-40
NPS
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Samsung SDI
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About Samsung SDI's Brand
Samsung SDI is a South Korea-based company that manufactures and distributes lithium-ion batteries, automotive batteries, and plasma display panels. Its operations are organized in two segments: energy, which constitutes the majority of the company's revenue and includes all battery sales, and the display segment, which includes the sale of plasma display panels. The firm has production facilities in Austria, China, South Korea, Vietnam, and Malaysia. Samsung SDI generates revenue from North America, Europe, and Asia. Among its major competitors, Samsung SDI is ranked in 4th place for NPS while Samsung SDS Company is 1st, and LG is 2nd.
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Samsung SDI Ranking
- #4 / 4 of its competitors
Samsung SDI NPS
Samsung SDI's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Samsung SDI's customers would recommend using the product based on a scale of -100 to 100.
Samsung SDI Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Samsung SDI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Sep 2022 -50 | Sep 2022 | -50 |
Jan 2024 -40 | Jan 2024 | -40 |
How Other Brands Compare
Samsung SDI is ranked #4 for NPS among its competitors. Samsung SDS Company and LG come in first and second, with SK Hynix coming in at third.
Samsung SDI |  LG |  Samsung SDS Company |  SK Hynix | |
| Global Ranking | #- | #398 | #- | #- |
| NPS | -40 | 10 | 50 | 10 |
| Valuation Updated every 24 hours for public companies | - | $7.17B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Samsung SDI NPS vs. Competitors
Compared to its competitors, Samsung SDI's NPS is rated right below Samsung Electro-Mechanics.
| COMPANY | NPS Score | |
|---|---|---|
| Samsung SDS Company | 50 |
| LG | 10 |
| SK Hynix | 10 |
 | Samsung Electro-Mechanics | N/A |
| Samsung SDI | -40 |
Samsung SDI Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Samsung SDI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Samsung SDI Customer Loyalty vs. Competitors
Compared to its competitors, Samsung SDI's Customer Loyalty score is rated right above Samsung SDS Company, and is preceded by LG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SK Hynix | 78% |
| LG | 77% |
| Samsung SDI | 53% |
| Samsung SDS Company | N/A |
| Samsung Electro-Mechanics | N/A |
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Samsung SDI Product Quality
3.5/5
Samsung SDI has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Samsung SDI Product Information
Samsung SDI’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.samsungsdi.co.kr
- Company Size
- 1,001-5,000 Employees
Samsung SDI Product Quality vs. Competitors
Compared to its competitors, Samsung SDI's Product Quality score is rated right above Samsung SDS Company, and is preceded by LG.
| COMPANY | Product Quality Score | |
|---|---|---|
| SK Hynix | 3.8/5 |
| LG | 3.5/5 |
| Samsung SDI | 3.5/5 |
| Samsung SDS Company | N/A |
| Samsung Electro-Mechanics | N/A |
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Samsung SDI Pricing
Samsung SDI ROI & Value For Money
3.5/5
Samsung SDI has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Samsung SDI Pricing vs. Competitors
Compared to its competitors, Samsung SDI's ROI score is rated right above LG, and is preceded by SK Hynix.
| COMPANY | Pricing Score | |
|---|---|---|
| SK Hynix | 3.8/5 |
| Samsung SDI | 3.5/5 |
| LG | 3.3/5 |
| Samsung SDS Company | N/A |
| Samsung Electro-Mechanics | N/A |
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Samsung SDI Customer Satisfaction (CSAT)
Samsung SDI Customer Satisfaction (CSAT) Score
66 / 100
Samsung SDI has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Samsung SDI Customer Satisfaction vs. Competitors
Compared to its competitors, Samsung SDI's Customer Satisfaction score is rated right above Samsung SDS Company, and is preceded by LG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SK Hynix | 80% |
| LG | 69% |
| Samsung SDI | 66% |
| Samsung SDS Company | 50% |
| Samsung Electro-Mechanics | 0% |
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Samsung SDI Customer Service
3.5/5
Samsung SDI has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Samsung SDI's Customer Service
Address
428-5 gongse-dong Giheung-gu, Yongin, 446-577
Website
www.samsungsdi.co.kr
Phone Number
7
Samsung SDI Customer Service vs. Competitors
Compared to its competitors, Samsung SDI's Customer Service score is rated right above LG, and is preceded by SK Hynix.
| COMPANY | Customer Service Score | |
|---|---|---|
| SK Hynix | 3.7/5 |
| Samsung SDI | 3.5/5 |
| LG | 3.2/5 |
| Samsung SDS Company | N/A |
| Samsung Electro-Mechanics | N/A |
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Consumer vs. Employees
Samsung SDI scored a -40 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Samsung SDI would recommend the brand to a friend. ENPS measures how likely Samsung SDI employees would recommend working at Samsung SDI to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
