100
NPS
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Scabal
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About Scabal's Brand
Scabal is an English textile company Among its major competitors, Scabal is ranked in 1st place for NPS while Loro Piana is 2nd, and Gucci is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Scabal Ranking
- #1 / 4 of its competitors
Scabal NPS
Scabal's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Scabal's customers would recommend using the product based on a scale of -100 to 100.
Scabal Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Scabal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
How Other Brands Compare
Scabal is ranked first for NPS among its competitors. Loro Piana and Gucci come in second and third, with LVM Group coming in at #4.
Scabal |  Gucci |  Loro Piana |  LVM Group | |
| Global Ranking | #- | #52 | #- | #- |
| NPS | 100 | 31 | 50 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $7.56B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scabal NPS vs. Competitors
Compared to its competitors, Scabal's NPS is rated right above Loro Piana.
| COMPANY | NPS Score | |
|---|---|---|
| Scabal | 100 |
| Loro Piana | 50 |
| Gucci | 31 |
| LVM Group | N/A |
Scabal Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Scabal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Scabal Customer Loyalty vs. Competitors
Compared to its competitors, Scabal's Customer Loyalty score is rated right above Gucci.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Scabal | 100% |
| Gucci | 76% |
| Loro Piana | 75% |
| LVM Group | N/A |
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Scabal Product Quality
4/5
Scabal has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Scabal Product Information
Scabal’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.scabal.com/
- Company Size
- 51-200 Employees
Industry
Fashion and Beauty
Scabal Product Quality vs. Competitors
Compared to its competitors, Scabal's Product Quality score is rated right above Loro Piana, and is preceded by Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gucci | 4.2/5 |
| Scabal | 4/5 |
| Loro Piana | 4/5 |
| LVM Group | N/A |
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Scabal Pricing
Scabal ROI & Value For Money
5/5
Scabal has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Scabal Pricing vs. Competitors
Compared to its competitors, Scabal's ROI score is rated right above Loro Piana.
| COMPANY | Pricing Score | |
|---|---|---|
| Scabal | 5/5 |
| Loro Piana | 3.9/5 |
| Gucci | 3.8/5 |
| LVM Group | N/A |
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Scabal Customer Satisfaction (CSAT)
Scabal Customer Satisfaction (CSAT) Score
100 / 100
Scabal has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scabal Customer Satisfaction vs. Competitors
Compared to its competitors, Scabal's Customer Satisfaction score is rated right above Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Scabal | 100% |
| Gucci | 79% |
| Loro Piana | 75% |
| LVM Group | 0% |
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Scabal Customer Service
5/5
Scabal has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Scabal's Customer Service
Address
Rue du Chantier, 5, Brussels, 1000 Belgium
Website
http://www.scabal.com/
Scabal's Social Links
Scabal Customer Service vs. Competitors
Compared to its competitors, Scabal's Customer Service score is rated right above Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
| Scabal | 5/5 |
| Gucci | 4/5 |
| Loro Piana | 4/5 |
| LVM Group | N/A |
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