragamo Pricing vs. Competitors
Compared to its competitors, Salvatore Ferragamo's ROI score is rated right above CHANEL.
| COMPANY | Pricing Score | |
|---|---|---|
| Salvatore Ferragamo | 4.1/5 |
| CHANEL | 3.9/5 |
| Paul Smith | N/A |
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Salvatore Ferragamo Customer Satisfaction (CSAT)
Salvatore Ferragamo Customer Satisfaction (CSAT) Score
50 / 100
Salvatore Ferragamo has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Salvatore Ferragamo Customer Satisfaction vs. Competitors
Compared to its competitors, Salvatore Ferragamo's Customer Satisfaction score is rated right above Paul Smith, and is preceded by CHANEL.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CHANEL | 80% |
| Salvatore Ferragamo | 50% |
| Paul Smith | 0% |
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Salvatore Ferragamo Customer Service
4.1/5
Salvatore Ferragamo has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Salvatore Ferragamo's Customer Service
Website
http://www.ferragamo.com
Salvatore Ferragamo Customer Service vs. Competitors
Compared to its competitors, Salvatore Ferragamo's Customer Service score is rated right above CHANEL.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salvatore Ferragamo | 4.1/5 |
| CHANEL | 4.1/5 |
| Paul Smith | N/A |
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Salvatore Ferragamo as an Employer
Consumer vs. Employees
Salvatore Ferragamo scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Salvatore Ferragamo would recommend the brand to a friend. ENPS measures how likely Salvatore Ferragamo employees would recommend working at Salvatore Ferragamo to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
