50
NPS
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Seaboard Foods
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About Seaboard Foods' Brand
Seaboard Foods is a food company, produces, markets, exports, and sells pork products. Among its major competitors, Seaboard Foods is ranked in 1st place for NPS while Smithfield is 2nd.Their current valuation is $4.42B
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
Seaboard Foods Ranking
- #1 / 2 of its competitors
Seaboard Foods NPS
Seaboard Foods's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Seaboard Foods's customers would recommend using the product based on a scale of -100 to 100.
Seaboard Foods Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Seaboard Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Nov 2023 50 | Nov 2023 | 50 |
How Other Brands Compare
Seaboard Foods is ranked first for NPS among its competitors. Smithfield comes in second. Among those competitors, it is the most valued company.
Seaboard Foods |  Smithfield | |
| Global Ranking | #- | #615 |
| NPS | 50 | 22 |
| Valuation Updated every 24 hours for public companies | $4.42B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seaboard Foods NPS vs. Competitors
Compared to its competitors, Seaboard Foods's NPS is rated right above Smithfield.
| COMPANY | NPS Score | |
|---|---|---|
| Seaboard Foods | 50 |
| Smithfield | 22 |
Seaboard Foods Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Seaboard Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Seaboard Foods Customer Loyalty vs. Competitors
Compared to its competitors, Seaboard Foods's Customer Loyalty score is rated right above Smithfield.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Seaboard Foods | 100% |
| Smithfield | 72% |
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Seaboard Foods Product Quality
4/5
Seaboard Foods has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Seaboard Foods Product Information
Seaboard Foods’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Food and Beverages
Seaboard Foods Product Quality vs. Competitors
Compared to its competitors, Seaboard Foods's Product Quality score is rated right above Smithfield.
| COMPANY | Product Quality Score | |
|---|---|---|
| Seaboard Foods | 4/5 |
| Smithfield | 3.6/5 |
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Seaboard Foods Pricing
Seaboard Foods ROI & Value For Money
3.2/5
Seaboard Foods has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Seaboard Foods Pricing vs. Competitors
Compared to its competitors, Seaboard Foods's ROI score is rated right below Smithfield.
| COMPANY | Pricing Score | |
|---|---|---|
| Smithfield | 3.5/5 |
| Seaboard Foods | 3.2/5 |
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Seaboard Foods Customer Satisfaction (CSAT)
Seaboard Foods Customer Satisfaction (CSAT) Score
100 / 100
Seaboard Foods has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Seaboard Foods Customer Satisfaction vs. Competitors
Compared to its competitors, Seaboard Foods's Customer Satisfaction score is rated right above Smithfield.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Seaboard Foods | 100% |
| Smithfield | 71% |
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Seaboard Foods Customer Service
3.7/5
Seaboard Foods has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Seaboard Foods's Customer Service
Address
9000 West 67th Street Suite 200 Shawnee, 66202
Website
http://www.seaboardfoods.com/
Phone Number
(877)286-3754
Seaboard Foods Customer Service vs. Competitors
Compared to its competitors, Seaboard Foods's Customer Service score is rated right above Smithfield.
| COMPANY | Customer Service Score | |
|---|---|---|
| Seaboard Foods | 3.7/5 |
| Smithfield | 3.5/5 |
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Seaboard Foods as an Employer
3.7/5
Seaboard Foods has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Seaboard Foods scored a 50 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Seaboard Foods would recommend the brand to a friend. ENPS measures how likely Seaboard Foods employees would recommend working at Seaboard Foods to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 36% | Promoters |
|---|---|
| 5% | Passive |
| 59% | Detractors |
