-50
NPS
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San Francisco Chronicle
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About San Francisco Chronicle's Brand
San Francisco Chronicle is a daily newspaper for the greater San Francisco Bay Area. Among its major competitors, San Francisco Chronicle is ranked in 2nd place for NPS while The New York Times is 1st, and San Francisco Examiner is 3rd.
Brand at a Glance
64%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
San Francisco Chronicle Ranking
- #2 / 4 of its competitors
San Francisco Chronicle NPS
San Francisco Chronicle's Net Promoter Score (NPS) is a -50 with 15% Promoters, 20% Passives, and 65% Detractors. Net Promoter Score tracks whether San Francisco Chronicle's customers would recommend using the product based on a scale of -100 to 100.
San Francisco Chronicle Overall NPS
| 15% | Promoters |
|---|---|
| 20% | Passives |
| 65% | Detractors |
San Francisco Chronicle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -80 | Mar 2021 | -80 |
Jul 2021 -83 | Jul 2021 | -83 |
Aug 2021 -75 | Aug 2021 | -75 |
Feb 2022 -60 | Feb 2022 | -60 |
Nov 2022 -54 | Nov 2022 | -54 |
Jul 2023 -42 | Jul 2023 | -42 |
Dec 2023 -30 | Dec 2023 | -30 |
Mar 2024 -40 | Mar 2024 | -40 |
May 2024 -48 | May 2024 | -48 |
Aug 2024 -51 | Aug 2024 | -51 |
Nov 2024 -54 | Nov 2024 | -54 |
Dec 2024 -50 | Dec 2024 | -50 |
How Other Brands Compare
San Francisco Chronicle is ranked second for NPS among its competitors. The New York Times and San Francisco Examiner come in first and third, with San Jose Mercury News coming in at #4.
San Francisco Chronicle |  The New York Times |  San Francisco Examiner |  San Jose Mercury News | |
| Global Ranking | #- | #627 | #- | #- |
| NPS | -50 | 31 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $8.49B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
San Francisco Chronicle NPS by Age
San Francisco Chronicle's NPS was rated -100 points by customers ages 66+ on Comparably.
San Francisco Chronicle NPS by Usage
San Francisco Chronicle's NPS was rated -100 points by customers who have used San Francisco Chronicle's products/services for Over 10 Years.
-100
-50
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| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
San Francisco Chronicle NPS vs. Competitors
Compared to its competitors, San Francisco Chronicle's NPS is rated right below San Jose Mercury News.
| COMPANY | NPS Score | |
|---|---|---|
| The New York Times | 31 |
| San Jose Mercury News | N/A |
| San Francisco Chronicle | -50 |
San Francisco Chronicle Customer Reviews
Out of the 2 San Francisco Chronicle customer reviews 0 were positive and 2 were constructive. San Francisco Chronicle customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
San Francisco Chronicle Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of San Francisco Chronicle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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San Francisco Chronicle Customer Loyalty Score by Age
San Francisco Chronicle's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
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| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
San Francisco Chronicle Customer Loyalty Score by Usage
San Francisco Chronicle's Customer Loyalty score was rated 70% by customers who have used San Francisco Chronicle's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
San Francisco Chronicle Customer Loyalty vs. Competitors
Compared to its competitors, San Francisco Chronicle's Customer Loyalty score is rated right above San Jose Mercury News, and is preceded by The New York Times.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The New York Times | 78% |
| San Francisco Chronicle | 64% |
| San Jose Mercury News | N/A |
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San Francisco Chronicle Product Quality
3.1/5
San Francisco Chronicle has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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San Francisco Chronicle Product Information
San Francisco Chronicle’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.sfchronicle.com/
- Company Size
- 501-1,000 Employees
Industry
Content
Media
Sports & Entertainment
Quick Insights into San Francisco Chronicle Product Quality
San Francisco Chronicle's Product Quality score was rated highest by customers ages 66+.
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Ranked San Francisco Chronicle Product Quality the Highest
San Francisco Chronicle Product Quality Score by Age
San Francisco Chronicle's Product Quality score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of San Francisco Chronicle.
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| Summary | Age | Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
San Francisco Chronicle Product Quality Score by Usage
San Francisco Chronicle's Product Quality score was rated 2.3 stars by customers who have used San Francisco Chronicle's products/services for Over 10 Years.
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San Francisco Chronicle Product Quality vs. Competitors
Compared to its competitors, San Francisco Chronicle's Product Quality score is rated right above San Jose Mercury News, and is preceded by The New York Times.
| COMPANY | Product Quality Score | |
|---|---|---|
| The New York Times | 4.1/5 |
| San Francisco Chronicle | 3.1/5 |
| San Jose Mercury News | N/A |
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San Francisco Chronicle Pricing
San Francisco Chronicle ROI & Value For Money
2.5/5
San Francisco Chronicle has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into San Francisco Chronicle ROI
San Francisco Chronicle's ROI score was rated highest by customers ages 66+.
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Ranked San Francisco Chronicle ROI the Highest
San Francisco Chronicle ROI Score by Age
San Francisco Chronicle's ROI score was rated 1.8 stars by customers ages 66+ on Comparably.
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| Summary | Age | Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
San Francisco Chronicle ROI Score by Usage
San Francisco Chronicle's ROI score was rated 1.8 stars by customers who have used San Francisco Chronicle's products/services for Over 10 Years.
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San Francisco Chronicle Pricing vs. Competitors
Compared to its competitors, San Francisco Chronicle's ROI score is rated right above San Jose Mercury News, and is preceded by The New York Times.
| COMPANY | Pricing Score | |
|---|---|---|
| The New York Times | 3.9/5 |
| San Francisco Chronicle | 2.5/5 |
| San Jose Mercury News | N/A |
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San Francisco Chronicle Customer Satisfaction (CSAT)
San Francisco Chronicle Customer Satisfaction (CSAT) Score
42 / 100
San Francisco Chronicle has an overall Customer Satisfaction score of 42 rated by its users and customers.
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Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into San Francisco Chronicle Customer Satisfaction
San Francisco Chronicle's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked San Francisco Chronicle Customer Satisfaction the Highest
San Francisco Chronicle Customer Satisfaction Score by Age
San Francisco Chronicle's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
San Francisco Chronicle Customer Satisfaction Score by Usage
San Francisco Chronicle's Customer Satisfaction score was rated 0 points by customers who have used San Francisco Chronicle's products/services for Over 10 Years.
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San Francisco Chronicle Customer Satisfaction vs. Competitors
Compared to its competitors, San Francisco Chronicle's Customer Satisfaction score is rated right above San Jose Mercury News, and is preceded by The New York Times.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The New York Times | 77% |
| San Francisco Chronicle | 42% |
| San Jose Mercury News | 0% |
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San Francisco Chronicle Customer Service
2.3/5
San Francisco Chronicle has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About San Francisco Chronicle's Customer Service
Address
901 Mission St, San Francisco, CA
Website
http://www.sfchronicle.com/
Phone Number
4155433744
Quick Insights into San Francisco Chronicle Customer Service
San Francisco Chronicle's Customer Service score was rated highest by customers ages 66+.
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Ranked San Francisco Chronicle Customer Service the Highest
San Francisco Chronicle Customer Service Score by Age
San Francisco Chronicle's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of San Francisco Chronicle.
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| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
San Francisco Chronicle Customer Service Score by Usage
San Francisco Chronicle's Customer Service score was rated 1.5 stars by customers who have used San Francisco Chronicle's products/services for Over 10 Years.
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San Francisco Chronicle Customer Service vs. Competitors
Compared to its competitors, San Francisco Chronicle's Customer Service score is rated right above San Jose Mercury News, and is preceded by The New York Times.
| COMPANY | Customer Service Score | |
|---|---|---|
| The New York Times | 3.8/5 |
| San Francisco Chronicle | 2.3/5 |
| San Jose Mercury News | N/A |
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San Francisco Chronicle as an Employer
Consumer vs. Employees
San Francisco Chronicle scored a -50 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of San Francisco Chronicle would recommend the brand to a friend. ENPS measures how likely San Francisco Chronicle employees would recommend working at San Francisco Chronicle to a friend.
Net Promoter Score
-50
NPS Score
| 15% | Promoters |
|---|---|
| 20% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
