17
NPS
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Scorpion
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About Scorpion's Brand
Scorpion is the leading provider of technology and services helping local businesses thrive. Among its major competitors, Scorpion is ranked in 2nd place for NPS while ServiceTitan Inc. is 1st.
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Scorpion Ranking
- #2 / 2 of its competitors
Scorpion NPS
Scorpion's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Scorpion's customers would recommend using the product based on a scale of -100 to 100.
Scorpion Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Scorpion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Mar 2022 -33 | Mar 2022 | -33 |
Apr 2022 0 | Apr 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 17 | Jan 2023 | 17 |
Feb 2023 29 | Feb 2023 | 29 |
Jul 2023 37 | Jul 2023 | 37 |
Sep 2023 22 | Sep 2023 | 22 |
Jul 2024 20 | Jul 2024 | 20 |
Apr 2025 27 | Apr 2025 | 27 |
Jul 2025 17 | Jul 2025 | 17 |
How Other Brands Compare
Scorpion is ranked second for NPS among its competitors. ServiceTitan Inc. comes in first.
Scorpion |  ServiceTitan Inc. | |
| Global Ranking | #- | #903 |
| NPS | 17 | 35 |
| Valuation Updated every 24 hours for public companies | - | $1.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scorpion NPS by Gender
Scorpion's NPS was rated -34 by Male customers on Comparably.
Male
-34
Scorpion's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Scorpion's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Scorpion NPS by Usage
Scorpion's NPS was rated -34 points by customers who have used Scorpion's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Scorpion NPS vs. Competitors
Compared to its competitors, Scorpion's NPS is rated right below ServiceTitan Inc..
| COMPANY | NPS Score | |
|---|---|---|
| ServiceTitan Inc. | 35 |
| Scorpion | 17 |
Scorpion Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Scorpion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scorpion Customer Loyalty Score by Gender
Scorpion's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Scorpion Customer Loyalty Score by Usage
Scorpion's Customer Loyalty score was rated 40% by customers who have used Scorpion's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Scorpion Customer Loyalty vs. Competitors
Compared to its competitors, Scorpion's Customer Loyalty score is rated right below ServiceTitan Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ServiceTitan Inc. | 72% |
| Scorpion | 54% |
Unlock Scorpion Customer Loyalty vs. Competitors Data
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Scorpion Product Quality
3.2/5
Scorpion has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Scorpion Product Information
Scorpion’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.scorpion.co/
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into Scorpion Product Quality
Scorpion's Product Quality score was rated highest by customers who have used Scorpion's products/services for 1 to 2 Years.
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Ranked Scorpion Product Quality the Highest
Scorpion Product Quality Score by Gender
Scorpion's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Scorpion Product Quality Score by Usage
Scorpion's Product Quality score was rated 2.3 stars by customers who have used Scorpion's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Scorpion Product Quality vs. Competitors
Compared to its competitors, Scorpion's Product Quality score is rated right below ServiceTitan Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| ServiceTitan Inc. | 3.7/5 |
| Scorpion | 3.2/5 |
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Scorpion Pricing
Scorpion ROI & Value For Money
3.3/5
Scorpion has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Scorpion ROI
Scorpion's ROI score was rated highest by customers who have used Scorpion's products/services for 1 to 2 Years.
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Ranked Scorpion ROI the Highest
Scorpion ROI Score by Gender
Scorpion's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Scorpion ROI Score by Usage
Scorpion's ROI score was rated 2.5 stars by customers who have used Scorpion's products/services for 1 to 2 Years.
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Scorpion Pricing vs. Competitors
Compared to its competitors, Scorpion's ROI score is rated right below ServiceTitan Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| ServiceTitan Inc. | 3.5/5 |
| Scorpion | 3.3/5 |
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Scorpion Customer Satisfaction (CSAT)
Scorpion Customer Satisfaction (CSAT) Score
63 / 100
Scorpion has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
36%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Scorpion Customer Satisfaction
Scorpion's Customer Satisfaction score was rated highest by customers who have used Scorpion's products/services for 1 to 2 Years.
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Ranked Scorpion Customer Satisfaction the Highest
Scorpion Customer Satisfaction Score by Gender
Scorpion's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Scorpion.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Scorpion Customer Satisfaction Score by Usage
Scorpion's Customer Satisfaction score was rated 33 points by customers who have used Scorpion's products/services for 1 to 2 Years.
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Scorpion Customer Satisfaction vs. Competitors
Compared to its competitors, Scorpion's Customer Satisfaction score is rated right above ServiceTitan Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Scorpion | 64% |
| ServiceTitan Inc. | 60% |
Unlock Scorpion Customer Satisfaction vs. Competitors Data
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Scorpion Customer Service
3.3/5
Scorpion has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Scorpion's Customer Service
Address
27750 Entertainment Drive, Santa Clarita, CA 91355
Website
https://www.scorpion.co/
Phone Number
866.344.8852
Scorpion's Social Links
Quick Insights into Scorpion Customer Service
Scorpion's Customer Service score was rated highest by customers who have used Scorpion's products/services for 1 to 2 Years.
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Ranked Scorpion Customer Service the Highest
Scorpion Customer Service Score by Gender
Scorpion's Customer Service score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Scorpion Customer Service Score by Usage
Scorpion's Customer Service score was rated 2.5 stars by customers who have used Scorpion's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Scorpion Customer Service vs. Competitors
Compared to its competitors, Scorpion's Customer Service score is rated right below ServiceTitan Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| ServiceTitan Inc. | 3.5/5 |
| Scorpion | 3.3/5 |
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Scorpion as an Employer
4.5/5
Scorpion has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Scorpion scored a 17 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Scorpion would recommend the brand to a friend. ENPS measures how likely Scorpion employees would recommend working at Scorpion to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 47% | Promoters |
|---|---|
| 25% | Passive |
| 28% | Detractors |
