50
NPS
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Sasa
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About Sasa's Brand
A chain of personal health and beauty retailer offering comprehensive range of personal care, skin care and baby care products. Among its major competitors, Sasa is ranked in 1st place for NPS while SEPHORA is 2nd, and Manning Publications is 3rd.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Sasa Ranking
- #1 / 4 of its competitors
Sasa NPS
Sasa's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Sasa's customers would recommend using the product based on a scale of -100 to 100.
Sasa Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Sasa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 50 | Jun 2023 | 50 |
How Other Brands Compare
Sasa is ranked first for NPS among its competitors. SEPHORA and Manning Publications come in second and third, with Rayonier Advanced Materials coming in at #4.
Sasa |  SEPHORA |  Rayonier Advanced Materials |  Manning Publications | |
| Global Ranking | #- | #59 | #- | #- |
| NPS | 50 | 35 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $244.19M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sasa NPS vs. Competitors
Compared to its competitors, Sasa's NPS is rated right above SEPHORA.
| COMPANY | NPS Score | |
|---|---|---|
| Sasa | 50 |
| SEPHORA | 35 |
| Rayonier Advanced Materials | N/A |
Sasa Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Sasa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sasa Customer Loyalty vs. Competitors
Compared to its competitors, Sasa's Customer Loyalty score is rated right above Rayonier Advanced Materials, and is preceded by SEPHORA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SEPHORA | 80% |
| Sasa | 55% |
| Rayonier Advanced Materials | N/A |
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Sasa Product Quality
4/5
Sasa has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Sasa Product Information
Sasa’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://sasa.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Sasa Product Quality vs. Competitors
Compared to its competitors, Sasa's Product Quality score is rated right above Rayonier Advanced Materials, and is preceded by SEPHORA.
| COMPANY | Product Quality Score | |
|---|---|---|
| SEPHORA | 4.1/5 |
| Sasa | 4/5 |
| Rayonier Advanced Materials | N/A |
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Sasa Pricing
Sasa ROI & Value For Money
3/5
Sasa has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Sasa Pricing vs. Competitors
Compared to its competitors, Sasa's ROI score is rated right above Rayonier Advanced Materials, and is preceded by SEPHORA.
| COMPANY | Pricing Score | |
|---|---|---|
| SEPHORA | 3.8/5 |
| Sasa | 3/5 |
| Rayonier Advanced Materials | N/A |
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Sasa Customer Satisfaction (CSAT)
Sasa Customer Satisfaction (CSAT) Score
100 / 100
Sasa has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sasa Customer Satisfaction vs. Competitors
Compared to its competitors, Sasa's Customer Satisfaction score is rated right above SEPHORA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sasa | 100% |
| SEPHORA | 78% |
| Rayonier Advanced Materials | 0% |
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Sasa Customer Service
2.7/5
Sasa has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Sasa's Customer Service
Address
Hong Kong
Website
http://sasa.com/
Sasa Customer Service vs. Competitors
Compared to its competitors, Sasa's Customer Service score is rated right above Rayonier Advanced Materials, and is preceded by SEPHORA.
| COMPANY | Customer Service Score | |
|---|---|---|
| SEPHORA | 3.9/5 |
| Sasa | 2.7/5 |
| Rayonier Advanced Materials | N/A |
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Sasa as an Employer
4.3/5
Sasa has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sasa scored a 50 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Sasa would recommend the brand to a friend. ENPS measures how likely Sasa employees would recommend working at Sasa to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
