38
NPS
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Sargento Foods
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About Sargento Foods' Brand
Among its major competitors, Sargento Foods is ranked in 1st place for NPS while The Kraft Heinz Company is 2nd.
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Sargento Foods Ranking
- #1 / 2 of its competitors
Sargento Foods NPS
Sargento Foods's Net Promoter Score (NPS) is a 38 with 55% Promoters, 28% Passives, and 17% Detractors. Net Promoter Score tracks whether Sargento Foods's customers would recommend using the product based on a scale of -100 to 100.
Sargento Foods Overall NPS
| 55% | Promoters |
|---|---|
| 28% | Passives |
| 17% | Detractors |
Sargento Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 34 | Jul 2022 | 34 |
Aug 2022 43 | Aug 2022 | 43 |
Nov 2022 25 | Nov 2022 | 25 |
Mar 2023 33 | Mar 2023 | 33 |
Apr 2023 45 | Apr 2023 | 45 |
Jul 2023 49 | Jul 2023 | 49 |
Nov 2023 46 | Nov 2023 | 46 |
Jan 2024 50 | Jan 2024 | 50 |
Feb 2024 47 | Feb 2024 | 47 |
Apr 2025 44 | Apr 2025 | 44 |
May 2025 34 | May 2025 | 34 |
Jul 2025 38 | Jul 2025 | 38 |
How Other Brands Compare
Sargento Foods is ranked first for NPS among its competitors. The Kraft Heinz Company comes in second.
Sargento Foods |  The Kraft Heinz Company | |
| Global Ranking | #- | #203 |
| NPS | 38 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $48.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sargento Foods NPS by Gender
Sargento Foods's NPS was rated 50 by Male customers on Comparably.
Male
50
Sargento Foods's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Sargento Foods's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sargento Foods NPS by Usage
Sargento Foods's NPS was rated 34 points by customers who have used Sargento Foods's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Sargento Foods NPS vs. Competitors
Compared to its competitors, Sargento Foods's NPS is rated right above The Kraft Heinz Company.
| COMPANY | NPS Score | |
|---|---|---|
| Sargento Foods | 38 |
| The Kraft Heinz Company | 13 |
Sargento Foods Customer Reviews
Out of the 2 Sargento Foods customer reviews 1 was positive and 1 was constructive. Sargento Foods customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sargento Foods Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Sargento Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sargento Foods Customer Loyalty Score by Gender
Sargento Foods's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Sargento Foods Customer Loyalty Score by Usage
Sargento Foods's Customer Loyalty score was rated 70% by customers who have used Sargento Foods's products/services for Over 10 Years.
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Sargento Foods Customer Loyalty vs. Competitors
Compared to its competitors, Sargento Foods's Customer Loyalty score is rated right above The Kraft Heinz Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sargento Foods | 80% |
| The Kraft Heinz Company | 74% |
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Sargento Foods Product Quality
4.2/5
Sargento Foods has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Sargento Foods Product Information
Sargento Foods’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.sargento.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Sargento Foods Product Quality
Sargento Foods's Product Quality score was rated highest by Male customers.
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Ranked Sargento Foods Product Quality the Highest
Sargento Foods Product Quality Score by Gender
Sargento Foods's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Sargento Foods Product Quality Score by Usage
Sargento Foods's Product Quality score was rated 4.1 stars by customers who have used Sargento Foods's products/services for Over 10 Years.
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Sargento Foods Product Quality vs. Competitors
Compared to its competitors, Sargento Foods's Product Quality score is rated right above The Kraft Heinz Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sargento Foods | 4.2/5 |
| The Kraft Heinz Company | 3.9/5 |
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Sargento Foods Pricing
Sargento Foods ROI & Value For Money
4/5
Sargento Foods has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Sargento Foods ROI
Sargento Foods's ROI score was rated highest by Male customers.
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Ranked Sargento Foods ROI the Highest
Sargento Foods ROI Score by Gender
Sargento Foods's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Sargento Foods ROI Score by Usage
Sargento Foods's ROI score was rated 3.8 stars by customers who have used Sargento Foods's products/services for Over 10 Years.
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Sargento Foods Pricing vs. Competitors
Compared to its competitors, Sargento Foods's ROI score is rated right above The Kraft Heinz Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Sargento Foods | 4/5 |
| The Kraft Heinz Company | 3.6/5 |
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Sargento Foods Customer Satisfaction (CSAT)
Sargento Foods Customer Satisfaction (CSAT) Score
74 / 100
Sargento Foods has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sargento Foods Customer Satisfaction
Sargento Foods's Customer Satisfaction score was rated highest by Male customers.
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Ranked Sargento Foods Customer Satisfaction the Highest
Sargento Foods Customer Satisfaction Score by Gender
Sargento Foods's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sargento Foods.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sargento Foods Customer Satisfaction Score by Usage
Sargento Foods's Customer Satisfaction score was rated 67 points by customers who have used Sargento Foods's products/services for Over 10 Years.
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Sargento Foods Customer Satisfaction vs. Competitors
Compared to its competitors, Sargento Foods's Customer Satisfaction score is rated right above The Kraft Heinz Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sargento Foods | 74% |
| The Kraft Heinz Company | 74% |
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Sargento Foods Customer Service
4.2/5
Sargento Foods has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Sargento Foods's Customer Service
Website
https://www.sargento.com/
Quick Insights into Sargento Foods Customer Service
Sargento Foods's Customer Service score was rated highest by Male customers.
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Ranked Sargento Foods Customer Service the Highest
Sargento Foods Customer Service Score by Gender
Sargento Foods's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Sargento Foods Customer Service Score by Usage
Sargento Foods's Customer Service score was rated 4.1 stars by customers who have used Sargento Foods's products/services for Over 10 Years.
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Sargento Foods Customer Service vs. Competitors
Compared to its competitors, Sargento Foods's Customer Service score is rated right above The Kraft Heinz Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sargento Foods | 4.2/5 |
| The Kraft Heinz Company | 3.6/5 |
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Sargento Foods as an Employer
3.3/5
Sargento Foods has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Sargento Foods scored a 38 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Sargento Foods would recommend the brand to a friend. ENPS measures how likely Sargento Foods employees would recommend working at Sargento Foods to a friend.
Net Promoter Score
38
NPS Score
| 55% | Promoters |
|---|---|
| 28% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
