10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SK Hynix
Marketing or Exec? Claim Your Free Account
About SK Hynix's Brand
Manufacturer of tier memory semiconductor. The company develops 1Gb mobile memory using 66 nanometer technology and graphics memory, a component for digital devices running multi-media functions, such as games and videos. Among its major competitors, SK Hynix is ranked in 3rd place for NPS while Kingston is 1st, and Micron Technology is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
SK Hynix Ranking
- #3 / 3 of its competitors
SK Hynix NPS
SK Hynix's Net Promoter Score (NPS) is a 10 with 35% Promoters, 40% Passives, and 25% Detractors. Net Promoter Score tracks whether SK Hynix's customers would recommend using the product based on a scale of -100 to 100.
SK Hynix Overall NPS
| 35% | Promoters |
|---|---|
| 40% | Passives |
| 25% | Detractors |
SK Hynix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 42 | Nov 2021 | 42 |
Mar 2022 25 | Mar 2022 | 25 |
May 2022 33 | May 2022 | 33 |
Jun 2022 20 | Jun 2022 | 20 |
Aug 2022 15 | Aug 2022 | 15 |
Oct 2022 6 | Oct 2022 | 6 |
May 2023 7 | May 2023 | 7 |
Oct 2023 12 | Oct 2023 | 12 |
Jan 2024 12 | Jan 2024 | 12 |
Jun 2024 15 | Jun 2024 | 15 |
Jun 2025 9 | Jun 2025 | 9 |
Oct 2025 10 | Oct 2025 | 10 |
How Other Brands Compare
SK Hynix is ranked third for NPS among its competitors. Kingston and Micron Technology come in first and second.
SK Hynix |  Micron Technology |  Kingston | |
| Global Ranking | #- | #392 | #- |
| NPS | 10 | 20 | 39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $105.13B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SK Hynix NPS vs. Competitors
Compared to its competitors, SK Hynix's NPS is rated right below Micron Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Kingston | 39 |
| Micron Technology | 20 |
| SK Hynix | 10 |
SK Hynix Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of SK Hynix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SK Hynix Customer Loyalty vs. Competitors
Compared to its competitors, SK Hynix's Customer Loyalty score is rated right below Micron Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kingston | 79% |
| Micron Technology | 78% |
| SK Hynix | 78% |
Unlock SK Hynix Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SK Hynix Customer Loyalty vs. Competitors data and gain insights into your customers today.
SK Hynix Product Quality
3.8/5
SK Hynix has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SK Hynix's overall Product Quality score rated by its users and customers.
SK Hynix Product Information
SK Hynix’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.skhynix.com
- Company Size
- 10,000+ Employees
SK Hynix Product Quality vs. Competitors
Compared to its competitors, SK Hynix's Product Quality score is rated right below Micron Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kingston | 4/5 |
| Micron Technology | 4/5 |
| SK Hynix | 3.8/5 |
Unlock SK Hynix Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SK Hynix Product Quality vs. Competitors data and gain insights into your customers today.
SK Hynix Pricing
SK Hynix ROI & Value For Money
3.8/5
SK Hynix has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SK Hynix's overall ROI score rated by its users and customers.
SK Hynix Pricing vs. Competitors
Compared to its competitors, SK Hynix's ROI score is rated right below Micron Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Kingston | 3.9/5 |
| Micron Technology | 3.9/5 |
| SK Hynix | 3.8/5 |
Unlock SK Hynix ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SK Hynix ROI vs. Competitors data and gain insights into your customers today.
SK Hynix Customer Satisfaction (CSAT)
SK Hynix Customer Satisfaction (CSAT) Score
80 / 100
SK Hynix has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SK Hynix Customer Satisfaction vs. Competitors
Compared to its competitors, SK Hynix's Customer Satisfaction score is rated right below Kingston.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Micron Technology | 84% |
| Kingston | 81% |
| SK Hynix | 80% |
Unlock SK Hynix Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SK Hynix Customer Satisfaction vs. Competitors data and gain insights into your customers today.
SK Hynix Customer Service
3.7/5
SK Hynix has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SK Hynix's overall Customer Service score rated by its users and customers.
About SK Hynix's Customer Service
Address
2091, Gyeongchung-daero, Icheon-si,
Website
www.skhynix.com
Phone Number
7
SK Hynix Customer Service vs. Competitors
Compared to its competitors, SK Hynix's Customer Service score is rated right below Micron Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kingston | 3.9/5 |
| Micron Technology | 3.9/5 |
| SK Hynix | 3.7/5 |
Unlock SK Hynix Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SK Hynix Customer Service vs. Competitors data and gain insights into your customers today.
SK Hynix as an Employer
4.6/5
SK Hynix has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SK Hynix scored a 10 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of SK Hynix would recommend the brand to a friend. ENPS measures how likely SK Hynix employees would recommend working at SK Hynix to a friend.
Net Promoter Score
10
NPS Score
| 35% | Promoters |
|---|---|
| 40% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
