50
NPS
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Saviynt
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About Saviynt's Brand
Learn more about Cloud Access Governance and Intelligence Among its major competitors, Saviynt is ranked in 2nd place for NPS while SailPoint is 1st, and Oracle is 3rd.Their current valuation is $100.00M
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Saviynt Ranking
- #2 / 4 of its competitors
Saviynt NPS
Saviynt's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Saviynt's customers would recommend using the product based on a scale of -100 to 100.
Saviynt Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Saviynt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Mar 2024 50 | Mar 2024 | 50 |
How Other Brands Compare
Saviynt is ranked second for NPS among its competitors. SailPoint and Oracle come in first and third, with Attunity coming in at #4. Among those competitors, it is the third most valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saviynt Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Saviynt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Saviynt Customer Loyalty vs. Competitors
Compared to its competitors, Saviynt's Customer Loyalty score is rated right above Oracle.
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Saviynt Product Quality
3.5/5
Saviynt has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Saviynt Product Information
Saviynt’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://saviynt.com/
- Company Size
- 51-200 Employees
Industry
Tech
Saviynt Product Quality vs. Competitors
Compared to its competitors, Saviynt's Product Quality score is rated right above Attunity, and is preceded by Oracle.
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Saviynt Pricing
Saviynt ROI & Value For Money
3.4/5
Saviynt has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Saviynt Pricing vs. Competitors
Compared to its competitors, Saviynt's ROI score is rated right above Attunity, and is preceded by Oracle.
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Saviynt Customer Satisfaction (CSAT)
Saviynt Customer Satisfaction (CSAT) Score
67 / 100
Saviynt has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saviynt Customer Satisfaction vs. Competitors
Compared to its competitors, Saviynt's Customer Satisfaction score is rated right above Oracle, and is preceded by SailPoint.
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Saviynt Customer Service
3.6/5
Saviynt has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Saviynt's Customer Service
Address
Los Angeles, CA
Website
http://saviynt.com/
Phone Number
8186204946
Saviynt Customer Service vs. Competitors
Compared to its competitors, Saviynt's Customer Service score is rated right above Oracle.
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Consumer vs. Employees
Saviynt scored a 50 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Saviynt would recommend the brand to a friend. ENPS measures how likely Saviynt employees would recommend working at Saviynt to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 17% | Promoters |
|---|---|
| 25% | Passive |
| 58% | Detractors |
